Hyatt Zilara Cancun - All Inclusive - Adults Only
4.5
Excellent(743 Reviews)Resort in Cancun
5-Star Resort
Reasons to book
Free cancellationFull refund if you change your mind
Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this resort
Offering breathtaking views of the Caribbean Sea, this adults-only all-inclusive resort and spa features endless activities and entertainment, such as outdoor pools, fitness centre, private beach area and various dining options.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Beachfront or waterfront
Gym or Fitness Center
Map of Cancun
Available Rooms
2 Double • 656 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
1 King • 656 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
2 Double • 656 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
1 King • 656 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 King • 656 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
4.5
Excellent(743 Reviews)100% verified reviews
4.5
Servicio y alimentacion excelente.
Mejorar amenities en baño.
4.5
Everything was absolutely amazing
Very bad massages
4.5
First time in Cancun and experience was exceptional, and definitely much better than expectations. This resort exceeded my expectations. All service staff from waiters, concierge, hotel housekeeping, entertainment and more were so kind and hospitable. My room had a beautiful view of the beach and there was a Jacuzzi in our room included free room service. The coffee shop was the perfect place to grab a coffee in the morning or a snack during the day. The rooms were luxurious, spacious and clean. I would like to express my sincere gratitude to Jesus Gracias for going above and beyond.
No
4.5
Fun, relaxing, beautiful, wonderful staff, great food and restaurants, great entertainment
Nothing
4.5
Location, service, pool, beach
Food options were limited. There were no lounge chairs directly poolside (and limited ones at the beach) unless you paid extra for a cabana that came with 2 lounge chairs (expensive). Sort of felt like 2nd class citizens being shoved to the back of the pool area.
4.5
Everything. From the time my taxi arrived to the resort until I left. Impeccable service. Stellar recommendations for food. Clean everywhere. Customer service 12 out ot 10, including housekeeping. Food was delicious and every member ensured you had whatever you needed. Entertainment every night. Jacuzzi tub in the room. Jets on shower were powerful, the shower and separated bathroom was beautiful and it smelled good everywhere. The pool was heated with swim up bar and jacuzzi. Fun, sun, drinks, ocean, food. Excursions were so much fun. Lots to do. Zen spa was phenomenal
That the jets in the Zen Spa jacuzzi didn't stay on longer and you had to keep pushing the button to turn it on.
4.5
Zuerst einmal das ganze Personal ist extrem freundlich und aufmerksam. Jeder zeigt sich hilfsbereit und aufmerksam! Das was sehr eindrücklich!
+ Strandabschnitt und Meer sehr sehr schön und sauber
+ All Inclusive Essen wie auch Getränke waren sehr gut
+ Poolbereich ebenfalls sehr schön
+ Zimmer mit Jacuzi Top, Dusche im Zimmer sehr gross und gut zugänglich
+ Gym war 1A, noch nie so ein top ausgestattetes Gym gesehen!
+ Angebot von Aktivitäten war sehr vielfältig, wurde von uns jedoch nicht genutzt
- Der Eintrittspreis vom SPA war mit 60$ pro Person zu teuer
- Im SPA wie auch im Gym gibt es zwar tolle duschen jedoch keinen Haarföhn
- Wlan am Strand instabil bis nicht vorhanden
- Ich fand es extrem schade gab es am Strand und Pool viele Sunbeds die man mieten musste, auch die Liegestühle am Meer sind nicht alle frei verfügbar und man liegt auf Plastikliegestühlen, das ist für mich verbesserungswürdig!
4.5
Posizione/staff
Troppo caro per quello che è….
Sembra un villaggio vacanze di scarsissima qualità. La televisione nonostante richieste di metterla a posto
Aveva sempre problemi e non esiste che in spiaggia o si paga o i posti sono sul retro e pochi.. perché stare in piscina quando hai il mare a 2 minuti?
Camere spoglie e senza charme
4.5
Lage sehr schön. Das Personal ist extrem freundlich, hilfsbereit (Gastronomie) das ist wirklich ein absolutes ASSET.
1. Concierge antwortet nicht….d.h. also Mails werden - wenn die Person grad frei hat, nicht beantwortet…weiss man als Gast natürlich nicht da man keinen Ferienplan hat der Mitarbeiter und das ein Hotel Concierge 5Sterne so organisiert ist grenzt schon an Mittelalter.
2. Es wird zwar ein Depot beim Einchecken reserviert - notabene 350 US was völlig ok ist, aus meiner Sicht viel zu wenig - weil wenn man in die Massage geht die man im Voraus gebucht hat oder Beauty treatments hat die man auch vorher gebucht hat, darf man (MUSS MAN) zuerst im Badematel zur Recepition latschen und es bezahlen, dann wieder retour, das ist sowas von Demütigend und unprofessionalität. von meiner Seite her. NIE WIEDER HYATT Zilara. Sorry geht gar nicht. Erwarte von einem Hotel in diesem Niveau ein anderes Verständnis für Gästewohlbefinden
4.5
las instalaciones del hotel muy buenas, todo limpio, bien mantenido y restaurantes y shows variados y de excelente nivel. su staff extremadamente amables y atentos a las necesidades de la familia . hubo un lindo detalle en el dia se cumpleaños de mi hermana. y pese a que una de las habitaciones incluida una clase de scuba diving que ya no estaba disponible, tuvieron la amabilidad de darnos acceso gratuito al spa.
solo algunos detalles: no se informó previamente de un impuesto ambiental, cuando la reserva indica all taxes and feea included. muchos de los camastros y reposeras son exclusivos o de pago. pese a ser all inclusive existen tragos de pago adicional como las red bull.
4.5
ご飯が美味しい!
バーとエンターテイメントが残念だった
4.5
Excelente localização, praia muito propícia para banho, apesar das bandeiras vermelhas em alguns locais, típico de Cancun.
SUÍTE DE LUXO com magnífica vista do complexo aquático do hotel e da orla da Zona Hoteleira de Cancun.
Ampla agenda de atividades, organizada pelo hotel, para quem quer se ocupar ao longo do dia.
Café da Manhã ESPETACULAR - Restaurante SPICE: ampla variedade de alimentos, frutas, frios, pães, bebidas, guloseimas de toda espécie. Excelente serviço de preparo de omelete a seu gosto; ótimo atendimento pelos garçons.
Almoço BOM - Restaurante SPICE: poderia ter uma maior variedade levando-se em conta o custo da hospedagem. Restaurante PUNTA VISTA: cardápio restrito, poucas opções de pratos prontos. As opções que experimentamos foram saborosas e bem elaboradas. O hotel precisa melhorar a qualidade de atendimento dos garçons neste local.
Jantar BOM - Restaurante SPICE: poderia ter uma maior variedade levando-se em conta o custo da hospedagem. Restaurante PUNTA VISTA: cardápio restrito, poucas opções de pratos prontos. As opções que experimentamos foram saborosas e bem elaboradas. O hotel precisa melhorar a qualidade de atendimento dos garçons neste local.
O hotel promete TUDO INCLUÍDO (ALL INCLUSIVE), "PERO NO MUCHO".
São cobrados à parte, com expressivos valores em dólares:
Jantares de frente para o mar
Cabanas de piscina e praia
Restaurante SPICE: poderia ter uma maior variedade levando-se em conta o custo da hospedagem.
Restaurante PUNTA VISTA: cardápio restrito, poucas opções de pratos prontos. As opções que experimentamos foram saborosas e bem elaboradas. O hotel precisa melhorar a qualidade de atendimento dos garçons neste local.
Existe um hábito/costume local de dar gorjetas (propinas) a todos os funcionários do hotel que te atendem, sejam as camareiras, os mensageiros, os maleiros, garçons, etc.
Em CANCUN parece não terem o cuidado de servir a cerveja gelada e no Hyatt Zilara não é diferente: todas as bebidas incluídas, ilimitadas, mas A CERVEJA É SERVIDA FRESCA, sem estar gelada, como é o gosto brasileiro.
O HOTEL NÃO OFERECE SERVIÇO DE ALIMENTOS NA PRAIA. Se quiser uma porção de camarões, por exemplo, tem que dar sorte deles estarem disponíveis no buffet do Restaurante SPICE, onde você terá que ir vestido, sem trajes de banho, buscar em embalagem descartável para levar para onde você estiver na praia. Bizzara essa situação, decepcionante.
4.5
Location was great, hotel was great, food was great. But what was truly exceptional was the service, the attention, how everyone at the hotel made you feel special.
If I have to be picky, the drinks could have been better.
4.5
Romantic dinner on the beach was excellent for my proposal to my fiancé
We had to leave.
4.5
The service and attention to detail was exceptional
Everything was great
4.5
O CAFÉ DA MANHÃ É EXCELENTE. O HOTEL É MUITO SEGURO E COM ÓTIMA LOCALIZAÇÃO. O RESTAURANTE PRINCIPAL(SPICE) É MUITO BOM E A PRAIA É MARAVILHOSA. O ATENDIMENTO DA EQUIPE TAMBÉM É EXCELENTE
NÓS SÓ NÃO GOSTAMOS DO RESTAURANTE ASIATICO NA PARTE SUPERIOR. O ATENDIMENTO DEIXOU A DESEJAR E NÃO GOSTAMOS DA COMIDA
4.5
ארוחת בוקר מושלמת!! מלון מדהים , צוות מדהים , כל הארוחות מעל המצופה ! אוכל ללא הפסקה אלכוהול כל דבר ! פשוט מלון מדהים !
הכל מצוין!
4.5
The staff was incredible; attentive, friendly, accommodating, and gracious. I also reserved a massage at the spa, and it was amazing. The view from the room was perfect, and everything was very clean.
The available information for all of the rules and inner workings of the hotel were scattered across multiple websites, and were often incomplete or contradictory. All in all, it didn't ruin anything, but it would've been nice to have that information before arriving so as to have a better understanding of what to expect. For example: restaurant hours, pool hours, alcohol that's included in the "all inclusive," what appropriate attire for each restaurant is (and what it means), etc.
4.5
Very nice beach
Nice view
Clean
In the common aérea not enough bathrooms
4.5
The entire hotel was very well presented with friendly staff and all round great service. The food service is upscale so be warned. The food was excellent overall. Great beach and splendid pool. Service was efficient and always with a smile. I like breakfast and dinner the most here. Entertainment in the evenings were awesome. Hotel and beach were picture perfect. The hammock in the room balcony is a welcomed touch.
Paying to use beach or pool cabanas is not cool when you thought you were at an all inclusive. Further not being able to book the use of these facilities with the "app" adds injury to insult. Some drinks were not up to mark- check the Johnny Walker Black out as it was watered down in the bottle...definitely the wrong colour and odour for authentic stuff. Upselling all services at a 5 diamond resort is a little odd I think. Finally, the Playa Collection thingy can really take away from your vacation. I suggest vacationers read their contracts very carefully if they decided to join that vacation club.
4.5
The daily selections of food, and the 'complimentary ' cabanas.
The lounge chairs had no 'hoods'...it is extremely warm in Cancun, and it would be a bit more comfortable if the chairs had coverings .
4.5
The property was absolutely stunning. From the moment we walked in, the lobby captivated us, the room was cozy and spacious, and the pool and beach area was magnificent. The staff were extremely kind and attentive, and it was an extremely relaxing three days. It was also great that they had such fun activities planned such as ceramics and painting, entertainment provided in the evenings such as a circus show and Mexican dancing, as well as having a craft cocktail lounge for decadent cocktails for a night cap. I would definitely stay here again, and I am so happy I picked Hyatt Zilara, as I researched many options before choosing, and I know I made the right choice.
Everything overall was perfect! The staff went above and beyond to ensure we had a great time, and we definitely did.
The only small thing is there were many cabanas that were not in use as they were for additional cost (closer to the pool bar), so that was a bit disappointing as they remained vacant, but then no one could use them unless they paid extra (so for the price we are already paying, that was a bit strange); however, we still had no issue selecting cabanas further down and we stayed in the pool most of the time anyway, so it was all right.
4.5
The hotel was lovely, pools were lovely and the beach was also really nice, a bit of seaweed but they kept on top of it.
Food was good and they were very generous with it… no restrictions which was nice.
Was in a good location, close to bars etc if you want to leave and go out.
Rooms were big and spacious and AC was good.
We got sick on the first night and spent the entire time feeling unwell. Not sure if it was food poisoning or a bug but It made the visit much less fun.
4.5
Helpful staff and nice pool. Good beach.
Facilities seemed a bit dated. Food was only ok.
4.5
Gracious staff - beautiful beach- great food
4.5
+ I've never felt so looked after - from the time we arrived, we were in 5* luxury, complete with regular cold flannels to refresh ourselves
+ Great food options breakfast lunch and dinner were all incredible
+ Wonderful staff - I wish I could remember all of their names but I'm writing this 2 months late (I do remember Alessandra the bellboy was great ) but they really were ALL absolutely fantastic
+ Rooms were large and well kept
+ Loved the mixology bar - the bartenders were so great, we got talking and made us very random cocktails from memory (including a hazelnut negroni)!
- Nothing I can point out that I didnt like - we loved our stay
- Its worth pointing out you wont get an "authentic Mexican experience" here - but I dont think that's what Cancun is for!
4.5
Food and facilities
Evening activities and need more or different day activities
4.5
love everything about it. this was our 2nd time hoingy
loved everything
4.5
Restaurant by pool side provide high quality selection for breakfast, lunch and dinner.
Buffet was very average.
4.5
Clean, great food, good location
The staff was too greedy, wanted bigger tip. More then 70% of the sun-beds was only with reservations ($75-$125). So if you don’t pay, you have to pray before going out to get one of the free one.
FAQs
How much does this resort cost compared to others in Cancun?
The average price for a rental in Cancun is $175 per night. This rental is $327 above the average.
Is parking included with this resort?
Yes, parking is listed as an amenity at Hyatt Zilara Cancun - All Inclusive - Adults Only. For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
Yes, a swimming pool is available for use at Hyatt Zilara Cancun - All Inclusive - Adults Only. Enjoy the water!
Is Hyatt Zilara Cancun - All Inclusive - Adults Only pet friendly?
Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hyatt Zilara Cancun - All Inclusive - Adults Only?
We found 13 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.
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