Canopy By Hilton Cancun La Isla

4.3 / 5.0

Excellent(681 Ratings)

Hotel in Cancun

4-Star Hotel

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Includes essentialsPool, Pets allowed, Kitchen or Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Situated in Cancún, 700 metres from Playa Marlin, Canopy By Hilton Cancun La Isla features accommodation with free bikes, free private parking, an outdoor swimming pool and a fitness centre.

Amenities

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Fireplace

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Family friendly

Map of Cancun

Nearby attractions

Selvatica - The Adventure Tribe

42 mi

La Gran Rueda Cancún

0.3 mi

Available Rooms

King Suite with Panoramic View

1 King • 592 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

King Room with Sunset View

1 King • 355 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Deluxe Double Room with Sea View

2 Queen • 355 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Two Queen Beds Room with Sunset View

2 Queen • 355 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

King Room with Mobility and Hearing Access/Non-Smoking

1 King • 365 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

$$$$

Canopy By Hilton Cancun La Isla

$$$$

4.3 / 5.0

Excellent(681 Ratings)

Hotel in Cancun

4-Star Hotel

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Includes essentialsPool, Pets allowed, Kitchen or Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Situated in Cancún, 700 metres from Playa Marlin, Canopy By Hilton Cancun La Isla features accommodation with free bikes, free private parking, an outdoor swimming pool and a fitness centre.

Amenities

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Fireplace

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Family friendly

Map of Cancun

Nearby attractions

Selvatica - The Adventure Tribe

42 mi

La Gran Rueda Cancún

0.3 mi

Available Rooms

King Suite with Panoramic View

1 King • 592 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

King Room with Sunset View

1 King • 355 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Deluxe Double Room with Sea View

2 Queen • 355 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Two Queen Beds Room with Sunset View

2 Queen • 355 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

King Room with Mobility and Hearing Access/Non-Smoking

1 King • 365 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

4.3 / 5.0

Excellent(681 Ratings)

100% verified reviews

4.5 / 5.0

Aug 2024

Staff friendly and hospitable. Enjoy them all. Food options were great, loved breakfast!! Bed super comfortable, slept g

Comfortable, quiet, peaceful

Nothing to not like for me

4.5 / 5.0

Aug 2024

BUEN HOTEL, EXCELENTE UBICACIÓN, PRECIO ALTO

EXCELENTE UBICACION, BUEN DESAYUNO, CONSIDERO QUE EL PRECIO ESTA UN POCO ELEVADO, YA QUE EN LA ZONA HAY HOTELES ALL INCLUSIVE CON EL PRECIO SIMILAR, Y HOTELES CON LAS MISMAS CARACTERISTICAS A MEJOR PRECIO

LIMPIEZA DE CUARTO

5.0 / 5.0

Aug 2024

Bueno pero con detalles

Lo actual del hotel es bello. Todas sus instalaciones

Que no nos dieron servicio a la habitación. Y ahí dice que es 24 horas. Me la pase marcando a las 10 pm y nada. Nunca contestaron.

4.0 / 5.0

Jul 2024

Fab, close to the shopping mall, but a walk to the beach

The room and the pool were fantastix

I smell in the reception and the fact you couldn't order a real coffee at breakfast. Feel the rate should have been discounted as all the facilities were not provided

1.0 / 5.0

Jul 2024

Horrible restaurant staff

Location and design of the hotel

This was my first time when I had an ugly argument with a hotel staff. I travel a lot worldwide and have never seen such an attitude before, especially coming from a restaurant manager. I ordered a meal called sikilpak and they served me something else instead with pumpkin seeds on top that are not on the menu item description. I asked a waitress to check with kitchen because it doesn’t look right. Later I had to explain myself multiple times to the wait staff and their manager Itzabelle. They kept arguing with me trying to convince me that this is the meal I ordered and yes lots of pumpkin seeds should be on a platter even though it’s not in the menu. Instead of fixing the meal, Itzabelle was very rude and aggressive with me. At the end she became sarcastic to my suggestion to fix the menu to reflect the seeds or remove them from the meal. It was bad experience. Overall, I received an impression that the entire restaurant staff is sick and tired of guests. I didn’t feel welcomed at Canopy. Too bad, no more Canopy hotel for me, even though it’s located in a great area right next door to the shopping center and beach.

4.0 / 5.0

Jun 2024

Podría mejorar

Toallas blancas blancas . Una linda piscina

La piscina era muy linda pero la música era tan fuerte que era como estar en una discoteque . No se podía ni leer ni conversar y a las 6 pm llegaba el DJ y era peor .

0.5 / 5.0

Jun 2024

Check people’s ID and make them present the credit card,

It was not me, somebody stole my credit card number and used it. Did you check their I.D. When they arrived?

It was not me

4.5 / 5.0

May 2024

Hôtel idéal pour quelques jours à Cancun

L’emplacement De l’hôtel très pratique Piscine super Chambre très bien

5.0 / 5.0

May 2024

очень комфортно, дружелюбно и хорошее место для проживания) всем советую

да все понравилось)

5.0 / 5.0

Apr 2024

Comodidad y lujo

Las habitaciones cómodas y el rooftop

Todo me gusto

2.5 / 5.0

Apr 2024

Non mi aspettavo questo da un Hilton

L’hotel è molto bello e la mia stanza era pronta qualche minuto prima dell’orario di check-in (che è stato rapido e veloce). Mi è stata data la camera che avevo prenotato, molto ben arredata e spaziosa. La doccia è grande con prodotti da bagno complementari, acqua calda e pressione dell’acqua adeguata (cose alquanto rare in Messico). Forniscono l’acqua in bottiglia per fortuna (non è così in ogni hotel) e il wifi sia in camera che in reception funziona benissimo.

Avrei dato il punteggio massimo se non fosse che ho trovato macchie e capelli fra le lenzuola, il che è totalmente inaccettabile per qualsiasi hotel ma specialmente uno appartenente alla catena Hilton! Non importa se l’ospite alloggia per una sola notte (come nel mio caso), le lenzuola vanno cambiate!!!

5.0 / 5.0

Apr 2024

Perfect stay!

Everything was great, amazing staff and very helpful, top location, right next to La Isla shopping center. Very good breakfast, lots of options. I will definitely visit again!

0.5 / 5.0

Apr 2024

Overhyped Overexpensive, shaming the Hilton brand name

Location, that's it, it has nothing else to boast about, lack of courteous staff and unhelpful and extravagant charges

Unfortunately, I didn't like it at all, it had no beach access, had to walk 20 mins to access a public beach, there was no parking available, our request to change breakfast to dinner was outrightly rejected and very rudely, they said they will not do anything and will be charged, Once they said $3, then $30 then $60 it changed every time

4.0 / 5.0

Apr 2024

בסך הכל היה אחלה

המקום נקי ומסודר וקרוב לקניון la isla אבל המיקום שלו לא מרכזי

מיקום לא מרכזי לכל דבר צריך לקחת מונית

5.0 / 5.0

Mar 2024

Excellent stay and location

Amazing hotel! Very comfortable and near to the best shopping spots in the hotel zone. Staff is very nice too.

2.0 / 5.0

Feb 2024

Un hotel caro, mal mantenido con buena ubicación. No da para quedarse más de 2 dias.

Sólo la ubicación y vista estuvo muy bien, el resto no tiene muchos puntos destacables.

La relación precio/calidad fue pésima, la habitación fue poco confortable, un hotel relativamente nuevo con mala mantención y mal diseño en sus habitaciones, lamentablemente me dejé llevar por un hotel de la cadena Hilton, pero Canopy Hotel está muy lejos del estándar que tiene dicha cadena hotelera.

4.5 / 5.0

Feb 2024

Acogedora y repetible

Ubicación Instalaciones Servicio

El closet abierto y el lavamanos involucrado al alojamiento lo cual al prender la luz se levanta la compañía

4.5 / 5.0

Feb 2024

Comfortable & Clean

Comfortable stay. Friendly staff. Breakfast was great---my husband enjoyed his omelette during our stay. One of the better breakfast for the price of stay. Stroll the mall---access directly from lobby. Nice rooftop bar including poolside.

4.5 / 5.0

Feb 2024

Great new hotel that surprises on many levels!

I had a junior suite, Room 101. It was great having the space and felt very spacious and comfortable. Loved the dining room table and modular furniture. Great contemporary design. The rooftop pool area was really nice too. The pool, jacuzzi and bar were awesome. Great views and great staff at front desk, rooftop bar, restaurant and housekeeping. My junior suite was a very quiet room with nice views and very comfortable bed. I loved that I could close off the living room from the bedroom. The double bathrooms were unexpected, as was the double showerheads in the giant party shower. The vanities were beautiful and spacious. Overall, it was an unexpected treat. I would highly recommend the junior suite for the price!

The property is not on the beach, and requires a 10 minute walk to public access for beaches. but the shopping and resturant access is great since it is connected to La Isla shopping Mall. The hotel is apparently THE hotel to the airlines. So the amount of transient flight attendants and pilots of every airline flooded the lobby day and night. As the property is probably the best hotel for the airlines given how new and clean it is. It is not a resort property, but more boutique. The nightime views to downtown Cancun and giant ferriswheel provide spectacular views, versus looking out into darkness every night when staying on the oceanside. Overall it was hard to find anything wrong with this property. Especially if you are there for a short stay or business. It is a really nice property. If big resort all-inclusive is your vibe, then look elsewhere. But this fresh new property hits a lot of buttons for most people. I would definitely recommend the property....and give it 5 stars for what you get.

4.0 / 5.0

Feb 2024

STUPENDO

pulita nuova Cibo buonissimo sia colazione sia cena su rooftop

4.5 / 5.0

Jan 2024

Very good

Everything

Nothing

5.0 / 5.0

Jan 2024

Lugar perfecto para escapada

El hotel parece nuevo y la ubicacion es casi perfecta porque se tiene a un lado el lago con una vista genial y atardeceres de postal y llegar al mar es facil. La atencion es genial de todo el personal

que me tuve que ir

3.5 / 5.0

Jan 2024

Hard to stay again for leisure

Hotel itself is ok except for location

Location I stayed at highest floor and the party at roof floor was very noisy till early dawn

4.0 / 5.0

Jan 2024

Great place for business stay but little high price for quality

Breakfast and lobby

Small room and far from the beach

5.0 / 5.0

Dec 2023

Feliz

Ubicación y comodidad

4.0 / 5.0

Dec 2023

Guter Start- und Endpunkt für eine Rundreise!

Gute unterkunft um anzukommen!

5.0 / 5.0

Oct 2023

I loved staying here.

I liked the location. Right beside a shopping mall with tons of food options as well as a pharmacy next door that made snacking easy. The swing in the room was amazing and relaxing to look out to the beach. I loved that there were several plugs, one on each side of the bed and a small table on each side. The shower was large and the water stayed hot throughout my entire shower. I mention that because a lot of hotels water does not stay hot the entire time.

Breakfast was not included. Most hotels offer free breakfast.

5.0 / 5.0

Oct 2023

Lovely hotel in a great location.

Great location and staff at checkin were lovely.

Staff at the breakfast weren’t very helpful.

4.5 / 5.0

Aug 2023

Great stay, beautiful hotel.

The interior design is great

That the rooftop closed early

4.5 / 5.0

Aug 2023

Superb

They when I make the reservations, you guys say that I have continental breakfast and I did it

3.0 / 5.0

Aug 2023

I reccomend staying here if you are looking for something nice and affordable just be aware of the booking stuff with th

I love the property it was a beautiful place and lots of things to do around the lunch and breakfast was a amazing and our room was super clean and the housekeeper did a amazing job she even made swans out of the towels and organized everything In the room the rooftop pools were amazing it had a gorgeous view overall the hotel and food and housekeeping and Room service gets a 10/10

even though the stay was amazing there is something things I didn’t like the first behind booking the hotel a week before my check in I asked was there any kind of security deposit and they told me yes which was going to be $200 when I checked in it was $300 was a little disappointed about that and also I told them when they will return that deposit and they said the same day which I didn’t get the deposit back so when I checked out I still didn’t get the deposit back and they told me to wait a couple days because it was my bank problem at that point and I called my bank and they told me I should get it back sometime this week usually this doesn’t happen but I just wanted people to be aware of that I didn’t like the fact that they lied about the deposit apart from that everything else was amazing.

5.0 / 5.0

Aug 2023

Helpful and friendly staffs !

Staffs, location, hotel facilities including breakfast!

My husband said nothing !

0.5 / 5.0

Jul 2023

Worst experience of my life NEVER EVER stay here

my life I would never ever stay here again I went for surgery & asked not to be disturbed yet they called my room every day to wake me up then I would go to the front desk and ask him not to do it the next day, and it would happen again every single day of my stay, they charged me 93 dollars American for breakfast that’s supposed to be only $24 after talking to the manager & her arguing with me tried to say that they would take the tip out of the peoples paycheques who got the tip for the breakfast, but they wouldn’t reimburse me for the two meals we didn’t eat which I refused. I’m not gonna take a tip out if someone’s paycheque ,they refuse to credit us the difference, Vanessa, the manager is one of the most horrible human being I’ve ever met in my life and a liar

disgusting to do not clean up the room every day to wake you up to charge for food and don’t fix the bills

3.5 / 5.0

Jul 2023

Great Hotel

The meal options were really good. I especially enjoyed the rooftop lounge/bar and infinity pool. The music played at night is such a vibe.

The shower could've been a bit cleaner, but other than that it's a very decent hotel and I enjoyed my stay.

4.0 / 5.0

Jul 2023

Very good

Was good

5.0 / 5.0

Jul 2023

Comfortable stay

We stayed for one night only. Room was spacious and beds were very comfortable. Staff were really amazing.

5.0 / 5.0

Jul 2023

Was great, staff was great. Everything was amazing

Location

N/a

FAQs

How much does this hotel cost compared to others in Cancun?

The average price for a rental in Cancun is $174 per night. This rental is $338 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Canopy By Hilton Cancun La Isla. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Canopy By Hilton Cancun La Isla. Enjoy the water!

Is Canopy By Hilton Cancun La Isla pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Canopy By Hilton Cancun La Isla?

We found 15 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen or kitchenette, and internet / wifi.

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Canopy By Hilton Cancun La Isla

Hotel in Cancun

Reasons to book

About this hotel

Amenities

Map of Cancun

Nearby attractions

Available Rooms

King Suite with Panoramic View

King Room with Sunset View

Deluxe Double Room with Sea View

Two Queen Beds Room with Sunset View

King Room with Mobility and Hearing Access/Non-Smoking

Canopy By Hilton Cancun La Isla

Hotel in Cancun

Reasons to book

About this hotel

Amenities

Map of Cancun

Nearby attractions

Available Rooms

King Suite with Panoramic View

King Room with Sunset View

Deluxe Double Room with Sea View

Two Queen Beds Room with Sunset View

King Room with Mobility and Hearing Access/Non-Smoking

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Cancun?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Canopy By Hilton Cancun La Isla pet friendly?

What amenities are available at Canopy By Hilton Cancun La Isla?

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