Extended Stay America Select Suites Chicago Naperville East
Hotel in Naperville, IL
Reasons to book
Includes essentialsKitchen or Kitchenette, Air conditioner, Internet / Wifi and more
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About this hotel
Hotel in Naperville
This hotel features self parking, laundry facilities, and a front-desk safe. WiFi in public areas is free. Other amenities include a vending machine.
Housekeeping is available on request.
Extended Stay America Select Suites Chicago Naperville East offers 136 accommodations with hair dryers and irons/ironing boards. Kitchens offer refrigerators, stovetops, and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.
The recreational activities listed below are available either on site or nearby; fees may apply.
This hotel features self parking, laundry facilities, and a front-desk safe. WiFi in public areas is free. Other amenities include a vending machine.
Housekeeping is available on request.
Extended Stay America Select Suites Chicago Naperville East offers 136 accommodations with hair dryers and irons/ironing boards. Kitchens offer refrigerators, stovetops, and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.
Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with premium cable channels. Housekeeping is provided on request.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Laundry
Map of Naperville, IL
Available Rooms
Studio, 1 Queen Bed, Accessible, Non Smoking
1 Queen
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking
1 King • 1 Sofa
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Studio, 1 King Bed, Non Smoking
1 King
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Studio, 1 Queen Bed, Non Smoking
1 Queen
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Studio, 2 Queen Beds, Non Smoking
2 Queen
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
$$$$
Reviews
2.9
No shower curtain and desk was closed.
2.9
Tub was clogged,toilet was clogged, t.v remote didn't work
2.9
This is the WORST place I’ve ever stayed. I would give it zero stars if I could.
Hallway always smells of cigarettes and/or marijuana smoke every time I come off the elevator. Rooms are all labeled non-smoking, but other residents obviously ignore it. The room smells of old vomit and mildew. Only one of two burners on the stove work. Half the buttons on the microwave don’t work. They supply nothing without charging. Most places supply at least a basic set of pots and pans and dishes. This place charges $25 for the pans and $20 for dishes. Luckily I live locally and am only using their accommodations while work is being done in my house so I could run back for some things. I brought my own folding table because there isn’t much counter space.
My key card stops working daily and the front desk is closed from 10pm to 9am. So if you have to come back after 10pm and your card isn’t working, then you’re locked out for the night. Most hotels have night audit staff so someone is at the desk 24 hours a day. Not this place. There is a phone in the vestibule you can call for service after hours. Thankfully, I haven’t had to use it yet. I have had my card rekeyed 5 times in the past 5 days. They tell me to keep it away from electronics, but it’s in an RFID protected pocket of my wallet, so I know that isn’t the issue.
The desk staff are friendly and kind, but the place is an absolute dump. Spend your money elsewhere if you can afford to. You get what you pay for.
2.9
nothing but positive staff kind, friendly, above and beyond service as I'm partially handicapped this week and lugging around an extra 60 pounds of fluid waiting to be drained in 48 hours, ive already extended my stay twice keeping the same room
2.9
This hotel was the worst I have ever stayed in. The hallways smelled really bad. My sisters room had no shower curtain. My friends room, the toilet seat was broken/cracked. There are no amenities in the room. You have to bring your own. The desk receptionist and the manager had no customer service skills whatsoever. I will never stay there again. Terrible experience all the way around.
2.9
Not clean exterior or hallways and somewhat dingy overall. The room was decent.
2.9
The office was closed I had to call and wait until they found whoever was working. 15 min latter she comes. My reservation was there but she said the room smells like smoke. So she picked a different room. 303 smells very bad!!!!! Shelf was broken off wall. I expected a lot better service and cleaning. It not better than motel 6. That’s BAD.
2.9
I took room but bed is not clean. Wash room batch tub water is logging. No breakfast but it said while booking breakfast included. Very disapointed with service.
2.9
My room was not clean. There wasn't any staff on site to complain
2.9
They no longer have grab and go breakfast, you have to pay for cooking utensils, iron and ironing board are not in rooms, and the whole floor smelled like weed.
2.9
It was ok for a nights stay . The appliances need to be updated though.
2.9
Disgusting room, disgusting carpet. Smelled like cat urine. Very outdated. Unsanitary!! I think I deserve a refund!!
2.9
This place was so disgusting, we ended up leaving after checking in. It was filthy, run down, and there were dogs barking incessantly and destroying the door. We were greeted at the front desk by a dirty toilet plunger sitting on the floor. The smell of smoke, must and marijuana slapped you in the face when you walked in. There was trash strewn on the floor and hallway when we got off on the 2nd floor. I have never experienced anything like this.
2.9
This is an extended stay facility with no coffee maker no utensils or pans. I was told to go to the dollar store to obtain these items. The elevator was filthy.
2.9
Everything was fine but the only thing that wasn’t ok was the smell in the hallways. I’m pregnant so I don’t know if it was because my nose is more sensitive but the smell of cat urine was very strong in the hallways.
2.9
Check in was horrible couldn’t find my reservation
2.9
The room itself was very clean & smelled good. The sheets were fresh & pillows too. However, the remote 4 the TV didn't work, tried 2 get it corrected but they gave me a universal that wouldn't pull the guide up 2 see what was on the channels that were available. Then my card wouldn't work on the side door, I'm a smoker and am forced to go out to smoke, which is fine, went & had it fixed, tried again later, still not working. Went 2 get it fixed, the employee was busy chatting w/ someone outside about clothes. Interrupted them, she said "That happens sometimes" & stared at me without offering a fix. As I bored holes in2 her eyes with my own she then explained that it's normal 4 the side door 2 not work properly. I walked away briskly & she accused me of having an attitude & that "that"s ok cuz she didn't care anyway". I replied I knew she didn't as she hadn't fixed any of the issues I had pointed out in the first place. So......clean & fresh but terrible service & terrible employees that create confrontation themselves, even if you try 2 walk away quietly. And of course I got an attitude, I'm not getting anything fixed but you definitely got my money. She was African, leather fedora hat, glasses, white button shirt, seemed 2b the night manager. Terrible interactive skills, needs a mountain of training.
2.9
In
2.9
I did not stay because of the conditions
2.9
I will not return! Utter trash.
2.9
Booked it at 7 am. Paid in full. Expedia said at least three rooms available when I booked. Hotel called me at 330p on my way up and told me they were full and never had a room when I booked one, and they were canceling me.
2.9
It was comfortable acomadations.
2.9
One night stay was good. Bed was good and room nice. However No plates, silverware cups in room. No ice in the building. The area is good with many food options.
2.9
Dog barking was annoying
2.9
Room was not clean. Toilet did not work and room smelled like mold
2.9
Terrible. The guy at the front was rude as hell to me and the charged me a late fee when I added a day on to my stay which makes no sense because we never checked out so how would we get a late fee?. There was no complimentary shampoo, lotion, or body wash even though when you check in it states online there is. At this location they charge you 1.75 plus tax if you need anything that is suppose to come with your stay including toilet paper and extra towels. Absolutely ridiculous. The room smelled like cigarettes even though it was a no smoking room, everything was stained. It was just so ghetto here and I will never stay at an extended stay again.
2.9
My reservation was cancelled and I had to find an alternate place to stay.
2.9
This is my second stay at this location. Unfortunately when I arrived. There were ants all over the floor and a bit of mildew on the ceiling in the bathroom. The woman that checked me in was very nice.
2.9
I reserved two beds in a room got there they rented that one and only had a single bed available which I could not take so they broke my cancellation but then they still charged me one night for cancellation when this was on their fault
2.9
Friendly people at the front desk and helpful with where to go in the area. It's close to the highway, but you definitely need a car to get to the grocery stores if you're planning on cooking. Also, it's a BYO cookware, plates, utensils, etc. You can buy them at the desk, but it's pricey.
2.9
The room was clean. No hand towels surprisingly and one of the cabinets was broken. Otherwise the room was well maintained for what it is. Tv did have hdmi ports on the back. This hotel is pet friendly so there were dogs barking intermittently, keep that in mind if you're looking for a quiet stay.
2.9
When I Got there? My room! Wasn’t ready! Gave me 2 tv remote that didn’t work! Phone! Didn’t work and the Microwave! Cord! Was placed behind the microwave to the wall! MAKE THAT HOTEL YOUR NEVER! TO GO TO PLACE!!👎👎👎👎
2.9
I checked in late due to a flight delay and the attendant blurted out “I don’t know why they sent you here we don’t have no rooms available” she looked up my name and to her surprise I did have a room booked. Upon entering the room I immediately saw stains on the counters, sink and shower. Honestly I’m not entirely sure if the shower stains were dirt or mold but I’ll give them the benefit of the doubt but the chips out of the enamel on the tub were undeniable. I just thank God that my wife wasn’t with me because she would’ve insisted we sleep in the car! Left the next morning and would’ve checked out immediately but I couldn’t find any staff so I called back a few hours later but never got my money back.
2.9
The services is bad and the conditions of the property is very poor. Realize the property needs to be updated and the staff needs to be trained correctly. A phone system needs to be added so that the front desk attendant know that there someone at the desks. Because you will be waiting for 15-20 minutes. Some staff members are helpful. It’s just a give and take situation.
2.9
At check in we were given a key to a room already occupied. No central staircase in a large u-shaped building seems a fire hazard. Our hair dryer didn’t work. No tableware or cookware provided. No shampoo available
2.9
Read reviews and believe them. The best things was it was quiet and inexpensive. 2night stay. This hotel is not typical of this chain. The room had an undescribable smell. Almost every surface was either chipped or painted over in a color that wasn't even close. There were holes in the walls. Mold in the bathroom.The staff was pleasant, but this facility is beyond rundown. Hopefully they are planning on a rennovation.
2.9
My backpack still smells 12 hours after check out
2.9
The place definitely needed some up keep. Carpet and floors were dirty in elevator and hallways and cold tell were not vacuumed in awhile. There was a person sitting down in the hallway outside room having a phone conversation for a long time and other things to make the stay feel akward. For missing in the room kitchen area and only toiletries was bar if soap.
2.9
I had an extremely disappointing experience at this hotel. It's in a state of severe disrepair, more fitting for a 1-star rating. The rooms reek of cigarettes, with stained and dirty carpets. The shower area was a mold-infested nightmare, and the shower head sprayed water everywhere. To top it off, the room had multiple holes in the walls, posing a safety risk. The pitch-dark hallway to the rooms was concerning, and the front desk’s 11pm-9am closure was inconvenient. My advice: Avoid this place and invest a bit more in a safer, cleaner option. There are red flags everywhere.
2.9
I have traveled extensively my personal and professional life and this might have been the WORSE experience I have ever had, the condition and cleanliness of the hotel was TERRIBLE. The front desk staff didn't greet me well either, they didn't even get out of their chairs upon my arrival. I actually checked out early after one night and only stayed the one night because I had already pre-paid.
I will never stay at another Extended Stay hotel
FAQs
How much does this hotel cost compared to others in Naperville?
The average price for a rental in Naperville is $194 per night. This rental is $93 less expensive than the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Extended Stay America Select Suites Chicago Naperville East. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Extended Stay America Select Suites Chicago Naperville East pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Extended Stay America Select Suites Chicago Naperville East?
We found 4 amenities for this rental. This includes air conditioner, kitchen or kitchenette, internet / wifi, and laundry.
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