Diplomat Hotel by AG Hotels Group

7.1

Outstanding(1,426 Reviews)

Hotel in Kazakhstan

4-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Well priced for this locationProperty prices in this area are generally higher

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

About this hotel

Located in the centre of Astana City, Diplomat Hotel by AG Hotels Group features a spa centre with a gym, a swimming pool and a sauna. Free WiFi is provided. Astana International Airport is only a 10-minute drive away.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Fireplace

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Kazakhstan

Available Rooms

1 Queen • 344 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

2 Single • 365 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

1 Sofa • 1 King • 1205 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

1 King • 1054 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

1 King • 624 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

££££

Diplomat Hotel by AG Hotels Group

££££

7.1

Outstanding(1,426 Reviews)

Hotel in Kazakhstan

4-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Well priced for this locationProperty prices in this area are generally higher

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

About this hotel

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Fireplace

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Kazakhstan

Available Rooms

1 Queen • 344 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

2 Single • 365 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

1 Sofa • 1 King • 1205 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

1 King • 1054 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

1 King • 624 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Reviews

7.1

Outstanding(1,426 Reviews)

100% verified reviews

8.0

Nov 2024

Price, location and services

Location…good for the price

10.0

Nov 2024

Все отлично

Сервис и готовность помочь сотрудников

7.0

Oct 2024

Хорошее соотношение цены и качества

Хорошее местоположение, отзывчивый персонал

Нужен ремонт, особенно помещения, где организованы завтраки, номерной фонд тоже уставший

9.0

Aug 2024

понравилось, планируем в дальнейшем в отеле останавливаться

Завтрак отличный, удобно организован по времени

7.0

Aug 2024

Schöner Ausblick und coole Lage

Freundliches Personal. Spa Bereich ist was schönes. Aber die Sauberkeit lässt viel zu wünschen übrig. Das hotel hat ein großes Potential. Sieht schön aus, perfekte Lage und die Zimmer sind groß und komfortabel. Nur der Serrvicegedanke soll noch weiter entwickelt werden.

Im Bad und auf dem Boden lagen schwarze haare von einer Vorbewohnerin des Zimmers. Wir haben wegen früher Abflug ein Lunchpaket bestellt, weil die frühstückzeiten zu spät für uns waren. Das war das schlimmste Essen , was man als Snack bekommen konnte. Trockenes Brot und faules Gemüse. Kein Getränk (ein o-saft Päckchen könnte man schon dazugeben). Fruchtjoghurt war gut gemeint, aber es gab kein Einweg-Besteck. Von so einem schönen hotel haben wir besseren Service erwartet.

7.0

Jan 2024

Отель с отличным расположением но немного уставший

Отель очень удачно расположен в самом центре города на левом берегу. Рядом в пешей доступности множество государственных учреждений, торговых центров, кафе, ресторанов и конечно же туристических мест, например, тот же Байтерек. Персонал приветливый, разрешили ранее заселение. Цена за номер со скидкой Booking очень приятная, учитывая район и класс отеля (хотя он уже немного опустился, о чем ниже) может поэтому цена и такая.. Завтрак довольно разнообразный, сытный. В номере есть все необходимые туалетные принадлежности, полотенца, халат.

Забронировал отель по старой памяти, так как размещал гостей в нем кажется 2016 или 2017 году. При заезде в этот раз, был немного разочарован. С тех пор отель значительно ухудшился. На этаже (5 этаж) в коридоре присутствует запах канализации. В номере, местами потертая, поцарапанная мебель, ковролин в дырках в месте где стоят стол и стулья, в ванной на местах оторванных различных крючков и прочего, просто зияющие на кафеле крепления и дырки. В номере было довольно холодно, но терпимо, хоть и стоял электрический обогреватель. Рядом с кроватью нет свободных розеток, если надо подключить на зарядку гаджет, то приходится отключать сзади тумбочки ночник и подключаться туда. Учитывая цену в 26000 тенге, то что только ночевал и расположение, все указанные минусы можно пережить. Но если с останавливаться с семьей и дороже, то лучше выбрать другое место. В целом лучше бы хозяева отеля вернули былой уровень и тогда останавливался бы с удовольствием даже по более дорогой цене.

8.0

Jul 2023

Very frendly staff

Excellent location

Old furniture and communication

5.0

Jul 2023

Passable

Old, dusty, smelly

1.0

Jun 2023

Bad

Location

8.0

Feb 2023

Very good

I like location and Hotel reception was very good.

The room was cold

5.0

Nov 2022

Only good location, everything else is bad

Great location

No one speaks English in the concierge, had to active my room card twice a day, and every day! The internet is very weak, no central AC is working, and in such a very cold weather, this is a big issue!

7.0

Sep 2022

Good

Location 👍 Staffs 👍

Air conditioning 👎

10.0

Sep 2022

Perfect stay

Perfect place to spend a couple of days in the center of the city. Breakfast was very good. Furniture is new. Good city view form the room. There are several good places to eat near the hotel.

6.0

Aug 2022

Pleasant

I used to stay here a lot before the pandemic, I guess the hotel suffered the causes of the lock down so badly. Facility got old, service is still nice, but seems a bit lack of good management. I hope they will get through hard times and rebuild their reputation.

7.0

Aug 2022

Good

Furniture and furnish are old and worn.

7.0

Jul 2022

Good location but slightly outdated hotel which needs some renovation

good location

Hotel didn’t accept credit card as way for payment citing technical problems, so I had to withdraw and pay in cash. pretty inconvenient

5.0

Jul 2022

Passable

Location near embessies and business centres that I needed.

Not good Wi-Fi, not enough outlets to charge gadgets, kettle didn't work, bathtub cover was missed.

2.0

Jun 2022

Very poor

The rooms are spacious and clean; location is central if you need to work with government or scientific institutions located nearby; good access to restaurants.

At the time of check-in (noon) there was no water available. Few hours later there was no electricity, no WiFi, the bar and the restaurant in the hotel did not work and no clarification was provided even upon a request. This situation lasted till noon of the next day. Thus, no coffee, tea, scrambled eggs, nothing warm was available for breakfast. My plan to work during the day of my arrival on my computer and prepare the next day working meetings and presentations failed completely. The receptionists offered to charge my computer overnight - this was a very kind offer in that situation. However, I received no response to my questions whether I can expect any compensation for that inconveniences. I expected to be offered a full coverage of at least those extra costs which I paid above the services, which have been ordered and already paid with the booking, like the mobile internet which I had to pay on my own to stay connected with the client, a warm breakfast/coffee which I luckily found in a coffee shop nearby, etc. I received no response, no apologies, no offer. What is more: you cannot open a window in your room – the latches are broken and rusted.

1.0

Jun 2022

Bad

Location

Poor quality of the room, first day no water, second day no power

8.0

Jun 2022

Very good

Room Was nice

There was no light The breakfast was not good The breakfast place was hot

10.0

Apr 2022

Exceptional

location

telephone doesn’t work

1.0

Apr 2022

the worst hotel I have ever been, without any doubts and emotions

Location was fine for the purpose of stay

Holes in the carpet, stinky bathroom, windows are locked and dirty, noisy ventilation, staff is not responsive and frankly saying lacks communication within their team. Breakfast is quite poor. Room 606

FAQs

How much does this hotel cost compared to others in Kazakhstan?

The average price for a rental in Kazakhstan is £31 per night. This rental is £6 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Diplomat Hotel by AG Hotels Group. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Diplomat Hotel by AG Hotels Group. Enjoy the water!

Is Diplomat Hotel by AG Hotels Group pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Diplomat Hotel by AG Hotels Group?

We found 14 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and fireplace.

Explore similar vacation rentals in Kazakhstan

Explore all rentals in Kazakhstan

8.6

Outstanding(3,007 Reviews)

Garden Park Inn

Hotel

in Almaty

4-star

1 full bed

Pool · Kitchen or Kitchenette · Air conditioner

Looking for a Hotel in Kazakhstan, this Hotel for £27 per night for your business stay, family stay, couples stay, getaway vacation, on your next trip.

££££

Diplomat Hotel by AG Hotels Group

Hotel in Kazakhstan

Reasons to book

About this hotel

Amenities

Map of Kazakhstan

Available Rooms

Diplomat Hotel by AG Hotels Group

Hotel in Kazakhstan

Reasons to book

About this hotel

Amenities

Map of Kazakhstan

Available Rooms

Reviews

FAQs

How much does this hotel cost compared to others in Kazakhstan?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Diplomat Hotel by AG Hotels Group pet friendly?

What amenities are available at Diplomat Hotel by AG Hotels Group?

Explore similar vacation rentals in Kazakhstan

Kazakhstan travel inspiration