SpringHill Suites Louisville Downtown
4.1
Excellent(567 Reviews)Hotel in Louisville, KY
3-Star Hotel
Reasons to book
Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more
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About this hotel
This hotel is positioned one block from the Kentucky International Convention Center. It offers an indoor pool and free Wi-Fi. A continental breakfast is served every morning.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
TV
Wheelchair accessible
Gym or Fitness Center
Family friendly
Map of Louisville, KY
Available Rooms
King Suite with Sofa Bed
1 Sofa • 1 King • 452 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Queen Suite with Two Queen Beds and Sofa Bed
1 Sofa • 538 ft²
Sleeps 6
+
You'll be directed to Booking.com for availability & pricing
Executive King Suite
1 King • 473 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Queen Suite with Two Queen Beds
1 Sofa • 538 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Queen Suite with Sofa Bed - Hearing Accessible
1 Sofa • 538 ft²
Sleeps 6
+
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
4.1
Excellent(567 Reviews)100% verified reviews
4.1
Breakfast
Na
4.1
The last who checked me in had the best customer service I’ve ever had. The breakfast was great. The rooms were awesome. Checking in and out was fast and easy
The deposit is a bit extreme
4.1
Clean with friendly staff
Liked it all esp the water/ coffee in lobby 24/7
4.1
The location was prefect and the staff was wonderful very helpful with any questions asked felt safe during stay room was clean and had plenty of space
I don’t have anything bad to say
4.1
The room was clean.
My phone was lost there and instead of them looking in lost in found they told me to go to some website. After I had just left there a hour after check out and realize I left my phone on a bed. They told me they found phones but not the one I was describing
4.1
Clean & downtown
Not many elevators had to wait
4.1
Lage
The front office ! Not friendly!
4.1
kind and helpful staff
there was no restaurant on site
the hotel was unprepared to handle the capacity of visitors-ie no extra blankets and pillows were available
the room was not set up for the number of guests listed on our reservation (ie no sheets for pullout bed, not enough towels)
the beds were uncomfortable
the guests on our hall were rowdy and security had to be called after 1:00am
4.1
The location was convenient and easy to access.
We stayed for three nights. Housekeeping did not come in our room during our stay. We were given 2 towels the first night, then had to continue to ask for clean towels. The phone in the room did not work, so I had to go down to the front desk to ask for said towels. I was disappointed that housekeeping didn’t come to the room daily to remove trash, refresh towels & make the bed.
4.1
I loved how spacious the rooms were
The security guard was kinda weird.
4.1
Breakfast was fantastic! Loved the oatmeal bar!
Room was spacious and comfortable.
Our room had a very dirty wall by the door that grossed me out.
4.1
Breakfast was good. Rooms were neat and tidy.
4.1
Proximity to downdown
The "free" breakfast was pretty bland
4.1
Super easy access from highway. Just off the exit and easy to check in and park
4.1
Location was good
Parking was minimal. The garage was closed for 2 days of out visit
The pool was freezing and there were no towels. We needed to wait for someone to let us in the pool (10 minutes). Has Covid restrictions for pool
4.1
The staff at the front desk was very helpful and accommodating. With the exception of of the older gentleman the morning of check out. He requested that and attempted to charge me for the stay although it was a prepaid stay.
The room smelled like dogs had been in the room and I was given a double queen room and the comforter had with appeared to be body fluids on both the sheets and comforter.
4.1
Good location
Breakfast was average
Have no dislikes
4.1
The staff was friendly and efficient. The room was large and clean. Perfect location for our needs. We were in walking distance of a lot of activities and great restaurants.
The bathroom situation was a little strange. There was a toilet and small sink in one room and then a tub and vanity sink in the other room. It was kind of confusing and disorienting. I’m not sure why they just didn’t put a door between the two areas instead of a wall that you had to walk around to get into the other area.
4.1
Good location
Staff just enters your room without knocking even when you have so not disturb sign up.
4.1
La tranquilidad, comodidad, y su personal del restaurante fue lo más atento que me toco
..
4.1
Spotted Bed bugs, sheets did not seem to be clean
4.1
N/A
N/A
4.1
No hot water for shower
4.1
Service
4.1
Very clean nice and friendly workers
4.1
Location
Rooms & halls were dirty
4.1
The convenience of being close to everything. The management staff was amazing
Housekeeping left previous guests stuff in closet. We only had one face towel for a room with 2 people.
4.1
Breakfast was amazing! Front desk over on the Farfield Inn side was very nice and the staff over there were very helpful and friendly...not so much on the other side (SpringHill)
My room only had 2 washcloths. No towels at all, and the phone in the room would not work to call housekeeping or the front desk, so I had to go downstairs to ask for some towels.
4.1
This hotel looks like it has been recently remodeled. The front desk receptionist on Sunday was much nicer than on Saturday.
Parking is an additional $19 a day. This hotel needs a deep clean. The carpets were super dirty on the sixth floor. Limited options for breakfast and things ran out quickly and were not replaced....oatmeal, yogurt, etc. This hotel is connected to the Fairmont next to it and they share amenities. The Fairmont was significantly cleaner. The shower in our room did not look very clean.
4.1
Good location. Room was comfortable and spacious
Garage to parking didn’t work, even after asking the staff and resetting card twice. Sheets and blankets were not enough for 6 people. No sheets , pillows or blankets were given for sofa bed, when I asked for linens for sofa bed only two plain sheets were given. Hotel was visible dirty, smelly and hot. By 8 am there was barely any food for breakfast, again tables, carpet dirty with food all over the place. Kitchen buffet area was also a mess and dirty.
4.1
We had a late night check in because I reserved our room online. When we arrived, even with my confirmation email, I was told that we didn’t have a room that slept 5 people which is what I reserved and had the confirmation in front of the clerk. He rudely told me he KNEW they didn’t have any of those rooms available at the time I reserved it online. When he looked again, 20 minutes later, low and behold, the room was there all along. We had two small children who were completely exhausted and we wanted to get to bed, but the run around of checking in and trying to get us a room took almost 30-40 minutes. Once finally walking to our room, we could hear other guests screaming at each other from out in the hallway. After about two hours, this is now 3:30 am, there was what sounded to be a gunshot in the hotel and the alarm rang for us to all be evacuated. Our children were terrified. We honestly didn’t feel safe there at all, so we grabbed all of our belongings and left. It was a complete disaster and disappointment from start to finish. Will never consider staying there again.
4.1
Nothing really... breakfast was okay.
No one was at the desk most of the time. We had no linens for the pull out sofa. We paid for parking but there were not any spaces open so we had to parking in the 20-minute parking. Housekeeping was no help because none of them spoke english.
4.1
Breakfast
No queen bed,
No maid cleaned
Chair in room was dirty left over food
Stain looked like blood on carpet
Shower floor was dirty
Gave me dirty wash cloths
A black T-shirt was in our trash when we walked in room
FAQs
How much does this hotel cost compared to others in Louisville?
The average price for a rental in Louisville is $238 per night. This rental is $101 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at SpringHill Suites Louisville Downtown. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at SpringHill Suites Louisville Downtown. Enjoy the water!
Is SpringHill Suites Louisville Downtown pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at SpringHill Suites Louisville Downtown?
We found 10 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.
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