Hotel Puerto Palace

4.3

Excellent(5,291 Reviews)

Hotel in Puerto de la Cruz

4-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel Puerto Palace features accommodation with gardens and terraces. The property has three swimming pools along with a kid's pool.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of Puerto de la Cruz

Nearby attractions

Available Rooms

1 Single • 215 ft²

Sleeps 1

You'll be directed to Booking.com for availability & pricing

1 Single • 215 ft²

Sleeps 1

You'll be directed to Booking.com for availability & pricing

1 Single • 215 ft²

Sleeps 1

You'll be directed to Booking.com for availability & pricing

1 King • 344 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

1 King or 2 Single • 344 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

$$$$

Hotel Puerto Palace

$$$$

4.3

Excellent(5,291 Reviews)

Hotel in Puerto de la Cruz

4-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel Puerto Palace features accommodation with gardens and terraces. The property has three swimming pools along with a kid's pool.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of Puerto de la Cruz

Nearby attractions

Available Rooms

1 Single • 215 ft²

Sleeps 1

You'll be directed to Booking.com for availability & pricing

1 Single • 215 ft²

Sleeps 1

You'll be directed to Booking.com for availability & pricing

1 Single • 215 ft²

Sleeps 1

You'll be directed to Booking.com for availability & pricing

1 King • 344 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

1 King or 2 Single • 344 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Reviews

4.3

Excellent(5,291 Reviews)

100% verified reviews

4.3

Jul 2024

Muy cómodas

Bien, solo destacar que había demasiada gente comiendo al mismo tiempo.

La ubicación de mi habitación , la 28.

4.3

Jul 2024

Hotel resulton y económico

El desayuno estupendo, el tamaño de la habitación muy bueno, teníamos una gran terraza. Todo bastante limpio, un poco antiguas las habitaciones pero las instalaciones eran geniales. La ubicación recomiendo siempre en Islas alquilar coche para poder recorrerlas

4.3

Jun 2024

DESCONECTAR

LA CAMA DE LA HABITACIÓN MUY AMPLIA Y COMODA. ESTABA TODO IMPECABLE.

QUE NO HAY COMIDA EN LA PISCINA,SI VAS CON NIÑOS POR LAS TARDES DEBES COMPRAR COMIDA PARA LA MERIENDA.

4.3

Jun 2024

Muy bien

Las habitaciones eran amplias y cómodas , el buffet tenía variedad y la relación calidad precio muy bien.Lo mejor del hotel es sus terrazas y los jardines en las zonas comunes de la piscina

Ofrece el gimnasio el hotel y te cobran 7€ por día .Solicite una habitación tranquila y me pusieron arriba del gimnasios , cada hora la música retumbaba en el interior de la habitación por las clases que se daban en el gimnasio

4.3

Jun 2024

Buen hotel en general

Las piscinas, limpieza precio trato del personal…

El wifi. Si vas a tele trabajar algún día o necesitas hacer videollamadas no es su hotel

4.3

Jun 2024

Superb

Micul dejun și cina variate și foarte gustoase. Un plus este faptul ca au și mâncare tradițională, iar personalul este foarte atent

Paturile sunt singur unite

4.3

May 2024

Desfraude

Las instalaciones muy bien

No repetiría. Ni lo recomiendo independientemente de las instalaciones. Me perdieron una chaqueta, al parecer se desapareció ..No la registraron en el libro de objetos perdidos ni figura en lavandería según lo que me dijeron. Uno va a un hotel para relajarse no para coger disgustos. Tengo sospechas claras acerca de la poca profesionalidad del personal que recogió esa habitación. Además no existe un protocolo bueno de recuperación de objetos extraviados. No aprecié en ningún momento preocupación por parte del hotel. Estarán acostumbrados quedarse con pertenencias de extranjeros que no le reclaman sus pertenencias por la dificultad añadida. Me causa rabia e impotencia. Me fastidió el día y la experiencia al completo.

4.3

May 2024

Super!

Les piscines et jacuzzi La chambre ( Lit immense) Le personnel Les soirées à thème La décoration Place gratuite autour de l'hôtel

Un peu loin du bord de mer à pied mais le parking du centre commerciale et juste à côté du centre ville

4.3

Feb 2024

detale trochę psuły pobyt

- Dobra relacja ceny do jakości (gdyby nie lodowaty brodzik i obsługa kolacji reszta naprawdę byłaby ok w tej cenie) - Duża, ładna przestrzeń basenowa. Duże pokoje. - Dość dobre jedzenie - Czysto - Ładna okolica. Kawałek (ok. 20 minut w dół) od centrum i plaży, ale nam się podobała.

- W styczniu baseny (za wyjątkiem jacuzzi) były raczej zimne. Brodzik dla dzieci lodowaty (najzimniejszy z basenów) - Nieuprzejma obsługa na kolacji (był kelner, który był naprawdę chamski tak, że aż wybuchały kłótnie) - Podwójne łóżko było złożone z dwóch i się rozsuwało - Zdarzały się kolejki do wejścia na kolację (oczekiwanie do 15 minut) - Wieczorne atrakcje są organizowane zaraz przy wejściu hotelu (to minus tylko jak się wraca ze śpiącym dzieckiem jak my)

4.3

Feb 2024

Rólegt og hreint. Fallegt umhverfi.

Rólegt umhverfi, fallegur garður. Morgunmatur góður og fjölbreyttur.

Ég man ekki eftir neinu!

4.3

Feb 2024

Hotel was ok for one night stay but that was enough

Hotel is a bit far from the town but hotel offers free shuttle. Pool area nice. Plenty of sunbeds. We booked last minute and had large room overlooking pool.

Breakfast room. Lack of seating and need more coffee machines. Very busy at peak time and not pleasant experience. You have to pay for safe.

4.3

Feb 2024

Aide après vol d'argent et documents d'identité.

Après le vol, lors d'une balade, de tous nos documents et argent une dame de l'accueil a été à l'écoute et nous a vraiment aidé. Encore vraiment merci à cette personne de qualité.

Pour le même évènement, d'autres personnes de l'accueil n'ont pas été de bons conseils en nous envoyant le weekend en centre-ville qui se trouve loin et tout en bas de Puerto, à pied, pour retirer de l'argent tandis que la poste était fermée et que les habitants en avaient connaissance.

4.3

Feb 2024

Hay opciones mejores en la isla.

La piscina está muy bien y es muy grande

Las habitaciones son muy antiguas. Las almohadas malísimas. El parking tiene muy pocas plazas. Es hotel para extranjeros.

4.3

Feb 2024

Ich fand das Hotel enttäuschend. Ich war dort das erste und sehr sicher das letzte Mal.

Zimmer war sauber, Blick eigentlich schön, aber laut durch die Straßen.

Habe ein Meerblickzimmer oben gebucht und leider ein Zimmer fast direkt an einer Straßenkreuzung bekommen, somit sehr laut, obwohl ich ein ruhiges Zimmer oben angefragt hatte. Ok, man kann Kundenwünsche ignorieren, muss es aber nicht. Wenn man Interesse an neuen Gästen hätte, könnte man sie auch berücksichtigen. Die Zimmer sind ok, aber entsprechen nach meinen Verständnis keinem 4-Sterne Standard. Dasselbe gilt für den viel zu keinen Speisesaal und das Essen. Geschmacklich war das Essen gut, aber Essensauwahl und -angebot entspricht nicht 4 Sternen. Jeden Abend Warteschlangen vor dem Speisesaal, weil es viel zu wenig Tische gibt. Sehr wenig Obstauswahl, keine frischen Säfte morgens, noch nicht Mal Tomatensaft. Nur 3 Konzentrate aus der Maschine. Kein Körnerbrot. Unendliche Warteschlangen morgens an den Kaffeemaschinen. Wenn ein 4-Sterne Hotel ein Fitnessstudio anbietet, finde ich es unverschämt hierfür Geld zu verlangen. 7 Euro pro Training bzw. 30 Euro pro Woche, ist eigentlich eine Frechheit. In dem Hotel liegt der Altersdurchschnitt bestimmt bei über 60 Jahren. Entsprechend war das "Unterhaltungsprogramm" abends: Tanzmusik.

4.3

Feb 2024

Гарне розташування ,приємний персонал,смачна їжа,гарна територія з крутим видом на даху

Все сподобалося ,дуже гарний готель ,гарний краєвид,персонал приємний ,смачна їжа ,якщо є машина не далеко від центру все знаходиться

В ванній були маленькі мурашки

4.3

Dec 2023

Lovely hotel, great location, poor food

Location, facilities and cleanliness. It’s very pretty in the lobby and building in general.

Food is not good if you’re halal, vegetarian or any dietary needs. Very bland and has no flavour. If you’re site seeing just get breakfast here or go to the lovely local cafes.

4.3

Dec 2023

Paradise

Tiene varias piscinas, una de ellas climatizada. El buffet bien, nada del otro mundo. Podríamos decir que básico. El aparcamiento, muy importante: la verdad que siempre encontré, a cualquier hora. Si no en la misma calle, en las calles vecinas, pero muy cerca. Muy buena la ubicación del hotel. La habitación espectacular, muy cómoda. Un inciso es el váter 😂 es EXTREMADAMENTE RUIDOSO. (Cuando tiras de la cadena) parace que pasa un tsunami, por lo demás todo bien. La cama muy cómoda. Todo muy limpio. Poco ruido, y las vistas de algunas habitaciones son muy buenas. Recomendado.

4.3

Dec 2023

FREEZING cold pools

beautiful grounds

I chose this hotel because it is advertised as having heated pool. All pools (including the one I was persistently told was heated) were FREEZING!

4.3

Dec 2023

Bien

Hôtel propre et plutôt bien placé. Piscine. Personnel tres agréable.

La salle de sport doit être payée en plus; dommage. Wifi assez perfectible.

4.3

Oct 2023

Buena calidad-precio

La piscina y la amabilidad del personal. El desayuno muy variado.

En la cena echamos de menos más opciones

4.3

Sep 2023

Superb

Smoking in swimming pool area

4.3

Sep 2023

Overal a decent hotel to stay at with positives regarding the room and staff, negatives on the meals

Overall cleanliness and staff friendliness were a plus, always willing to assist for the most part. This was true across all staff, from reception to restaurant to cleaning staff. Also a very nice plus is that the hotel has many free games to entertain you - tennis, table tennis, mini-golf, volley and basket

Almost every single bakery (bread, cakes) or pastry item was very poorly done, both at breakfast and at dinner. Croissants were really bad (likely not fresh and overcooked to begin with), cakes were dry, baked deserts had a very weird taste (some ingredient was used on all of them which ruined the flavor) and were falling apart (not fresh) and bread was extremely overcooked. Most fruit available was canned (pineapple, peaches), with few exceptions (melon), which is not at all what you expect on a tropical island. Crepes were only served twice during our entire 11-night stay which is far from ideal. Plus one of those times, they had normal crepes mixed with orange flavored ones (which were not good at all). Found myself eating pasta, pizza and ice cream every night since everything else was not good enough. Profiteroles with the chocolate fountain are great when available. Prosciutto was only served once or twice. The scrambled eggs at breakfast were tasteless every day. If you're having a long stay, you will soon get tired of the food options both at breakfast and at dinner. We didn't even try the pool - the max depth was 1.20m across it's entirety, which is just not enough for you to even have the urge to try it out. Once again the blackout curtains in the room didn't completely block the light which meant we had to sleep with an eye mask - this is very common amongst most hotels and this one was no exception. Also, even if you just wanted to visit nearby Puerto de La Cruz you had to go by car - the hotel is on a steep hill and 15+ minutes walk from everything of interest like bars for example and the weather is very humid even at night

4.3

Sep 2023

I wouldn't stay there again.

Clean hotel with air conditioning and comfortable beds. Limited free parking.

The breakfast room was like a cattle market; not a pleasant experience. Breakfast was buffet style and quite disappointing. There was some fresh fruit on offer but mostly it was tinned. The breakfast cereal selection was poor and UHT milk, rather than fresh, was provided. The coffee was terrible. The size of swimming pool was not as expected from the photographs, although it was a nice temperature and very clean. Towels were available with a 10 euro deposit. There was an additional charge to use the gym and the safe in the room, which I thought was unjustified, especially the charge for the safe. Beds were comfortable. The hotel was further from the town centre (about 20 minutes walk) than I had anticipated. Not too bad on the way there as it was downhill, but not so good on the way back.

4.3

Aug 2023

Good value for money and nice service staff

Pool area, breakfast, Parking is no problem, very kind staff, little shop is very convenient, walking to Puerto is pretty close

Evening entertainment very noisy. People reserve sunbeds with towels and no chance to get into the whirlpools since entire families stay there 30 minutes or more. TV without Smart TV functions.

4.3

Aug 2023

Exceptional

Location

In our room no air conditioner very inconvenient due to 3 people in one room.

4.3

Jul 2023

Big spacy room and nice balcony insid palace with gardens

The room and balcony allot of space and nice, all the games mini golf and table tennis and basketball, the swimming pool. breakfast was good

No parking! in the private parking its less than 20 places to park, and even it was full they tolld that there is place and it was waisting of time! and hard to do Reverse. beside this all jaccuzi was up to 34 degrees, felt cold!

4.3

Jul 2023

A happy stay

The pools were just the right temperature and well maintained. The staff were professional and helpful. The room was clean and cosy.

It was quite far away from the centre although there was a free shuttle bus at various times of the day and taxis were very cheap to go to the centre

4.3

Mar 2023

was ignored at the bar and was favoured by someone else who had came after me because she was German

it has beautiful surroundings

beds were way to hard some of the bar staff were quite ignorant

4.3

Mar 2023

Good place overall

Quiet, good swimming pool and breakfast

Perhaps it should be modernised

4.3

Mar 2023

good value for the price - just a bit far

vey nice hotel with good service

bit far from the center

4.3

Mar 2023

Small adjustments could have made it better.

Breakfast was good, plenty of variety. very crowded at times.

No kettle or coffee maker in room. Temperature of room could not be adjusted. had to pat extra for safe and TV.

4.3

Feb 2023

Exceptional

Hesus at the reception, and everything else

Nothing

4.3

Feb 2023

Perfect experience

very clean hotel, friendly and professional staff, great breakfast buffet with a wide options selection.

it might be a bit of a trek uphill if you are walking from the seaside :)

FAQs

How much does this hotel cost compared to others in Puerto de la Cruz?

The average price for a rental in Puerto de la Cruz is $107 per night. This rental is $2 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Hotel Puerto Palace. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Hotel Puerto Palace. Enjoy the water!

Is Hotel Puerto Palace pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Hotel Puerto Palace?

We found 15 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.

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Garden, On site, Swimming pool, Swimming pool

4.3

Excellent(7,990 Reviews)

Apartamentos Masaru

Hotel Puerto Palace

Hotel in Puerto de la Cruz

Reasons to book

About this hotel

Amenities

Map of Puerto de la Cruz

Nearby attractions

Available Rooms

Hotel Puerto Palace

Hotel in Puerto de la Cruz

Reasons to book

About this hotel

Amenities

Map of Puerto de la Cruz

Nearby attractions

Available Rooms

Reviews

FAQs

How much does this hotel cost compared to others in Puerto de la Cruz?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Hotel Puerto Palace pet friendly?

What amenities are available at Hotel Puerto Palace?

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