My boyfriend and I wanted a peaceful/enjoyable/relaxing night out away from the kids. I booked a room with a jacuzzi through your website. I get to the hotel room no jacuzzi, roaches crawling and smelled like a wet animal. Makes complaint gets upgraded to a jacuzzi room, room was filthy except for the bed. Blood in curtains and ceiling. Dirt and stains all throughout. Only 1 jet worked in the jacuzzi. Random bugs sporadically appearing. The front desk agent informed me there would be an issue with getting a refund so we stayed. Very disappointed, very unhygienic, very trifling and disgusting. Outdated space. Definitely will not visit again.

It was so bad. I never stayed like this condition hotel in my life. Bugs and mice everywhere.

I got a basic king room at this hotel and when I tell you that the inside of the room beyond terrible, that is too good of a statement. The receptionist was very nice. Unfortunately, that is where the nice ends. PLEASE RENOVATE THIS HOTEL!!!!

It was the worst experience i ever had if i cld give it a zero i would i woke up to roaches and mice eating my chips they need to do better this not my first time staying there so i was surprised and hurt that this happen

Filthy. Dead bugs. Broken furniture. Only reason we stayed is that it was late and no other room were available for us to look out.

I would like a refund. The room was dirty and it had a roach in my bathtub. This app will not allow me to upload the pictures but you can email me I can send them . I have pictures my email is [email protected]

Arrived on 11/1 requested downstairs room for handicap and also non smoking room. Got a room upstairs and no elevator, the room stunk like it’s been smoked in for several years without cleaning. Sink was backed up so my husband went to front desk to let them know and the lady told him to hold on and she would be right back. Husband thinking after 15 minutes of wait she would come back with maintenance, wrong she came back and handed him a plunger and told him to bring it back soon in case anyone else needed it ( obviously a known problem). Sitting watching t.v. And 2 roaches chasing each other to the bathroom. Warm out that day so we turned the air on in the room to find it was so clogged it wasn’t throwing anything out but dust. NEVER AGAIN. No eooms left in the area within 30 miles as the Ravens played home this weekend. They also had faults advertising stating that there was a full breakfast when arriving they said they stopped that years ago after Covid. Why did they not take it down after a few years and their website. One way to bring people in. Definitely false advertising on their part. Hard to believe that the franchise days in allows this hotel to operate under their name because not all these days Inn are this horrible.

My room was finally ready around 3:20pm so upon entering room #209 I was met with a very pungent cigarette oder,the AC was broken and the room was very dirty.I immediately went back to the office and requested a refund since there were no more rooms available.I proceeded to drive all the way to Absecon NJ in spite of being very tired.I had intended to bed down for the night at the Towson Days Inn which wasn't to be.l want a refund.