Hotel Kavia

3.8 / 5.0

Good(2,371 Ratings)

Hotel in Cancun

4-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Includes essentialsPool, Air conditioner, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Ideally set in Cancún, Hotel Kavia features air-conditioned rooms with free WiFi, free private parking and room service. Featuring a restaurant, the property also has an outdoor swimming pool and a terrace.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Balcony or Patio

Wheelchair accessible

Family friendly

Map of Cancun

Nearby attractions

Selvatica - The Adventure Tribe

41.1 mi

La Gran Rueda Cancún

8.6 mi

Available Rooms

Twin Room

2 Double • 279 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Standard King Room

1 King • 376 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Superior Queen Room with Two Queen Beds

2 King • 430 ft²

Sleeps 6

You'll be directed to Booking.com for availability & pricing

££££

Hotel Kavia

££££

3.8 / 5.0

Good(2,371 Ratings)

Hotel in Cancun

4-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Includes essentialsPool, Air conditioner, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Balcony or Patio

Wheelchair accessible

Family friendly

Map of Cancun

Nearby attractions

Selvatica - The Adventure Tribe

41.1 mi

La Gran Rueda Cancún

8.6 mi

Available Rooms

Twin Room

2 Double • 279 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Standard King Room

1 King • 376 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Superior Queen Room with Two Queen Beds

2 King • 430 ft²

Sleeps 6

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

3.8 / 5.0

Good(2,371 Ratings)

100% verified reviews

0.5 / 5.0

Nov 2024

Pésimo en ofrecer soluciones No me facturaron

Instalación

No me dieron factura Apesar que lo solicite desde la reserva en booking Trato muy malo no ofrecen solución

3.5 / 5.0

May 2024

Buena estancia para nuestra ruta por Mexico

Buena ubicación en el centro de Cancún, al lado del Parque de las Palapas y de estación de autobús. Parking gratuito para los clientes.

Se escucha mucho ruido de la calle, las ventanas deberían modificarse y tener las habitaciones insonorizadas. La ducha tenía poca presión.

5.0 / 5.0

May 2024

Excelente cómoda

La ubicación es muy buena está a dos cuadras del ado, las habitaciones son tal y como se muestran, son muy limpias, el internet es bueno , el costo es calidad /precio , el restaurante tiene desayunos accesibles a buen costo y las dos albercas son limpias, el personal amable

En temporada alta el precio se eleva bastante y no es recomendable salir de noche tan tarde

4.5 / 5.0

May 2024

Bien, pero les falta ser inclusivos

Bien ubicado, limpio, bonito

No hay una habitación adaptada para personas en silla de ruedas 🥹

5.0 / 5.0

Apr 2024

It was a great place to stay.

Close to the centro stores, restaurants and the community

4.0 / 5.0

Mar 2024

Me gustó mucho el hotel cómodo limpio el restaurante, buena comida y muy buena ubicación, me volvería a hospedar

La ubicación

3.0 / 5.0

Feb 2024

Bien pour une nuit

L'emplacement et top pas loin de la station de bus des bar et restaurant. Les partie commune de l hôtel sont relativement propre. Le lit était confortable. La chambre est spacieuse.

Chambre avec une unique fenêtre sur la coursive en face de l ascenseur et de la piscine donc très bruyante. Les ports usb de la chambre ne marchaient pas le téléphone non plus j ai du bataillé avec le personnel pour avoir un adaptateur. Plus tard dans la soirée une personne a essayé de rentré dans ma chambre la réception avait donné ma chambre à une autre personne aussi....

3.5 / 5.0

Feb 2024

Agradable

Cumple con las comodidades, super buena ubicación. Cerca de todo lo necesario

Que la vista era a la calle y no se podia abrir la cortina .

4.5 / 5.0

Feb 2024

Valió la pena aún con cambio de administración

Que siempre está acordé precio e instancias

Que ya no te dejan tomar nada en la piscina

3.5 / 5.0

Feb 2024

Pésimo

Nada me gustó

Todo, no dejaban artículos de limpieza uno tenia que estar pidiendo diario, nos dijeron que si encontraban alguna mancha en los blancos la teníamos que pagar. Se fue la luz en todo el hotel y no nos dieron una explicación coherente.

3.0 / 5.0

Feb 2024

No me gusta Cancún.

La respuesta rápida que da el personal sobre una petición

No me duche con agua caliente ningún día. Que no pudiera tomar una cerveza en ninguna instalación del hotel.

5.0 / 5.0

Feb 2024

Lo recomiendo y volvería a alojarme ahí con ustedes

La atención del personal y el desayuno!!

En el baño había mucha humedad y salía un olor muy fuerte

3.0 / 5.0

Feb 2024

Un lugar simple

Un lugar sencillo para pasar la noche, cerca de parque las palapas los chiques en la recepción muy amables

La caja fuerte no funcionaba, tampoco el detector de humo

3.5 / 5.0

Feb 2024

Sucia

Ubicación

Las camas tenían sábanas manchadas y las almohadas cabello lo cual indicaba falta de limpieza

2.0 / 5.0

Feb 2024

Décevant

L’emplacement de l’établissement est bien

Puanteur ambiante dans la chambre, nombreux cheveux retrouvé dans le lit et sur les oreillers, propreté en générale vraiment à revoir (trace de semelle de basket sur le sol), lit 2 places minuscules (je fais 1m58 et mes pieds dépassaient du lit). Bref n’y passez pas + qu’une nuit.

2.5 / 5.0

Feb 2024

Plenty of nicer hotels for the same price.

Open and airy hotel. Close to the ADO station.

Room smelled of mold. Dogs barking in rooms echoed all night through the building

0.5 / 5.0

Jan 2024

Do not book.

Girl on reception was nice.

Overbooked - no room available when we arrived after long flight. Then they suddenly found one & it was lime the staff quarters. Would not recommend.

4.5 / 5.0

Jan 2024

Bien

La ubicación

Todo bien

1.5 / 5.0

Jan 2024

Muito caro para o que se pagou e principalmente para um hotel de 4 estrelas ⭐️

Quarto com cheiro forte a humidade Casa de banho cheirava a canalização Um dos quartos ma limpo Quartos com alguns desgastes

3.5 / 5.0

Jan 2024

A Nice hotel in downtown Cancun with pool facilities and standard rooms.

I really liked the pool areas and the location in downtown. Close to ADO central bus station and supermarkets.

The rooms were not clean. Hair, dirt and stuff was still there after housekeeping, and they took our bathmat and handtowel during our stay. Besides that, everything was fine! :)

2.5 / 5.0

Jan 2024

Auf der Durchreise kann man hier gut für ein oder zwei Nächte bleiben.

Die Lage ist ein großer Pluspunkt. Netter „Hausmeister“ und Zimmermädchen. Der Rest vom Personal (Rezeption) wirkte eher gelangweilt und war mehr mit den Handys als mit den Gästen beschäftigt.

Das Zimmer hatte nur ein Fenster welches direkt auf den Flur ging. Also gab es kein Tageslicht ohne dass andere Gäste vor dem Bett standen. Warmes Wasser war auch Fehlanzeige.

2.5 / 5.0

Jan 2024

Senior management must create a culture that is conducive and welcoming to guests.

Room was ok, could not eat breakfast because your most rude staff could not even entertained me paying in US dollar for breakfast

I was a senior manager in a huge international corporation. If I had shown to my company client's (large international oil companies) even a tiny fraction of arrogance and insulting behavior like your young boys at the reception desk, I would have been fired instantaneously. One of two young boys at the reception in the morning was worse than the other who refused to give any contact details including his refusal for me to give feed back to the hotel manager. I also stayed 3 previous nights in Kavia Hotel at Playa del Carmen, next to night clubs on 5th avenue. The lady at the reception desk in the morning was nice but the lady at night was rude, of course not like in Cancun Kavia on 26/27 Dec. It appears that customer service and extending curtesy is not on Kavia's culture. Please note customers first care for courtesy and being welcomed and then condition of the facility.

2.5 / 5.0

Jan 2024

Cómo último recurso

A 5 minutos caminando de la central de autobuses ADO.

Un edificio adaptado a hotel que dista de ser turístico. Sólo aguante una noche, un decir, por qué en la madrugada hay una manada de perros que ladran; más el escándalo que se oye cuándo llegan otros huéspedes. Y si reclamas en recepción, tres que me atendieron Sólo sirven para poner cara de no te endendí y no me importa lo que me dices.

5.0 / 5.0

Jan 2024

ambiente seguro , comodo y práctico

hacían la limpieza diario , muy honrados , tiene mini frigobar la habitación , agua caliente todo el día en la regadera , ambiente seguro

el wifi no era muy estable en el día

1.0 / 5.0

Jan 2024

4 star hotel this most certainly is not

Very little to like, I suppose the location but with the cost of the colectivos and buses in Cancun location is not really a big factor.

WiFi not working in room. It's 2024 and this so called 4 star hotel did not have WiFi in the room. My room was beside the reception on the ground floor, literally around the corner with no noise barrier (at the very least a door or something should be there to dampen/muffle the noise). I see other comments mentioning the outside noise but that was background noise for me as the biggest noise issue was the constant noise from the reception. You could hear every conversation, baggage being rolled across the floor, etc.....ear plugs are a must. The only window was looking at an internal corridor wall, the toilet cistern was constantly running and multiple other minor issues with the hotel. I paid over 600 euros (about 670 dollars) for 5 nights in this hotel and if I could I would have taken my money after the first night and ran. Shocking that this is labelled as a 4 star hotel. Even when I was checking in there was a guest complaining about something which was a red flag already. The when I saw no wifi and went to reception to inquire about it another guest was complaining about something....another flag. Staff member was sucking on a lollipop when checking me in...I kid you not. There was one female member of staff who tried but the others were unprofessional, rude and unsympathetic. Would never stay again and it is baffling the rating this has on booking.com

2.0 / 5.0

Jan 2024

Would not recommend.

The location was okay.

It was not that clean and very tiny, not a good window in the room and smelly.

2.5 / 5.0

Jan 2024

Not recommended

The location was good.

We got the room without the window (the window was on the inside of bulding facing reception and elevator it needed to be covered and couldn’t be opened as there were no point as it was inside of the bulding. Impossible to stay there longer than 1 night.

3.5 / 5.0

Jan 2024

Bien para una noche si va uno de paso.

La ubicación es buena, hay restaurantes y tiendas, ademas la estación de autobuses está a unos metros.

El ruido en la madrugada de jóvenes que salen de fiesta. Fue imposible dormir! Tampoco me gustó que booking le envió una reservación errónea al hotel y para tratar de resolverlo tuvimos que enviar muchos mensajes a través de la plataforma, al mismo boking (que nunca respondió), así como llamadas telefónicas al hotel que tampoco respondían sino hasta un día antes de nuestra llegada. Finalmente se resolvió pero nos costó muchísimo trabajo y estrés. ¡Un punto malo para booking!

4.0 / 5.0

Jan 2024

very afforadable and convenient.

location was great. walking distance to ADO station. the bus to zona hotelera passes right in front. the palacio municipal is walking distance too and they have danzon you can watch every sunday evening. another very important thing for me was that it is smoke free. Im very sensitive to odors. I was skeptical about it, but they dont play. No smoking. and I loved that

I think the wall could use a coat of paint. and bathroom is a bit small. but it worked for us since i spent most of the day out.

2.5 / 5.0

Jan 2024

Pésima

Hotel muy viejo con instalaciones muy dañadas y mobiliario decadente Las camas con colchones viejos y vencidos Las almohadas muy duras

Nada definitivamente necesitan prestar atención a los detallas básicos de hostelería

5.0 / 5.0

Jan 2024

Hotel w centrum - dobry standard

Fajny hotel w centrum Cancun. Uroczy basen i Pomocny personel.

0.5 / 5.0

Jan 2024

REPUNIANT

J' ai rien aimer du tout , payez un peu plus et vous êtes tranquille.

HOTEL A FUIIIIIIRRRRRR , fuite d eau dans notre chambre les valise on pris l eau dans la journee il ne voulais pas nous changer de chambre , les receptionniste ce foutent de ta geule clairement quand vous allez les voir , les toilette salle de bain pue l humiditer les porte vieillisante , meme pour 1 nuit ny allez pas je vous deconseille clairement cette hotel pas de seche cheveux dans les chambres au niveau du chek Out il y a personne on a fahit rater notre vol , vraiment L HOTEL KAVIA je vous conseiller de fermer votre hotel c est mieux clairement . INFOS IMPORTANTE DANS TOUS LE MEXIQUE N OUBLIEZ PAS DE FAIRE VOTRE CHEK OUT A L HEURE OUI OUI A L HEURE SINON AU BOUT DE 10 MINUTES C EST FACTURER 1 NUIT SUPPLEMENTAIRE C EST VRAIMENT DES MALADE .

3.5 / 5.0

Nov 2023

It was ok it’s not too far from everything

It’s very quiet

There’s no restaurant only breakfast

4.0 / 5.0

Nov 2023

Bonito

Su ubicación, accesible y bonito

Que no lo limpiaban a diario y no nos cambiaban las sábanas todos los días

3.5 / 5.0

Sep 2023

Linda locacion.

La gente en la recepcion fue muy amable con nosotras, siempre diciendo buenos dias y preguntando si necesitabamos algo mas. Muy buena la ubicacion, centrico apenas para hacer todas las compras en los Shopping Centers y en WalMart.

El ultimo dia el agua dejo de llegar adecuadamente al bano. Las almohadas estaban DEMASIADO DURAS.

2.5 / 5.0

Jul 2023

Overnight Cancun Missing my Bus

Location convenience

AC was not adequate for room and no fans to support.Room was hot.Towels need changing as those in there were old and worn out

3.5 / 5.0

Jul 2023

Value for money around 2min walk to the plaza square (Great late night churros haha)

Good location, right around the corner from the plaza square. Value for money.

FAQs

How much does this hotel cost compared to others in Cancun?

The average price for a rental in Cancun is £98 per night. This rental is £71 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Hotel Kavia. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Hotel Kavia. Enjoy the water!

Is Hotel Kavia pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Hotel Kavia?

We found 8 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and balcony or patio.

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Hotel Kavia

Hotel in Cancun

Reasons to book

About this hotel

Amenities

Map of Cancun

Nearby attractions

Available Rooms

Twin Room

Standard King Room

Superior Queen Room with Two Queen Beds

Hotel Kavia

Hotel in Cancun

Reasons to book

About this hotel

Amenities

Map of Cancun

Nearby attractions

Available Rooms

Twin Room

Standard King Room

Superior Queen Room with Two Queen Beds

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Cancun?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Hotel Kavia pet friendly?

What amenities are available at Hotel Kavia?

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