Crystal Garden Resort & Restaurant
Hotel in Cairns
3-Star Hotel
Reasons to book
Free cancellationFull refund if you change your mind
Great price for your budgetOne of the lowest cost properties in the area
Includes essentialsGarden, Pool, Kitchen or Kitchenette and more
About this hotel
Offering free WiFi and a swimming pool, Crystal Garden Resort is 10 minutes’ drive from Cairns airport and 5 mins from Cairns Esplanade Lagoon. All room have a flat-screen TV with satellite channels and air-conditioned.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
TV
Wheelchair accessible
Garden
Family friendly
Map of Cairns
Available Rooms
1 Double • 193 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
2 Single • 193 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
3 Single • 193 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
2 Double • 215 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
1 King • 193 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
100% verified reviews
0.5
Close to airport
Mouldy walls
Front door handle fell off
Sketchy part of town
Didn’t supply us with door or gate code for after hours entry.
1.0
The bed sheets were clean
Easy few minutes from the airport
The website offered free shuttle to and form airport but when requested the service, the hotel said they stopped the service.
The wifi which was included in the booking fees - password did not work
The desk hours is only 10 am - 4pm. So troubleshooting the wifi access wasn’t possible
The toilets and the room were unclean. Blood stains on the toilet walls.
Not even a chair to sit in the living room - only beds
The kitchenette had no facilities for coffee/ tea making.
Overall, poor value for money - $166 charged by booking.com for the night stay. Whereas the updated room rates based on recent reviews, for the duration of the stay was only $125 on booking.com
Booking.com should refund the excess.
Overall, very ordinary place - very sorry to give such a feedback but happy to be honest
Happy to produce photos to booking.com if requested
1.5
Very old, bathroom was so smelly. Air conditioning was noisy.
2.0
It has a pool and is close to the hospitals
Small, smelly and not clean
1.5
Nothing.
The restaurant wasn't open for dinner. The aircon in the room did not work at all despite changing batteries in remote.
The bathroom vent didn't work and there were cockroaches visible running around.
I did not expect the Hilton for the price that I paid, however $170.00 is still a high price for what I got.
1.5
We didn't like anything about this place .
It is definitely the worst Motel we have ever booked.
Sadly I should have check the reviews before I booked.
This place is in need of a major clean up
Firstly the beds roll and are very uncomfortable. 👎
The rooms could cleaner. We had hot showers the first night but the 2nd night and next morning only cold water. Children running around till late into the nights. Very noisy
No one to be found, Office is locked. They must have rooms booked for permanent people.
Not the most desirable area
Booking.com should take it off the list
1.5
Clean rooms
No hot water when checked in multiple people complaining.
Was advised that one of there cars had been broken into and security gate left open overnight.
Hole in roof in room covered with bandade
3.0
Very noisy due to constant road noise alone James St. Train line at back of property, trains only during the day which was good. Room clean put could use a new coat of paint and the mould on the verandas walls overlooking road did not look very nice.
4.0
Staff helpful. Good big bed!
Noisy location, train line nearby.
0.5
Noting
It was dirty and my car got damaged in the car park
3.5
Free airport transfer with a very helpful driver out of resort hours.
Relatively convenient location to airport.
Clean and tidy.
A little noisy given I had to be up at 4am for a flight (other guests and a little traffic noise mainly)
0.5
Location wasn't bad
Bedding were dirty and not changed during my stay.. very dirty.
No one at the front desk to talk too about dirty sheets, replenishment of toilet paper.
Lighting was so bad aswell
2.5
The property was very dirty, limited amenities, and what was available was not communicated. Very overpriced!
1.0
The bed was comfortable.
It was dirty. Mould in the bathroom. Cockroaches. Timber blinds broken. Lights not working. Hand marks everywhere. Outside was dirty.
0.5
Nothing- this property misrepresented itself
This property does not look like what it does online. Tired, dated and unclean. Located right beside a tram line. Restaurant closed. No 24/7 gym facilities, gym locked and you have to ask reception to open it, which is only open from 9-2pm. Dirty blankets, asked for a new one and got the same stained one given back to me. One thin sheet on the bed as a duvet. Kitchenette not as advertised online.
0.5
no room service, was not told till realised the next day. people up all night jabbering? smell of rubbish at front gate all the time. bad call going there, ? no restaurant, don’t know why they advertise that.
go to backpackers, ?
4.5
Bed and towels were all good.
We have to waste a lot of water to get the hot water up and running. Sugar packets were soggy.
0.5
very dirty
nothing
2.5
Value for money
Laundry is dirty and the washing machine was unplugged and in the middle of the laundry. Everything is rundown - from the outside to the gym to the room. At least the bed is good enough to sleep in. Situated next to a railway track.
2.0
Staff members we’re friendly with airport shuttles check in and out
Bath rooms smelt damp and dirty with mould in shower. When opening fridge your breath was taken away with how dirty and mouldy smell released.
FAQs
How much does this hotel cost compared to others in Cairns?
The average price for a rental in Cairns is $260 per night. This rental is $156 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Crystal Garden Resort & Restaurant. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Crystal Garden Resort & Restaurant. Enjoy the water!
Is Crystal Garden Resort & Restaurant pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Crystal Garden Resort & Restaurant?
We found 12 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.
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