Upon arrival for checking in I waited at the front desk b4 I was eventually greeted by a staff member. She appeared to be annoyed with an unpleasant attitude. She explained that most rooms were not available until 3pm. However, she indicated that a room on the 1st floor was available, I accepted the room. Upon entering the room the order was very smelly, the room was very cold and dark. Actually the room was a dump and the health department should close the room for occupancy. After trying to make the decision of what should I do. That when this loud noise continued to be very noticeable, I looked out the windows and discovered the heating/air was directly at the window. At this point I took my belongings and went to the front desk. I was greeted by a young man who was very professional and completely attentive to my issues. He informed me that he would exchange my room and the room would be ready in a few minutes. I was very pleased with this transaction, therefore, I asked if I could leave my luggage while I went to lunch. When I returned the keys for the room were waiting with my name. This room was in much better condition. Sorry I don’t have the names of the staff, however, I want to express my appreciation to the young man who was so helpful. During my stay all my contacts with this gentleman were positive. On the other hand the 1st young lady who assigned me to the 1st room isn’t an asset to the Springhill Suite. I arrived on Saturday @ approximately 1:15 pm.

Upon arrival for checking in I waited at the front desk b4 I was eventually greeted by a staff member. She appeared to be annoyed with an unpleasant attitude. She explained that most rooms were not available until 3pm. However, she indicated that a room on the 1st floor was available, I accepted the room. Upon entering the room the order was very smelly, the room was very cold and dark. Actually the room was a dump and the health department should close the room for occupancy. After trying to make the decision of what should I do. That when this loud noise continued to be very noticeable, I looked out the windows and discovered the heating/air was directly at the window. At this point I took my belongings and went to the front desk. I was greeted by a young man who was very professional and completely attentive to my issues. He informed me that he would exchange my room and the room would be ready in a few minutes. I was very pleased with this transaction, therefore, I asked if I could leave my luggage while I went to lunch. When I returned the keys for the room were waiting with my name. This room was in much better condition. Sorry I don’t have the names of the staff, however, I want to express my appreciation to the young man who was so helpful. During my stay all my contacts with this gentleman were positive. On the other hand the 1st young lady who assigned me to the 1st room isn’t an asset to the Springhill Suite. I arrived on Saturday @ approximately 1:15 pm.

Nice location and updated. The pool area wasn't very clean. The breakfast was nice and had lots of healthy options.

Nice location and updated. The pool area wasn't very clean. The breakfast was nice and had lots of healthy options.

Trash hotel and as dirty as it gets. Find a better hotel.

Trash hotel and as dirty as it gets. Find a better hotel.

Customer service was absolutely amazing. Courtney was a real gem!! Breakfast was also well prepared and neatly presented. However the room was not cleaned well. The first room I was given a key to was not cleaned at all. The second room had tissue and bandages on the bathroom floor from a previous guess I am assuming. Unfortunately I can not stay again. I hate this because the staff members are so nice. The manager even fixed the first issue for me without kickback. Tried to report the second issue but I gave up.

Customer service was absolutely amazing. Courtney was a real gem!! Breakfast was also well prepared and neatly presented. However the room was not cleaned well. The first room I was given a key to was not cleaned at all. The second room had tissue and bandages on the bathroom floor from a previous guess I am assuming. Unfortunately I can not stay again. I hate this because the staff members are so nice. The manager even fixed the first issue for me without kickback. Tried to report the second issue but I gave up.