Hilton Garden Inn Jacksonville Downtown Southbank
3.9
Good(593 Reviews)Hotel in Jacksonville, FL
3-Star Hotel
Reasons to book
Great for petsBring all your friends and family, even the furry ones
Includes essentialsPool, Pets allowed, Kitchen or Kitchenette and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Located in San Marco, this hotel is 2 miles from Jacksonville city centre. It features an outdoor pool with hot tub and rooms with free Wi-Fi.
Amenities
Pool
Air conditioner
Pets allowed
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Family friendly
Map of Jacksonville, FL
Available Rooms
1 King • 355 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
2 Queen • 516 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
1 King • 355 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
2 Queen • 548 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
1 Queen • 1 Queen • 516 ft²
Sleeps 6
+
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
3.9
Good(593 Reviews)100% verified reviews
3.9
Nothing in particular
The late night party on Homewood suites’ pool deck. Seems like it should close at 9 for the benefit of all adjacent guests.
3.9
Good location and clean
Pool under renovation and breakfast not included. Previous stays in other hiltons breakfast was included and pool available
3.9
Location was good and parking was convenient.
Loud drilling sounds and jack hammering above our heads.
3.9
Latoya was great!
Location not the greatest.
3.9
I honestly wanted to make this hotel my home, but we had to check out at some point. We enjoyed our stat from beginning to end. The staff are clean, well dressed and professional. The breakfast was delicious and filling. The concessions were a bit pricey, but we did get a free bottle of water upon our arrival. The pool was being cleaned everyday and the hotel smelled clean and was well kept. The view was beautiful, except there were a couple of dumpsters under our window. But being on the 3rd floor as long as you don't look down, then it is not a sight for sore eyes. The room had a microwave, a decent size fridge and a Keurig coffee maker. Tea and coffee came with the room, but bring sugar. Lots of television channels to watch, so enjoy your stay.
Zero complaints
3.9
The breakfast, the friendly staff (Mrs Rose & Victoria) the guest are amazing, the facility is clean and the amenities are great. Wifi exceptional. Great for families. I have a teen, pre-teen and a preschooler.
Everything is perfect
3.9
Pool was pretty, front desk staff friendly, good restaurants nearby.
Hotel is dark, dreary, worn carpets and only 1 elevator worked. The room itself…worn, beat up furnishings, dusty surfaces and window coverings, dirty bathroom, dirty shower floors and fixtures, worn carpet. And this was the “presidential suite.” Terribly disappointed. Parking garage is $20 a night, homeless people hang out around it, very scary!
3.9
seemed like the average free breakfast most hotels include but charging extra instead
Breakfast could have been all inclusive
3.9
Good location, decently cleaned.
Staff were a little short and curt when fulfilling requests.
3.9
Lobby
Broken elevator, cold breakfast, pay to park.
3.9
Nothing
*Staff was not hospitable and did aspire to be helpful
*We had ask many times about an early check-in for at least 1 of our 4 rooms without much success
* 1 elevator was down
3.9
Clean and friendly
Everything was outstanding.
None.
3.9
Location
Unmainteined
3.9
Very clean
N/a
3.9
I really enjoyed myself
Everything was good
3.9
Staff is always friendly. Location.
Hotel needs a facelift. Rooms are dated.
3.9
Everything
Food was expensive
3.9
Nice pool, room was clean
Had to pay extra for breakfast.
Location wasn't good.
3.9
The staff
I couldn't stay longer
3.9
They charged $200 more than I was quoted.
3.9
Location was good
Parking off site, hidden parking fees
3.9
everything was good
n/a
3.9
I liked that it was clean. the staff was very friendly and helpful. Anything I needed I had.
The hot tub was broken but that was beyond their control.
3.9
Parking was not convenient and card did not work to get in and out. Staff member had to come out and scan
3.9
property is nice but my stay was horrible
No running hot water
thermostat would not move past 69 degrees extremely cold and couldn’t shower because the water doesn’t get hot
3.9
Staff, food, and drinks
The elevator is very noisy. I had my room moved because it sounded like it was coming through the wall.
3.9
While a varied menu each day would have been nice, each day's food was fresh and adequate. Highly Recommend their pasta for dinner, add the chicken, it's worth it! The staff is wonderful! They were pleasant and helpful, greeted everyone as they came and went. Dealt with difficult customers with tact and grace. They are really good people!
Room could use a refresh, like paint and flooring. A little more attention could be paid to vacuuming around and under furniture.
3.9
The underlying appearance was good but the cleanliness was not.
We had no hot water. Staff said it was because our room was not near the water heater.
3.9
Location was great (visiting family at the hospital).
We were charged for parking upon checkout even though we made a point of telling the clerk we had no car at check in. This was resolved at checkout but was a pain to deal with.
Breakfast was confusing. Walking through the lobby it looked like the coffee was free but there were no signs letting you know what was what.
The pantry at the front desk could have used more options. Some quick oatmeal or ramen noodle cups that just need hot water would be nice.
3.9
Connection to the skyway rail system
No hot water.
3.9
I loved the entire experience at the hotel. Me and my husband was celebrating our birthday and decided to take a slight road trip. The hotel was very clean. Staff was warm and knowledgeable. We didn't know where to eat at or have fun but the attendant offered suggestions and have us a guide to near by entertainment. I was very pleased
If i had to mention a flaw it would be there was only one working elevator it had been it of order one night before I came.
FAQs
How much does this hotel cost compared to others in Jacksonville?
The average price for a rental in Jacksonville is $318 per night. This rental is $170 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hilton Garden Inn Jacksonville Downtown Southbank. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hilton Garden Inn Jacksonville Downtown Southbank. Enjoy the water!
Is Hilton Garden Inn Jacksonville Downtown Southbank pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Hilton Garden Inn Jacksonville Downtown Southbank?
We found 13 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen or kitchenette, and internet / wifi.
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