Sheraton Surabaya Hotel & Towers

8.6 / 10.0

Excellent(271 Ratings)

Hotel in Surabaya

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Free cancellationFull refund if you change your mind

Well priced for this locationProperty prices in this area are generally higher

About this hotel

Situated in the city centre, the eco-friendly accommodation Sheraton Surabaya Hotel & Towers offers elegant and spacious air-conditioned rooms. This property boasts an outdoor pool, 4 dining choices and free Wi-Fi throughout.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Map of Surabaya

Nearby attractions

Siola Surabaya Museum

0.5 mi

Available Rooms

Deluxe King Room - Newly Renovated

1 King • 387 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Deluxe Twin Room - Newly Renovated

2 Single • 387 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Premium Deluxe Twin Room

1 King • 387 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Club King Room

1 King • 387 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Club Twin Room

2 Single • 387 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

RRRR

Sheraton Surabaya Hotel & Towers

RRRR

8.6 / 10.0

Excellent(271 Ratings)

Hotel in Surabaya

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Free cancellationFull refund if you change your mind

Well priced for this locationProperty prices in this area are generally higher

About this hotel

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Map of Surabaya

Nearby attractions

Siola Surabaya Museum

0.5 mi

Available Rooms

Deluxe King Room - Newly Renovated

1 King • 387 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Deluxe Twin Room - Newly Renovated

2 Single • 387 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Premium Deluxe Twin Room

1 King • 387 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Club King Room

1 King • 387 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Club Twin Room

2 Single • 387 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

8.6 / 10.0

Excellent(271 Ratings)

100% verified reviews

5.0 / 10.0

Oct 2024

Leider nicht wie beim ersten Mal

kavi Bar hat den Aufenthalt gerettet. Sehr freundlich und tolle live Musik. top

Leider war das Apartment sehr alt und ich sollte in ein Renoviertes Zimmer aufbuchen das sehr viel kleiner war und auch noch mehr kosten soll . Das alternative Zimmer war genau so klein und voll verraucht. Obwohl ich von meriott die membership Nummer habe war das ganze keine Hilfe. Wir haben zum Schluss das gebucht nicht Renovierte Apartment genommen das allerdings schon sehr alt war . Für mich ist das keine 5 Sterne weder für die problem lösung noch wie es gehandhabt wurde . nächstes Mal doch zu den beiden grossen Konkurrenten.

9.0 / 10.0

Oct 2024

Comfortable stay in a friendly and well located hotel

Friendly and helpful staff

A little noisy

10.0 / 10.0

Aug 2024

Very well stayed.

Brand value

Nothing

10.0 / 10.0

Jun 2024

Hotel and mall perfect for stay

Everything nice, staff very friendly

A bit far from airport

8.0 / 10.0

Apr 2024

For many years I have stayed at the Sheraton Surabaya and it is has always been very good.

Location great, staff so friendly and helpfull

It was fantastic

10.0 / 10.0

Apr 2024

excellent service

excellent service. echt sheraton waardig. personeels van sheraton is de beste . vriendelijk ,snelle en adequaat. herhaling vatbaar. de plek is ideaal,lig midden van tunjungan plaza 6.

niks op te merken.

8.0 / 10.0

Feb 2024

Great stay at the Sheraton.

The location is central and connected to the mall. Lots of shopping and restaurants at your fingertips. The staff were helpful and friendly.

I had an older room but was given the option to upgrade to a newly renovated room for a higher price upon check in. I would recommend to upgrade to other travelers.

9.0 / 10.0

Jan 2024

مكان مناسب للتسوق في اكبر مول في سورابايا

الافطار غني ومتنوع مع ملاحظة عدم وجود اطباق عربية قرب الفندق من اكبر مول في سورابايا ـ تقريباً ١٠ خطوات من بوابة الفندق الى بوابة المول ٤ مصاعد سريعة للنزلاء عاملين ودودين

عدم وجود شطاف في دورة المياه وجود بعض الضوضاء بسبب اعمال صيانة وتجديد في الفندق المبالغة في اسعار الخدمات مثل غسيل الملابس حيث طلبنا الخدمة فتم افادتنا بتكلفة تتجاوز ما يعادل ٣٠٠ ريال سعودي بينما استطعنا غسيل ملابسنا في مغسلة خارجية بجوار الفندق بمبلغ لا يتجاوز ١٢ ريال فقط

4.0 / 10.0

Jan 2024

チェックイン待つ時間約２０以上、臨機応変できず。

立地条件です。

清潔

4.0 / 10.0

Dec 2023

Not happy

Nothing

Staff knowledge atvreceptionist

8.0 / 10.0

Nov 2023

Menyenangkan.

suka sama menu sarapannya yg bervariasi dan semua enak. Staff Sheraton juga sangat ramah dan benar2 gerak cepat saat dihubungi.

Kesalahan teknik terkait bunyi mendengung di sekitar kamar mandi yg sangat ribut apalagi jam 03.30 saat orang lagi tertidur lelap. tapi bunyi mengganggu ini hanya sebentar skitar 2 menit saja, sy hubungi pihak hotel dan tidak lama teknisi mereka datang sesat setelah bunyi mendengung tersebut hilang dengan sendirinya.

9.0 / 10.0

Nov 2023

良かった。

朝食がおいしかった。スタッフの対応が丁寧だった。

10.0 / 10.0

Sep 2023

Exceptional

It was very nice and the staff was very polite

As soon as you go outside it is in a bad part of town and is very dirty with many people looking to scam foreign guests but that is the case all over Surabaya

9.0 / 10.0

Sep 2023

Good located hotel with good facility and nice breakfast!

De location en de facilities of the hotel. The staffs are friendly and helpful and the breakfast was LOVELY! Free high-tea and free-flow drinks after check in are a big plus at Sheraton👌

The pool-water is too cold even in the afternoon.

10.0 / 10.0

Sep 2023

Excellent

The staff hospitality are so good

Everything

10.0 / 10.0

Aug 2023

Amazing rooms and service that has drastically improved since my last visit!

Had an excellent stay at this property. Staff were so pleasant that interactions were memorable. Room was fantastic. Breakfast quality and facilities were great. All in all the hotel is amazing value for money.

Nothing at all. Everything was excellent and I will be back.

9.0 / 10.0

Jul 2023

Great room and very friendly staff.

Most of the time we stayed in Sheraton when we come to Surabaya as the location is adjacent to the mall, make it easy to have rendezvous with friends.

8.0 / 10.0

Jul 2023

meet the expectation

minor defect in the room, such as wall paint peel off, and stain on the floors ( carpet & Tile)

4.0 / 10.0

Jul 2023

Did not Meet My Expectation

Location is at the city's center

The room I stayed was old. There was a crack on the bathtub. It was obviously seen that the patch work on the bathtub had been done before, poorly executed. The bathtub was still leaking and the surface where the patchwork done was rough and so obvious. There was a note on my room that they were doing refurbished at the hotel and asked for guests' understanding if the works might impact to inconvenience during our stay. During my check in process, the staff told me that with the price I choose I got old room and offered me to move to the new room with additional (40%) price. The price for my old room was already 5* hotel price actually, I don't think it was cheaper than usual. When I asked how would the old room look like at my price, she said overall facilities would be the same but the vibes and tile design would be old, same as the tile at the lobby area. I said if it was only vibes and design looked old, I didn't mind staying at this old room. However, after seeing the bathtub, I was so disappointed. I also had to put extra effort when locking the room door. In my opinion, the room at which I stayed should be closed for guest until it is refurbished. I had stayed at the Sheraton hotel chain in other cities before, but never been this disappointed. The room I had in HCMC had old vibe as well but it was well maintained. Way much much better than in Surabaya.

9.0 / 10.0

Jun 2023

We love the location, the club lounge and the staff are super friendly

The breakfast has a lot of variety and the staff are very friendly and always smiling.

It would be nice if there was a desk in the room as I had some work to do on my laptop

7.0 / 10.0

Jun 2023

Good

Clean, good service all around

Not sure why the Room doesn’t have working desk and I had to request for it. Also there were not enough sockets as well.

10.0 / 10.0

Jun 2023

Perfect stay

Most welcoming and friendly staff, really they were the highlight. Hotel is lovely. Great breakfast. Comfy bed. Strong AC (maybe too strong I had to turn it off!). I'll definitely stay again next business trip to SBY

AC in room was very cold. I prefer 25 degrees and I couldn't get the setting to let the room go above 20 (even if I set it at 27). And it reset to a low setting every time I turned it off.

9.0 / 10.0

May 2023

Superb

Location, breakfast, all the employees, bedroom, pretty much everything, especially the employees

Nothing

10.0 / 10.0

May 2023

everything was good and all my family members are very happy

The room is very nice and the staff all very friendly

maybe can improve the lounge, it’s a bit too simple and not much choices

9.0 / 10.0

May 2023

Overcharged Early charged

Location, breakfast, bedroom, staffs all was good

Hotel charged me too early while i am still staying in hotel and more than it should be, 3 days after checked out I stll don't see the refund in my account

10.0 / 10.0

May 2023

Excellent holiday 😀

We love all minute of our stay.Thank you a lot for high service quality. Excellent staff they remember our name from beginning. Highly recommended...

Nope

10.0 / 10.0

May 2023

Amazing amazing amazing

We love everything ❤️

6.0 / 10.0

May 2023

Pleasant

The breakfast buffet has many variation. And juice stand has many kinds.

Bathroom amenity are shortly. I want you to keep plenty of soap in reserve.

FAQs

How much does this hotel cost compared to others in Surabaya?

The average price for a rental in Surabaya is R 719 per night. This rental is R 322 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Sheraton Surabaya Hotel & Towers. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Sheraton Surabaya Hotel & Towers. Enjoy the water!

Is Sheraton Surabaya Hotel & Towers pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Sheraton Surabaya Hotel & Towers?

We found 14 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.

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9.1 / 10.0

Outstanding(450 Ratings)

JW Marriott Hotel Surabaya

Hotel

in Surabaya

5star

1 king bed

Garden · Pool · Kitchen or Kitchenette

The best choice in Surabaya for Hotel, for R 378 per night for your (business stay, family stay, couples stay, getaway vacation, etc.)

RRRR

Sheraton Surabaya Hotel & Towers

Hotel in Surabaya

Reasons to book

About this hotel

Amenities

Map of Surabaya

Nearby attractions

Available Rooms

Deluxe King Room - Newly Renovated

Deluxe Twin Room - Newly Renovated

Premium Deluxe Twin Room

Club King Room

Club Twin Room

Sheraton Surabaya Hotel & Towers

Hotel in Surabaya

Reasons to book

About this hotel

Amenities

Map of Surabaya

Nearby attractions

Available Rooms

Deluxe King Room - Newly Renovated

Deluxe Twin Room - Newly Renovated

Premium Deluxe Twin Room

Club King Room

Club Twin Room

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Surabaya?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Sheraton Surabaya Hotel & Towers pet friendly?

What amenities are available at Sheraton Surabaya Hotel & Towers?

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