The Parkgate Hotel

Deluxe Junior Suite | In-room safe, desk, laptop workspace, free WiFi

Superior Suite | In-room safe, desk, laptop workspace, free WiFi

Superior Suite | Bathroom | Hair dryer, towels

Luxury Suite | In-room safe, desk, laptop workspace, free WiFi

9.2

Outstanding(1,578 Reviews)

Hotel in Cardiff

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Includes essentialsAir conditioner, Internet / Wifi, TV and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Eco-certified Cardiff hotel in Cardiff City Centre with a full-service spa
A full-service spa, a restaurant, and a fitness center are available at this hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe, and massage/treatment rooms.
Change of towels is available on request.
The Parkgate Hotel offers 169 air-conditioned accommodations with safes and hair dryers. LED televisions are featured in guestrooms.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Amenities

Air conditioner

Internet / Wifi

Laundry

Hot tub or spa

Gym or Fitness Center

Map of Cardiff

Nearby attractions

National Museum Cardiff

0.8 mi

Available Rooms

Double Room

1 Double • 226 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Standard Double or Twin Room

1 King • 269 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Deluxe Double or Twin Room

1 King • 301 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Deluxe Junior Suite

1 King • 1 Sofa • 388 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Superior Suite

1 King • 1 Sofa • 592 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

RRRR

The Parkgate Hotel

RRRR

9.2

Outstanding(1,578 Reviews)

Hotel in Cardiff

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Includes essentialsAir conditioner, Internet / Wifi, TV and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Recreational amenities at the hotel include a fitness center.

Amenities

Air conditioner

Internet / Wifi

Laundry

Hot tub or spa

Gym or Fitness Center

Map of Cardiff

Nearby attractions

National Museum Cardiff

0.8 mi

Available Rooms

Double Room

1 Double • 226 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Standard Double or Twin Room

1 King • 269 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Deluxe Double or Twin Room

1 King • 301 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Deluxe Junior Suite

1 King • 1 Sofa • 388 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Superior Suite

1 King • 1 Sofa • 592 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Reviews

9.2

Outstanding(1,578 Reviews)

3.0

Dec 2024

Food and service in restaurant was good - main bar is cold and soulless Room service options are very poor - I settled for cold soggy chips and awful garlic mushrooms (inedible) - the cost to use the pool is absolutely outrageous - will be going back to the park plaza from now on, so much better

5.0

Dec 2024

The Parkgate is my home away from home. Unfortunately, due to the recent storm, we couldn't return home safely. So this was a last-minute emergency stay. Ryan was in front of the house, and as always, he was friendly and caring, and despite it being a very busy weekend, he was able to meet our needs. The day/night wasn't like our usual relaxed stays, but we still enjoyed being in a safe, warm, calm friendly, and beautiful hotel. Thank you and we will see you soon I'm sure.

5.0

Dec 2024

Unique, exclusive and lovely for rugby fans

4.0

Nov 2024

Fantastic location, room, spa and staff. If the hotel breakfast quality, variety and coffee could be improved it would be perfect.

5.0

Nov 2024

Ours was only a one night stay so i didnt have to catch my usual train home. Exceptional stay and are goibg to stay again. Could not fault nothing. The xmas lunch was on tbe pricey side but as a one iff was a treat. I should have mentioned to waitress that lunch although very tasty was lukewarm. No complaints from me otherwise

3.0

Nov 2024

My rating overall is based purely on my experience as a disabled person using a mobility aid. The doors in corridors etc do not open both ways, doors opened towards me and I needed to use both doors. I was frequently stuck not being able to get through the door. I need to wait for other guests to come out if the lift to help. The staff are exceptionally good. Customer service is excellent. I still feel a charge for the pool on a high priced room is a bit tight. On my visit which was Sunday to Monday I was told there was no room at the pool. Which is not that good. Our booking was to use these facilities. It is a very well run hotel.

5.0

Nov 2024

It was absolutely marvellous! The housekeeping ladies were so lovely and helpful, which really made our stay extra special. Definitely worth the 4-hour journey!

5.0

Nov 2024

Another wonderful evening at the Parkgate Hotel (even though it was not all for fun) We had an arranged early check-in from Richard, which was a huge blessing and very much appreciated as it was a busy weekend. We had a small plumbing issue in our room, but the staff worked quickly (as always) to have someone come look at the issue, and they were able to resolve the problem without any interruption. The rooms are always beautiful, clean and very comfortable. The Sorting Room and Bar are always a treat, and the staff work tirelessly to bring you a delicious and comfortable experience. Our children are always welcome with open arms, and they are made to feel just as special and comfortable. Simply cannot ask for anything more. I look forward to returning this coming week for my birthday and another weekend for an all girls Wicked adventure, because you can't ask for a better to celebrate life. Thank you, Parkgate

5.0

Nov 2024

A one night stay, lovely clean hotel, excellent breakfast. Bed very comfortable, room and bathroom spotless, good shower, staff friendly and helpful. Also great central location, really great hotel.

5.0

Nov 2024

A very clean hotel in a fantastic location. On arrival we were booked in by a helpful and friendly concierge, nothing was too much trouble. Breakfast staff were polite and very helpful. We will definitely be returning.

4.0

Nov 2024

Amazing staff, hotel tried its best and was beautiful overall. How ever I was shocked by the price of a glass of wine! Ridiculous! I am a local of the sister hotel and we get discount being local… but I think local and STAYING should have discount. Loved the room, view etc….. it was only the next day I saw the room wasn’t as perfect as I first thought….. there was a medium stain on the carpet…. I informed the hotel as I think think they would be appalled

4.0

Nov 2024

This hotel is in a perfect place to watch a game at the Principality stadium, even though there's no carpark! Carpark is opposite the hotel but price is extortionate! Only wish the gotel could provide discount for parking.

5.0

Nov 2024

The best

5.0

Nov 2024

We had a wonderful stay at the Parkgate. The interior decor and presentation is sumptuous and stylish. But there’s substance also with the hotel offering warm, friendly and attentive service. Special mention to Chloe for being a fabulous host and particularly attentive which tops off the professionalism of the team.

5.0

Nov 2024

Love to stay at the park gate it’s very central in town. It’s a beautiful hotel. Staff are amazing and the breakfast is to die for , There this so much to choose from. It’s a real pleasant place to stay and will be booking again very soon.

5.0

Nov 2024

Wicked staff, lovely hotel.

4.0

Nov 2024

My only complaint is about the breakfast. They now have self serve coffee machines which provide awful tasting coffee. Lots of guests cueing! I used to love the strong pot of coffee served to you by the staff. I had to ask for a pot as the machine coffee was so awful. Lack of nice bread. Hard fried eggs and anaemic looking mushrooms and no crispy bacon. Will not book breakfast with my stay again.

5.0

Nov 2024

Exceptional stay from start to finish.

5.0

Nov 2024

We had a great one night stay, he room was lovely and had a great view of the principality stadium. The spa is a must if you visit. Thanks parkgate

3.0

Oct 2024

The delightful staff appear to have to upsell at every opportunity as how else do you get people into a premium (luxury? not quite) hotel with no parking, limited access, on an unfashionable back street with 'city views' car parks, or the back of another building, or the side of a rugby stadium. The room rate is reasonable for a premium hotel but you DO NOT get access to the facilities and you'll be asked to pay for anything that is not the bed in your room. And the app that they almost force you to download is incompetent at best (lots of 404 errors) and misleading statements like each guest gets 45 minutes access to the pool (you don't – that's £30 each. So... another £60 on your room for a dip. Yep, it's that kinda place). Lovely helpful staff in a hotel that wants to be luxury but is doomed to offload rooms at a lower price as it is in the wrong place and will upsell every single. Although, the black out curtains were awesome – the sleep was good.

5.0

Oct 2024

Excellent hotel and staff

5.0

Oct 2024

I arrive and was greeted immediately, no more than 5 minutes and i got my keys, the room had a view to the stadium, it was quiet, well spacious, clean and have a kettle and a range if teas and coffee. It was perfect

5.0

Oct 2024

What more can I say! They surpassed our expectations, and we had a beautiful and warm welcome. After having shared a personal story and meeting with the General Manager Damien, our love for the Parkgate has just grown. Richard (Guest Services) has checked us in on many occasions, and he is such a lovely man, always helpful and caring. We had a lovely few hours in the bar, enjoying a few drinks, and a great selection of non alcoholic drinks, which I really appreciate. Live music was lovely, although we didn't hear much of it due to the loud wedding party, but it was fine (besides who doesn't love a wedding). I always forget to take note of the housekeeping staff, but the rooms are cleaned to a verg high standard. They do a wonderful job and really pay attention to details. Thank you all

5.0

Oct 2024

A wonderful stay. Hotel rightly deserves the be ‘hotel of the year, Wales’

3.0

Oct 2024

It was a very lovely clean hotel, the place has a very lovely atmosphere and is a great location

5.0

Sep 2024

It's always a pleasure staying at the Parkgate Hotel. We only had 1 hiccup and that's Room Service wasn't available on the app Thursday and Saturday night, the app said "location not taking orders at this time". This wasn't the fault of the hotel itself just an IT error. The rooms are beautiful, clean and comfortable. The staff are simply amazing and always do their best to help you if need be. We had an upgrade to the Tower Suite on Thursday night which was simply stunning!! We have been working our way around the hotel, in different rooms and suites...the Tower Suite did NOT fail to impress. We will be back this weekend for our weekly date night.

5.0

Sep 2024

Great hotel in a perfect and convenient location. Good facilities. Nice and clean. Lovely food. The staff are friendly and very helpful. Would happily stay again.

5.0

Sep 2024

We loved our stay at The Parkgate. The hotel is well located, comfortable, stylish, breakfast was delicious with lots of local produce, the staff could not be more helpful. Highly recommend!

1.0

Sep 2024

All fine apart from access and lack of parking. Had to come by car and informed by desk that nearest parking was a ten minute walk away at station. Warned that closer NCP car park not safe and not recommend. Suspect will receive a ticket as inadvertently drove to front door. Council really should help hotel to sort this out.

5.0

Sep 2024

Extremely comfortable

5.0

Sep 2024

Great hotel and service .. Always a pleasure with central location on top.

5.0

Sep 2024

The hotel and room were incredible! Staff was friendly and accommodating. Only surprise was learning the thermal spa was closed for the week, which I was not aware of when I booked (and was a consideration for booking). Nevertheless, a wonderful experience!

5.0

Sep 2024

Lovely hotel with a great breakfast

1.0

Sep 2024

I turned up and there was no room to stay in. I had to go to the indigo across the town centre. I was told I would be contacted to apologise / review. I have still heard nothing. Shocking service!!

10.0

Sep 2024

Nice hotel in the heart of Cardiff.

1.0

Sep 2024

Hotel room fine and reception staff gave me slightly earlier check in. Bar staff and security were absolutely appalling! We had a wedding party with everyone having a booked room for 1, 2 or 3 nights stay. Security told us we were not allowed to use the hotel bar and wanted us to leave, they caused stress and upset to the bride and groom and other members of family. After 1+ hour of being told we had to leave and being spoken to like dirt with no explanation as to why, after speaking to hotel manager we were allowed to stay all the while getting hostile attitude from security at the hotel. Would never stay here again based on this experience.

5.0

Sep 2024

Walking distance from train station central to everything

2.0

Sep 2024

Incorrect/incomplete info prior to booking. Poor customer service. Cold food at breakfast both mornings ! Wouldn’t stay there again, there are better choices and at a cheaper price!

6.0

Sep 2024

To charge guests to use the pool facilities £40 each leaves a sour taste - and the breakfast was patchy

10.0

Sep 2024

Beautiful property and welcom staff

FAQs

How much does this hotel cost compared to others in Cardiff?

The average price for a rental in Cardiff is R 2,157 per night. This rental is R 405 above the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at The Parkgate Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is The Parkgate Hotel pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at The Parkgate Hotel?

We found 6 amenities for this rental. This includes air conditioner, internet / wifi, laundry, hot tub or spa, and tv.

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Outstanding(6,754 Reviews)

Mercure Cardiff Holland House Hotel & Spa

The Parkgate Hotel

Hotel in Cardiff

Reasons to book

About this hotel

Amenities

Map of Cardiff

Nearby attractions

Available Rooms

Double Room

Standard Double or Twin Room

Deluxe Double or Twin Room

Deluxe Junior Suite

Superior Suite

The Parkgate Hotel

Hotel in Cardiff

Reasons to book

About this hotel

Amenities

Map of Cardiff

Nearby attractions

Available Rooms

Double Room

Standard Double or Twin Room

Deluxe Double or Twin Room

Deluxe Junior Suite

Superior Suite

Reviews

FAQs

How much does this hotel cost compared to others in Cardiff?

Is parking included with this hotel?

Is there a pool at this hotel?

Is The Parkgate Hotel pet friendly?

What amenities are available at The Parkgate Hotel?

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