It was ridiculously hot in the halls and in the room. We set the ac to 69 and it had to be at least 80. We could not sleep and friends had rooms on other floors with the same problem. Then the power went out and the pitboss did not handle that legally or cordially. I have been to the property many times of there years, dating back to it being the isle and I’d never been treated so poorly or miserable. I don’t like to complain or stir things up but it was disappointing and there was no attempt to set thing right. Power outage and HVAC problems can be out of the control of any employee, but how they are handled and compensated for are 100% in their control to make it right.

It was ridiculously hot in the halls and in the room. We set the ac to 69 and it had to be at least 80. We could not sleep and friends had rooms on other floors with the same problem. Then the power went out and the pitboss did not handle that legally or cordially. I have been to the property many times of there years, dating back to it being the isle and I’d never been treated so poorly or miserable. I don’t like to complain or stir things up but it was disappointing and there was no attempt to set thing right. Power outage and HVAC problems can be out of the control of any employee, but how they are handled and compensated for are 100% in their control to make it right.

Got food poisoning from brew brothers I ordered my burger well done and got rare as they could serve a hot patty. Honestly this was ruined my beginning of my 10 day stay. Humiliated by the staff and their rude comments. I honestly never thought I would of had such a horrible experience. I just wanted to spend my recent winnings of 17k in peace. I was well know and respected by staff members but after this experience I'm never going to return to horseshoe casino.

Got food poisoning from brew brothers I ordered my burger well done and got rare as they could serve a hot patty. Honestly this was ruined my beginning of my 10 day stay. Humiliated by the staff and their rude comments. I honestly never thought I would of had such a horrible experience. I just wanted to spend my recent winnings of 17k in peace. I was well know and respected by staff members but after this experience I'm never going to return to horseshoe casino.

The gentleman who checked us in was very friendly and helpful. The entire stay went downhill from there. The amenities lists AC however there is NOT AC and in the room. Our room was 78 degrees. We had to keep the windows open just to achieve 72. Plugged one curling iron in and the breaker blew in the bathroom. No lights or power. Re-set the outlet and finally got power. Had to curl hair in by the bed. Coffee maker did not work. When we went to the front desk in the morning to discuss the AC, power & coffee pot; she acted like she could care less. We did have a new coffee pot when we returned at the end of the day. We drove 6 hours and were tired when we arrived. A "valet" approached us and offered to park our car for $10 in valet for our entire stay. So we agreed. Only to find out the next morning, "valet" is complimentary. How can you have these con-artist working at your facility? Not once did we receive maid service. When we would return after being gone all day, our towels (that were hanging up) were taken and a pile of clean towels on the counter. Every day we got less and less towels. They would remove 2 wash clothes, 3 towels and one hand towel. They gave us 0 wash clothes, 2 bath towels and 5 hand towels. I prefer you don't take our towels that are hanging up if you are going to short us daily! Not once were we ever greeted or acknowledge when leaving or returning from the hotel. Very rude staff. There are many other choices to stay at....choose them!

The gentleman who checked us in was very friendly and helpful. The entire stay went downhill from there. The amenities lists AC however there is NOT AC and in the room. Our room was 78 degrees. We had to keep the windows open just to achieve 72. Plugged one curling iron in and the breaker blew in the bathroom. No lights or power. Re-set the outlet and finally got power. Had to curl hair in by the bed. Coffee maker did not work. When we went to the front desk in the morning to discuss the AC, power & coffee pot; she acted like she could care less. We did have a new coffee pot when we returned at the end of the day. We drove 6 hours and were tired when we arrived. A "valet" approached us and offered to park our car for $10 in valet for our entire stay. So we agreed. Only to find out the next morning, "valet" is complimentary. How can you have these con-artist working at your facility? Not once did we receive maid service. When we would return after being gone all day, our towels (that were hanging up) were taken and a pile of clean towels on the counter. Every day we got less and less towels. They would remove 2 wash clothes, 3 towels and one hand towel. They gave us 0 wash clothes, 2 bath towels and 5 hand towels. I prefer you don't take our towels that are hanging up if you are going to short us daily! Not once were we ever greeted or acknowledge when leaving or returning from the hotel. Very rude staff. There are many other choices to stay at....choose them!

Dirty room dirty towels broken sink and toilet seat broken panels in the elevator cracked tile shower door that you had to step over the toilet to get out of no complementary breakfast nice casino and sketchy parking ramp all i can say is WOW!!!

Dirty room dirty towels broken sink and toilet seat broken panels in the elevator cracked tile shower door that you had to step over the toilet to get out of no complementary breakfast nice casino and sketchy parking ramp all i can say is WOW!!!

Easy check-in, great prices, and clean rooms.

Easy check-in, great prices, and clean rooms.

The room was nice. I am housekeeping manager and there was hair on the toilet as well as the floor next to the toilet. Stain on the pillow case and on the mattress pad

The room was nice. I am housekeeping manager and there was hair on the toilet as well as the floor next to the toilet. Stain on the pillow case and on the mattress pad

I did not book with them. And I have tried telling them that and they won’t refund me. They were suppose to cancel this and never did. Now they won’t let me submit this review.

I did not book with them. And I have tried telling them that and they won’t refund me. They were suppose to cancel this and never did. Now they won’t let me submit this review.

Last minute local-type reservation for one night. Decided to stay on account of another decent review. The room did not disappoint.

Last minute local-type reservation for one night. Decided to stay on account of another decent review. The room did not disappoint.

Room noises from elevator all night long. No room service the next day. Had to call in for towels. No refills. Broken ice maker on floor. Comfortable beds. Nice room

Room noises from elevator all night long. No room service the next day. Had to call in for towels. No refills. Broken ice maker on floor. Comfortable beds. Nice room

Great hotel!

poker room closed hard to breathe but really nice town

big room, we upgraded for a small price, comfortable bed, easy free parking

big room, we upgraded for a small price, comfortable bed, easy free parking

It was an okay place. Smells like smoke. But overall fine for the price

It was an okay place. Smells like smoke. But overall fine for the price

Only complaint is that the internet was terrible. We could not get connected and the few times we did connect it only lasted a minute.

There wasn’t much dining options within the hotel itself, but if you walked or drove to other properties the options were great especially across the street. They have a note that they will do housekeeping daily, but they don’t. Had to call for fresh towels and then our last night they came and asked if we wanted service.

Upon arrival we were given a room that was so stale smelling from smoke , that we could hardly breath. So we went back to the desk and asked for a “ non-smoking “ room. The next room was nice, but the a/c did not work. Maintenance was notified , but never showed up. Luckily it was in the 50’s at night, so we opened the window. The parking garage was not lite very well , and ice machine on our floor was out of order, as well as very rusted. It didn’t look like it was in working order for quite some time. We were there for 3 days and 2 nights, and we had no room service , nor did we even see any cleaning staff or their carts in the hallways. The desk staff was great to work with , but that is as far as it got. Not sure where the pics or the the info on the Horseshoe website came from !! But we were disappointed at best, with our experience.

Upon arrival we were given a room that was so stale smelling from smoke , that we could hardly breath. So we went back to the desk and asked for a “ non-smoking “ room. The next room was nice, but the a/c did not work. Maintenance was notified , but never showed up. Luckily it was in the 50’s at night, so we opened the window. The parking garage was not lite very well , and ice machine on our floor was out of order, as well as very rusted. It didn’t look like it was in working order for quite some time. We were there for 3 days and 2 nights, and we had no room service , nor did we even see any cleaning staff or their carts in the hallways. The desk staff was great to work with , but that is as far as it got. Not sure where the pics or the the info on the Horseshoe website came from !! But we were disappointed at best, with our experience.

Everything

Nice hotel clean and friendly staff

Nice hotel clean and friendly staff

Limited places to eat and cafe didn't open till 11 am. Desk staff seems shorthanded and not very friendly or helpful like they are annoyed at people checking into their hotel…gee sorry to bother y’all, maybe next time I’ll stay across the street.