Sofitel Marrakech Palais Imperial & Spa

Outdoor pool, pool umbrellas, sun loungers

Deluxe Room, 2 Twin Beds, Balcony (Garden Side) | Premium bedding, down comforters, pillowtop beds, minibar

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 King Bed, Balcony, Pool View (Prestige Agdal or Atlas view) | Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed (Contemporary) | Premium bedding, down comforters, pillowtop beds, minibar

8.2 / 10.0

Excellent(611 Ratings)

Hotel in Marrakesh

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Top-tier experienceOne of the higher cost properties in the area

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

About this hotel

Art Deco Marrakech hotel in Hivernage with 5 restaurants
Along with 5 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Other amenities include a nightclub, a health club, and a bar/lounge.
Housekeeping is available on request.
Sofitel Marrakech Palais Imperial & Spa offers 157 accommodations with DVD players and minibars. Rooms open to balconies. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Garden

Map of Marrakesh

Nearby attractions

Les Terres D'amanar

35.5 mi

Yves Saint Laurent Museum

Available Rooms

Deluxe Room, 1 King Bed, Balcony, View (Contemporary)

1 King • 355 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Classic Room, 1 King Bed, Balcony (Contemporary)

1 King • 356 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Suite, 1 King Bed, Balcony, Pool View (Prestige Agdal or Atlas view)

1 King • 463 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Junior Suite, 1 King Bed, View (Contemporary)

1 King • 463 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Junior Suite, 1 King Bed, Terrace (Contemporary )

1 King • 463 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

££££

Sofitel Marrakech Palais Imperial & Spa

££££

8.2 / 10.0

Excellent(611 Ratings)

Hotel in Marrakesh

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Top-tier experienceOne of the higher cost properties in the area

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

About this hotel

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Garden

Map of Marrakesh

Nearby attractions

Les Terres D'amanar

35.5 mi

Yves Saint Laurent Museum

Available Rooms

Deluxe Room, 1 King Bed, Balcony, View (Contemporary)

1 King • 355 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Classic Room, 1 King Bed, Balcony (Contemporary)

1 King • 356 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Suite, 1 King Bed, Balcony, Pool View (Prestige Agdal or Atlas view)

1 King • 463 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Junior Suite, 1 King Bed, View (Contemporary)

1 King • 463 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Junior Suite, 1 King Bed, Terrace (Contemporary )

1 King • 463 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Ratings and reviews

8.2 / 10.0

Excellent(611 Ratings)

5.0 / 10.0

Dec 2024

Everything was lovely....except....both mornings that I was there, there was a knocking sound at 6:30 am which woke me, which sounded like someone was already doing works in the rooms above me. I complained the second morning. The location is very convenient, everyone was very friendly, and the service was excellent.

4.0 / 10.0

Dec 2024

Staff at the hotel are way laid back, no rush in getting things solved especially when you need to get things done.

5.0 / 10.0

Nov 2024

This property was absolutely dreamy. The best service, incredible breakfast, lovely dinner and music. The pools are gorgeous and located in a peaceful area of the city close to so many restaurants.

3.0 / 10.0

Oct 2024

The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.

1.0 / 10.0

Sep 2024

The dining experience was poor. We waited over an hour for low-quality meals, with a bottle of water costing 100 MAD instead of 7 MAD outside, feeling exploitative. The airport transfer was quoted at 500 MAD for a short ride, while a third-party service charged only 100 MAD. At checkout, I was wrongly billed 172 MAD for minibar items, leading to an awkward confrontation. Staff behavior was also problematic. Soukaina, the reception manager, was rude and dismissive, even laughing at me publicly. Additionally, my outside water was confiscated, which felt exploitative, especially in 90-degree heat. The hotel itself was not up to five-star standards, appearing worn and poorly maintained. Overall, my stay was marred by rude service, exploitative pricing, and a lack of care. I cannot recommend Sofitel Marrakech and urge potential guests to consider other options.

10.0 / 10.0

Sep 2024

They took such good care of us great beds and pool. I slept so well. Spa is wonderful and well priced. Gift shop is great walking distance to a few malls and such. Carriage ride close by. We definitely felt safe and cared for.

10.0 / 10.0

Sep 2024

Beautiful clean property, close to all major monuments, friendly professional staff. Will definitely go back.

10.0 / 10.0

Sep 2024

Love the staff and everything was stellar will be back. Spa is heaven sent

6.0 / 10.0

Sep 2024

While we loved our stay in Marrakech, the Sofitel brand here was not up to par. The housekeeping and wait staff are very kind and service-oriented. I won’t go into the details, but I believe that upkeep needs to become first priority in order to keep the Sofitel brand to standard. The appearance and lobby feel Sofitel, the inside is Best Western.

10.0 / 10.0

Sep 2024

Excellent stay

6.0 / 10.0

Aug 2024

I had to wait till 5:30pm to check in as my room was not ready. Garden view rooms were next to a nightclub and was always woken up in the middle of night by fighting and noisy revellers. Not much of of a quite weekend trip.

10.0 / 10.0

Aug 2024

Lovely location and wonderful staff in all departments.

10.0 / 10.0

Aug 2024

Friendly staff

2.0 / 10.0

Aug 2024

The check in was very slow and unorganised, I had to go through three persons, after an hour of wait, I asked for the manager and this is when I was able to check in.

10.0 / 10.0

Aug 2024

excellent experience

2.0 / 10.0

Jun 2024

Horrible experience. Staff stole money at the spa out of my bath robe. The reception and the manager on duty were extremely rude and disrespectful

10.0 / 10.0

Jun 2024

Enjoyed our time

10.0 / 10.0

Apr 2024

Very nice and clean friendly staff it has everything you need to enjoy your holiday close to main old city and shopping areas and restaurants and clubs amazing views. I love it

10.0 / 10.0

Apr 2024

Nicely located at a quiet neighbourhood and still possible to walk to the city centre. Personnel was very helpful and friendly and the breakfast quite good quality and choice.

8.0 / 10.0

Mar 2024

The property is very nice, the recepcionist were not so nice to welcome us, I asked for a luxury room with 2 beds, never change us for one bed, the bedroom did not have coffe machine, I asked every day for it, never have it, and we have the last room of the building, 7 min walk to the restaurant for breakfast

8.0 / 10.0

Mar 2024

Stunning building and is high end luxury in the lobbies and stunning grounds, but room was very basic compared to the expected standards. Staff super friendly, respectful and helpful. Bed was so great and comfortable. Just felt for the price and expected 5 star experience it fell short of the mark for me.

10.0 / 10.0

Mar 2024

Come twice a year here, the hotel makes you feel at home !

10.0 / 10.0

Mar 2024

Outstanding! Although the property is impeccable, the staff of the Sofitel is what makes this hotel a wonderful and memorable stay. Hachim at the concierge desk took care to answer all of our queries in detail (and we had many!); Nouredine at the main restaurant remembered our orders and provided top notch service. We will definitely return in the near future.

10.0 / 10.0

Feb 2024

Fantastic hotel near the Old Town of Marrakech. The rooms were huge and well laid out. The staff were friendly and courteous, and the gardens were a delighted. A beautiful hotel.

1.0 / 10.0

Jan 2024

Sofitel should be ashamed to have their name on this business. The service needs a full turnover or major training, at the very least. It is a very noisy hotel, including them doing industrial carpet cleaning at 1:30 am. We had to move rooms 3 times and never got a decent night’s sleep. If you have a choice, go elsewhere. You will thank me for it.

3.0 / 10.0

Oct 2023

Overall, the service was good. However, the rooms were overpriced for an outdated style, very small, and poorly lit. The room quality was not up to par; we actually considered leaving after checking into the hotel.

10.0 / 10.0

Aug 2023

Was great all around. There was a mix-up with one item on our final bill. It was sorted within moments after i flagged it. Always check your final bill.

10.0 / 10.0

Aug 2023

The best hotel we’ve ever stayed at. Extremely clean, the food is excellent and the staff is amazing. We’ll be going back in the futur

1.0 / 10.0

Jun 2023

I have going to Sofitel since 8 years and I could not believe the terrible experience with had me and my son. It used to be a Lovely hotel with great service but I must admit that the level of service has changed a lot! This is definitely not a 5 star level of service! I booked a Junior Suite 6 weeks in advance and specifically requested a beautiful view on the garden and Swimming pool so I can check my son. Instead we had a junior suite very dark, I felt in a cave with view on a concrete roof of the parking. I mediately requested another room. We arrived at 5.30 pm after a long plane journey and my son was looking forward to jump in the pool. Instead it took 2 hours and half to check in o finally placed us in a decent room they charged us 1,500 Dirham extra per night! We were there to relax on holiday but instead we had the laundry service knocking at our door and stepped in directly inside our room without our permission at 8am! And to make sure we were not going back to relax then they called at 8.15 am to explain why they entered our room without permission! This happened also in the evening when I showered before getting ready for dinner and I heard voices in my room. It was the room service checking from inside my room if I needed something ! And just to wrapped up the quality of service: I made sure our luggage and taxi from the hotel (which is 3 times the price of a normal taxi so you would expect high service.) were ready exactly at 4.45 pm to take us to the air

10.0 / 10.0

May 2023

Hotel was nice & good location

8.0 / 10.0

Apr 2023

The property is quite nice… the arrival is beautiful and after a long trip it was nice to finally arrive home for the next 10 days! The hotel staff is welcoming and hotel smells great all setting a great start to the vacation! The room is pleasantly appointed although it is getting a little dated and will need some refreshing soon! However everything is clean although the rug appears to have a stains it is still ok. We also took the option of including the breakfast buffet with the room! I this trip I booked two rooms … the first few mornings are great with a well organized breakfast room allowing to have breakfast outside on the lanai covered from the hot sun… the breakfast buffet is well set up .. as this room is expressly made for this with orderly breakfast stations and something for every taste! The service is great and very attentive! This unfortunately does not last for our entire stay as the breakfast room is made unavailable to guests as a large group is coming in and headed to the hotel and will now be exclusively using this location! Breakfast for guests is moved to a second level which is clearly not prepared for the breakfast crowd.. interior room is somewhat limited and outside patio is not equipped with only 4 or 6 sun umbrellas leaving most people simply sitting in the direct sun for breakfast… although the staff are trying to make this work the buffet is oddly set up, things are not tidy and tables dirty! Not to the standard of this hotel chain!

4.0 / 10.0

Mar 2023

Hotel was very nice. Adil greated us at the front desk and was very welcoming, went over the top to make us feel welcome. Only down side was the strange rule of no outside food or drinks - including milk for our 1 year old.

6.0 / 10.0

Mar 2023

The hotel is in a great location the rooms were spacious and comfortable. There is a good selection at the breakfast buffet the pool and gardens are delightful and the food at the poolside restaurant was excellent. Unfortunately the hotel is let down by the reception staff. I had requested rooms with a view which meant a high floor prior to arrival .We were given ground floor rooms on arrival and had to move the following day. Reception staff did not deal with the request or any request well.Their attitude was haughty and unhelpful.

4.0 / 10.0

Feb 2023

The hotel was ok but the front desk staff and check in process was horrible. I wouldn’t stay there because of the guest services

10.0 / 10.0

Dec 2022

The property and services were excellent. I will recommend to family and friends!

8.0 / 10.0

Nov 2022

Property was expansive with a beautiful garden. Room was clean and had all the essential products for guest. Staff were polite and helpful, but customer service was slow.

10.0 / 10.0

Jun 2022

One of the nicest hotels in Marrakech. Very classy. Beautiful decor and amenities. No complaints.

4.0 / 10.0

Oct 2021

Beautiful entrance and decor. Perfum shop by reception gave it a really pleasant scent and our suite was spacious. Staff by the front gate were amazing, helpful and really friendly.

4.0 / 10.0

Sep 2021

Great Hotel, Fantastic people everywhere from the welcoming valet to Reception and lobby to room services, and breakfast restaurant employees…. Magnificent and warm, extremely helpful a true 5* hotel. Room are beautifully appointed renovated and very well decorated. The service is efficient and very warm. I will be back shortly.

5.0 / 10.0

Sep 2021

Fantastic! The whole experience and staff was amazing. Thank you Bachkan,Rachida, Ilan,Farah,Hichan,Siad,Ibrahim,Waleed and Zakahria. Sure we will be coming back soon.

FAQs

How much does this hotel cost compared to others in Marrakesh?

The average price for a rental in Marrakesh is £63 per night. This rental is £161 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Sofitel Marrakech Palais Imperial & Spa. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Sofitel Marrakech Palais Imperial & Spa. Enjoy the water!

Is Sofitel Marrakech Palais Imperial & Spa pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Sofitel Marrakech Palais Imperial & Spa?

We found 10 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.

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Sofitel Marrakech Palais Imperial & Spa

Hotel in Marrakesh

Reasons to book

About this hotel

Amenities

Map of Marrakesh

Nearby attractions

Available Rooms

Deluxe Room, 1 King Bed, Balcony, View (Contemporary)

Classic Room, 1 King Bed, Balcony (Contemporary)

Suite, 1 King Bed, Balcony, Pool View (Prestige Agdal or Atlas view)

Junior Suite, 1 King Bed, View (Contemporary)

Junior Suite, 1 King Bed, Terrace (Contemporary )

Sofitel Marrakech Palais Imperial & Spa

Hotel in Marrakesh

Reasons to book

About this hotel

Amenities

Map of Marrakesh

Nearby attractions

Available Rooms

Deluxe Room, 1 King Bed, Balcony, View (Contemporary)

Classic Room, 1 King Bed, Balcony (Contemporary)

Suite, 1 King Bed, Balcony, Pool View (Prestige Agdal or Atlas view)

Junior Suite, 1 King Bed, View (Contemporary)

Junior Suite, 1 King Bed, Terrace (Contemporary )

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Marrakesh?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Sofitel Marrakech Palais Imperial & Spa pet friendly?

What amenities are available at Sofitel Marrakech Palais Imperial & Spa?

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