SureStay Hotel by Best Western Santa Cruz

TV and multimedia, Photo of the whole room

3.4

Average(498 Reviews)

Hotel in Santa Cruz, CA

Reasons to book

Free cancellationFull refund if you change your mind

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Located in Downtown Santa Cruz this hotel is 15 minutes' walk from many shops and restaurants. The hotel offers a seasonal outdoor pool and rooms with free Wi-Fi. Parking is free for guests.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Family friendly

Map of Santa Cruz, CA

Nearby attractions

Monterey Bay Aquarium

Municipal Rose Garden

40 mi

Available Rooms

2 Queen • 301 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 301 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

2 Queen • 301 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 301 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Queen • 301 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

RRRR

SureStay Hotel by Best Western Santa Cruz

RRRR

3.4

Average(498 Reviews)

Hotel in Santa Cruz, CA

Reasons to book

Free cancellationFull refund if you change your mind

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Located in Downtown Santa Cruz this hotel is 15 minutes' walk from many shops and restaurants. The hotel offers a seasonal outdoor pool and rooms with free Wi-Fi. Parking is free for guests.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Family friendly

Map of Santa Cruz, CA

Nearby attractions

Monterey Bay Aquarium

Municipal Rose Garden

40 mi

Available Rooms

2 Queen • 301 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 301 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

2 Queen • 301 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 301 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Queen • 301 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Reviews

3.4

Average(498 Reviews)

100% verified reviews

5.0

Jul 2024

We enjoyed our stay

Pool and shower were great, Staff was amazing. Very clean! Great ac

4.5

Jul 2024

Ok für die Durchreise

Gute Betten, ruhige Lage

Das Frühstück war nicht so toll, nur Waffeln und Joghurt. Die Bettdecke hatte Brandlöcher.

0.5

Jul 2024

Unable to get into room

Was not able to stay . Office was closed . Need refund!

2.0

Nov 2023

Marginal

Noisy and poor repair

0.5

Sep 2023

I would like a refund, and for this place to be shut down until it’s owned professionally.

Nothing

Nothing. It’s ran down. Needs to be completely refurbished. Pretty sure I had black mold in my bathroom area, under sink. Oh and the rooms stunk so bad due to all the years of allowing people to get away with smoking in a non smoking room let alone facility, that dawned on me

4.5

Sep 2023

Great plane to stay.

Staff was very helpful and friendly. Room was clean and comfortable. Property was clean. Heated pool.

3.0

Sep 2023

Pleasant

Clean and friendly

Beds are really cheap and hard

4.5

Jul 2023

Superb

Courtesy

Boiler was out. Employee was courteous with help for a shower.

2.5

Jul 2023

It was acceptable

Everything rather dated. Ice machine intermittent. Breakfast generally OK, but often items were not available every day. Bedroom clean and generally OK, but again everything dated--needs paint, adjustments, etc. Place is noisy at night and no staff on duty to monitor guest behavior

5.0

Jul 2023

Exceptional

Good location and friendly staff.

0.5

Jul 2023

HOE-tel, definitely not a motel!!

Rooms were poorly "remodeled", dirty walls and baseboards, blow dryers not working, plugs/outlets not working, dirty sink. Manager was nice but appears to be the only person that works there - she needs some help. Very questionable activity - Drug addicts staying on property, people trying to get into rooms without hotel keys and banging on doors past midnight, men taking "women" in and out of different rooms. Stock room nasty with items that hotel guests have forgotten left inside. Not enough towels, toilet paper or washcloths given. After hours maid enters rooms without guest permission. Multiple cars double parked and/or parked in non-parking areas. Pool advertised as being heated and it is not.

3.5

Jul 2023

Kind staff! Easy.

Easy to get to

A but run down- dirty ice machine

2.0

May 2023

Disappointing

Mold

0.5

May 2023

The hotel is very badly kept. Only 1 staff member who is managing the front desk, asking phones washing towels, fixing t

nothing

everything

1.0

May 2023

Please Stay At Another Motel

Nothing

Where to begin? Check-in time was up until 11:00 pm. I arrived at 9:30 pm and was met with a sign that read, "Be back at 9:45." To the clerk's credit, she was. When I filled out the registration form I was asked for the license number of my car. I told the clerk that I didn't know it because it was a rental. She replied, "That should be fine. I've been here a year and have only had one car towed." Not exactly reassuring. The room smelled, strongly, of disinfectant. All of the lights in the room were BRIGHT; I mean, blindingly bright.

4.0

May 2023

Very good

I love how the room looked, it was very comfy and clean. I would totally recommend it to someone.

Something that could’ve been better was the WiFi, i tried connecting it to my phone but it wouldn’t let me.

2.5

May 2023

Was not as nice as most Best Westerns...

Clean, all new inside

Lumpy pillows, coffee machine did not work, breakfast was not served at 7 as told to us

3.5

May 2023

Great experience because of Laura the manager.

What I really liked about the property is the manager Laura, she is the best, she was outstanding, and give her a 10 out of 10 rating on professionalism and expertise,and also for being such a nice person.

i didn’t like the maintenance issues about the property, but that is not the managers fault, it is the property owners responsibility to be able to maintain the property, and Laura the office manager is such a great person, she was able to se solve our issues and problems to make us happy with our stay.

2.5

Apr 2023

you get what you pay for . mid hotel

pool was closed . lots of crackheads by entrance & in hotel . you can hear everything from outside & neighbors . parking was terrible , no space . bedroom wasn’t as clean , stains on sheets & smelt like smoke . no shampoo or body wash only conditioner . no toiletries.

4.5

Apr 2023

Just very nice

Nothing

Everything

0.5

Apr 2023

atrocious

nothing

drug deals and criminal activty in parking lot. did not sty even 3 hours...left due to my personal safety. despite agreeing to assist wiht my refund, they did not

3.0

Mar 2023

Pleasant

Not enough bedding, I was a bit cold in bed. The pool water was a hideous looking green colour. The breakfast was served quite late as the staff didn’t appear to acknowledge the change to daylight time.

3.0

Feb 2023

Pleasant

the manager was very nice and helpful when we came across an issue with the room. she solved the issue right away

small parking area with narrow spaces in some spots

3.5

Feb 2023

Good

Office Manager was very professional and accommodating since we checked in late.

3.5

Feb 2023

Good

easy parking. comfortable bed. easy checkin. friendly and accommodating staff

housekeeping did not empty the trash and the sheets smelled like they were not changed on one of the beds.

FAQs

How much does this hotel cost compared to others in Santa Cruz?

The average price for a rental in Santa Cruz is R 5,430 per night. This rental is R 3,954 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at SureStay Hotel by Best Western Santa Cruz. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at SureStay Hotel by Best Western Santa Cruz. Enjoy the water!

Is SureStay Hotel by Best Western Santa Cruz pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at SureStay Hotel by Best Western Santa Cruz?

We found 7 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.

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SureStay Hotel by Best Western Santa Cruz

Hotel in Santa Cruz, CA

Reasons to book

About this hotel

Amenities

Map of Santa Cruz, CA

Nearby attractions

Available Rooms

SureStay Hotel by Best Western Santa Cruz

Hotel in Santa Cruz, CA

Reasons to book

About this hotel

Amenities

Map of Santa Cruz, CA

Nearby attractions

Available Rooms

Reviews

FAQs

How much does this hotel cost compared to others in Santa Cruz?

Is parking included with this hotel?

Is there a pool at this hotel?

Is SureStay Hotel by Best Western Santa Cruz pet friendly?

What amenities are available at SureStay Hotel by Best Western Santa Cruz?

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