Sandos Caracol Eco Resort All Inclusive

3.5

Average(1,125 Reviews)

Resort in Playa del Carmen

5-Star Resort

Reasons to book

Free cancellationFull refund if you change your mind

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this resort

This property is located on the beachfront. Featuring a spa, 9 restaurants and 2 outdoor pools and an water park with 29 water slides for kids and adults, Sandos Caracol Eco Resort is set on Playa del Carmen Beach, overlooking Cozumel Island.

Amenities

Pool

Air conditioner

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of Playa del Carmen

Nearby attractions

Available Rooms

2 Double or 1 King • 419 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 667 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Bunk • 322 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Bunk • 441 ft²

Sleeps 5

You'll be directed to Booking.com for availability & pricing

1 Bunk • 322 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

$$$$

Sandos Caracol Eco Resort All Inclusive

$$$$

3.5

Average(1,125 Reviews)

Resort in Playa del Carmen

5-Star Resort

Reasons to book

Free cancellationFull refund if you change your mind

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this resort

Amenities

Pool

Air conditioner

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of Playa del Carmen

Nearby attractions

Available Rooms

2 Double or 1 King • 419 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 667 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Bunk • 322 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Bunk • 441 ft²

Sleeps 5

You'll be directed to Booking.com for availability & pricing

1 Bunk • 322 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Reviews

3.5

Average(1,125 Reviews)

100% verified reviews

3.5

Aug 2024

No regresare ni recomendare

Nada

Personal despota, bebidas corrientes, alimentos tipo penitenciaria,no hay atención por parte de meseros en areas comunes, retirado de todo

3.5

Jul 2024

Gran lugar para vacacionar en familia, solo la comida deja mucho que desear

Instalaciones Ubicación Amenidades

Comida

3.5

Jun 2024

Excelente

El concepto del hotel es como estar en una selva donde hay cenotes mucha naturaleza y animales ❤️

Que las habitaciones no tienen secadora de buena calidad y que no tiene playa para nadar es arrecife, pero me dieron la opción de irme sin costo a Playacar y tuve derecho a playa y acceso a todos los servicios menos a habitación

3.5

Jun 2024

Muy buenas vacaciones y estadía

La comida, habitaciones cómodas y limpias, el personal en general muy amable, hotel súper bonito, me encantó que hubiera piscina para niños exclusivo con altura óptima para que disfrutaran, los cenotes y shows por las noches, de todos los que eh ido este me lleno no tuvimos necesidad de salir a explorar más lugares.

La playa, súper rocoso el mar, no lo disfrute y mucho sargazo por temporada pero no lo limpiaban

3.5

May 2024

Une horreur

Le report est dans la jungle ce qui est appréciable pour voir les animaux

Le personnel est mal honnête. Nous sommes un portefeuille ambulant et si vous n’êtes pas d’accord avec eux ils appellent la sécurité. L’attente aux restaurants est très très longue et le Check in et Check out est une horreur. Plus de deux heures d attente pour avoir une chambre oú quelqu un était encore dedans avec le room service etc

3.5

Apr 2024

We had a great reunion with our young family. The resort has so much to offer but our visit was marred by the endless qu

We loved the green surrounds with animals and birds in close proximity, the various pools were excellent, the entertainment was of good quality and staff helpful.

The meal experience could be much better handled. Standing in a queue for the buffet and another queue to book alacarte restaurants was quite awful. We were there to meet up with our young family and this was even more difficult with kids in tow. The beach was quite badly eroded so not very much beach at all and one had to step over rocks, etc to get out for a swim in the sea. Our bedroom was musty/damp smelling!

3.5

Mar 2024

Excelentes vacaciones familiares.

Una excelente atención por parte de todo el personal,siempre atentos y muy amables el área de toboganes y las albercas muy bien ,una excelente experiencia

Creo que podrían mejorar el área del cenote ,es muy bonito pero tal vez unos camastros ahí permitirían que se disfrute más,pues tiene una bonita vista

3.5

Jan 2024

Hotel regular

El desayuno bueno, la ubicación regular

No me gusta NADA su playa, los restaurantes de especialidad no tienen nunca lugar, en el desayuno grandes filas para huevos al gusto. La pastelería pobre, grandes filas para el helado

3.5

Jan 2024

Passable place that does have lot of potential particularly with improved customer care and service

Resort was located in a beautiful natural setting with nice walks, beautiful cenotes dotted among its premises and a great beach. Presence of some mayan ruins was an added bonus. Resort had reasonable range of activities although booking process was tedious and chaotic at times. Room was adequate size with a lovely balcony with beautiful views of the surrounding flora and fauna. Room service was adequate. Shower was bit feeble though.

Food. The buffet was very limited and menu repeated with very minor changes. It did get marginally better. Issue was compounded by inadequate amount of staff which meant you had to wait a good 15 minutes or more to get an omlette. If you did not go to the restaurant by 7.30am, you will stand in a queue for at least 15 minutes before you could get into the restaurant. Staff service. It was very obvious that they were stretched as they were not always considerate or organized. However when the business reduced, one can see that the staff are very pleasant and considerate. Overall service at reception was very chaotic and disorganized.

3.5

Jan 2024

No muy agradable en tiempos de fin de año

Que esta en la selva, esta muy bonito, tienes mucho donde caminar, el personal es muy amable, las comida sabe rico ............................... ................................ ....................

La alberca estaba helada, bueno todas las albercas estaban heladas, las albercas estaban sucias, no me agrada que a los nacionales les cobren en dólares, fallaba mucho el agua en las regaderas de los cuartos, para reservar cenas es imposible por su nuevo sistema, el personal es muy amable excepto en el restaurante la toscana, su evento de fin de año estuvo HORRIBLE, JAMAS REGRESARIA A ESTE HOTEL.

3.5

Jan 2024

Not going back

Cenotes and night shows

We will NOT go back. there are too many better choices in playa del carmen. We went with a family group of six. 1st the the check-in line was long, and we waited over 2 hours to check in. 2nd issue they did not have the room type we reserved with sea view, and they proceeded to downgrade us without any compensation. We asked to speak to a manager who proceeded to lie and say none of their room have sea view. We then saw the rooms with sea view had to go back to lobby and showed them proof of the downgrade and finally got a refund that, by the way will take 6 weeks to be returned to the card. 3rd HUGE Issue SERVICE was RUDE. I am white skinned but traveling with my in-laws that have darker skin and are Hispanic. We noticed the family members with white skin were treated way nicer, but my in laws with darker skin color were met with rudness. They got ignored and attitude. But hey, if you are a white male eauropean you won't have a problem. lol This was so concerning, and management should train staff to give EQUAL good service to ALL people no matter their SKIN COLOR!!! 4th issue the buffet food was bland, no seasoning, and the steak was tough!! It was almost impossible to reserve at the specialty restaurant because you have to reserve the day before and you have to walk to the lobby, which is far from the beach. They book fast, so chances to eat at a specialty restaurant are slim. Long lines at bars, no service at the pool side and snack bar, and the ONLY food truck with vegan options was always out of food that were clearly offered on the menu. 5th issue the Room was ok but had a leak at AC creating puddles on the floor, and the power went out at our room, and no one came to fix it. Luckily, that happened on our last day. Room service also 2+ hours waiting time. WE LOVE MEXICO and travel often but will NEVER stay here again.

3.5

Jan 2024

Beau , amusant, confortable, diversifié

Hotel pleine nature. Animations top. Tres discret de la plage

Trop de monde aux restaurants avec mauvaise organisation. Plage moyenne.

3.5

Jan 2024

Somos clientes frecuente y la pasamos de maravilla.

Presenta un muy buen escenario para aquellos amantes de la flora y fauna. Muy divertido el parque acuático.

El servicio en general muy precario, la atención de los empleados en gran parte muy desmotivado a servir al cliente.

3.5

Jan 2024

I’ve paid less for a far better experience.

The employees are phenomenal!! Out going and dedicated the resort and customer experience.

The food, the facilities the lack of communication about what was happening on the resort. Wi-Fi was horrible and their app hardly worked when you could get the WiFi to work. The beach was all rocks!!

3.5

Sep 2023

El personal del hotel siempre muy atento, instalaciones descuidadas y viejas

El personal muy amable y siempre muy atento

Las instalaciones un poco descuidadas, se nota que los climas de las habitaciones viejos hablé 2 veces para que los pudieran reparar. El inmobiliario se nota viejo y falta de mantenimiento. Sillas viejas e instalaciones un poco descuidadas .

3.5

Sep 2023

La pasamos muy bien nos encantó caminar en el hotel y ver tanta fauna, vale la pena precio calidad

Que tiene muchas actividades para disfrutar en el día, la habitación muy linda, me encanto la fauna del lugar. Los toboganes están muy divertidos y pudimos disfrutar las instalaciones hasta las 5 el día de nuestra salida.

No pudimos reservar para la cena en los restaurantes de teppanyaky ni para el brasileño ( la reserva de hace fisicamente no por la app) ni para las actividades principales porque las reservas se llenan temprano o se hacen con un día de anticipación la comida en el bufete con poca variedad y un poco viajas las instalaciones de los mismos.

3.5

Aug 2023

Lovely place and location

I came back after 10 years to sandos , I like the place because is a family orientated .

I was a bit dissapointed about the buffet , there were some flies in the food which put me off to eat in the buffet .

3.5

Jul 2023

Resort too big for us. Wish I’d paid more and gone somewhere more luxurious.

Spacious rooms, great air conditioning, Japanese restaurant excellent, concierge excellent, wonderful seeing all the animals.

Being very much in the jungle, it was very humid and there were unpleasant odours at times from the swamp. Buffet breakfast required queuing to get in. Check in and check out both laborious and no air con in the lobby. Parts of the site quite tired looking.

3.5

Jul 2023

It was quiet and pools were very nice. Unfortunately due to food practices and hygiene, I will not be returning. Not a g

Quick ride from airport. Staff friendly. Cenote was beautiful experience. Variety if pools.

Due to animals within resort, the pathways were dirty. Room service plates/cups would be left outside of room and animals would grab leftovers, break plates, leave mess. No cleanup. Room service would take upwards 1 hour to deliver. Take long to get through and order would be missing items. Food would be warm from sitting out in a cart on way to being delivered. Food at restaurants were out (flies and heat). Not air conditioned for July temps. Phones stopped working last few days and never fixed. Check-In took almost 2 hours.

3.5

May 2023

Exceptional

The staff was very king and with a big will to help. The activities, the shows were fantasic. I really enjoyed tactivity of mindfullness in the bature and swiming in the reiver. It is very safe place for kids.

The food was not so great. Need to be improved.

3.5

May 2023

stayed for a whole week honestly could have stayed longer went to see Chichén Itzá and spring equinox this resort did no

great location everything was spaced out adequately beautiful scenery and wildlife

3.5

May 2023

Good

The resort was fine but not great. The kids enjoyed the pool and the waterpark and it was definitely convenient and the jungle setup was quite nice.

The staff was not particularly friendly or helpful and the restaurants were very average. While we appreciated the convenience the food wasn't worth it. We had some issues with our room (AC constantly stopping and the bathroom flooding, they were attended to a couple of times, but not fixed).

3.5

May 2023

Pleasant

I like that you could come anytime of the day to eat..the location was good..

I didn't like the variety of food..every day was the same food..you only had bacon once and the second time was mostly beacon crumbs..really need to work on the food menue and flavor not really good..it would be good to switch the food menue

3.5

May 2023

Good

The food wasn’t the greatest, including the reservation only restaurants.

3.5

Apr 2023

won’t came back

Location, Aqua Park and the pools

food and service is bad, beach is rocky and not swimmable

3.5

Mar 2023

Good

Multiple eco activities on site (river snorkelling, animal spotting and caring), coatis and spider monkeys are wandering around, evening shows, aquapark, private beach

Staff is "americanized", tips are expected everywhere you go. Difficult to get something from them. Difficult to get booking into restaurants, and where there is no need to book, they always found some excuse why not to let us in (with 2 small kids). Beach bottom is not child friendly, stones, need to have swimming shoes

3.5

Mar 2023

Good for a family trip

Beach not to friendly, kids activities great, room was very good.

Food not that exceptional

3.5

Mar 2023

amazing! we are already planning to be back!

lots to do from nature to party lots of food choices clean friendly staff

hard to get specialized dinner reservations hard to get towels no snorkeling gear to wear in cenote

3.5

Mar 2023

fantastic family resort

so much to see and do especially for the children in the group

nothing. it was amazing

3.5

Jan 2023

the food was awful , for the money we paid we expected more

the animals , wildlife very pretty

they didn’t have enough bars , the bartenders did not know the drinks beach needs to be cleaned

3.5

Jan 2023

Pleasant

Activities, resort doctor, kids club

Main pool too crowded. Organization around meals are absolutely horrible. Ppl are lining up outside restaurants for an hour before dinner time, mening that if you don't waste your time in the line you don't get a table for a few hours. Mening the kids won't get no dinner before bedtime. Once you headed for a restaurant you can't just go for another since the place is huge and it will be to far to walk from one remote restaurant to another. I don't know why the restaurants aren't just open all the time? If they were this problem wouldn't exist.

3.5

Jan 2023

good experience with some negative points

the environment, animals, monkeys, cenotes, aquatic parc

the cleanliness , the lines for eat, the impossibility to make reservations for restaurants à la carte

3.5

Jan 2023

NOT VEGAN FRIENDLY, DISMAL CHECK IN PROCESS, ANIMALS DESERVE BETTER

The location, the kid friendly vibe, the rooms, the resort and the attempts at being eco friendly.

The resort was advertised as vegan friendly with specific vegan options. However, the experience was exactly the opposite. The resort was sorely lacking in vegan options, the staff were confused as to our vegan requests, the restaurants were extremely meat heavy, which is NOT vegan friendly and HORRIBLE for the environment. The only option for vegan options for room service was a tiny fruit plate or vegan tacos. The bars used simple syrup instead of fresh fruit. The 24 hour options for vegan food were slim. The staff did try to accommodate our vegan requests to the best of their ability. However, there were very few options. This resort should absolutely NOT be advertised as vegan or eco-friendly unless they change their menus completely. The poor deer and farm animals "in a sanctuary" are not far from their factory farmed animal peers in that they are in eternal jail. The deer have no room to run and look depressed. They were literally sleeping in mud and had no where to go! The same for the farm animals. At least they are not at risk of slaughter, but they need much more freedom. The poop in the farm animal "sanctuary" needs to be cleaned much more regularly. There were tons of feces everywhere! The check in process was absolute hell. We waited for hours and learned this is a regular situation. It was completely unacceptable.

FAQs

How much does this resort cost compared to others in Playa del Carmen?

The average price for a rental in Playa del Carmen is $182 per night. This rental is $139 above the average.

Is parking included with this resort?

Yes, parking is listed as an amenity at Sandos Caracol Eco Resort All Inclusive. For more information, we encourage you to contact the property about where to park.

Is there a pool at this resort?

Yes, a swimming pool is available for use at Sandos Caracol Eco Resort All Inclusive. Enjoy the water!

Is Sandos Caracol Eco Resort All Inclusive pet friendly?

Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Sandos Caracol Eco Resort All Inclusive?

We found 14 amenities for this rental. This includes pool, air conditioner, internet / wifi, smoking allowed, and parking.

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3.4

Average(137 Reviews)

Select Club at Sandos Caracol All Inclusive - Adults Only Area

Sandos Caracol Eco Resort All Inclusive

Resort in Playa del Carmen

Reasons to book

About this resort

Amenities

Map of Playa del Carmen

Nearby attractions

Available Rooms

Sandos Caracol Eco Resort All Inclusive

Resort in Playa del Carmen

Reasons to book

About this resort

Amenities

Map of Playa del Carmen

Nearby attractions

Available Rooms

Reviews

FAQs

How much does this resort cost compared to others in Playa del Carmen?

Is parking included with this resort?

Is there a pool at this resort?

Is Sandos Caracol Eco Resort All Inclusive pet friendly?

What amenities are available at Sandos Caracol Eco Resort All Inclusive?

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