The staff were polite, good and willing to help Very humble employees . However we felt their hands were tied due to the management.

The food was catered only to particular community where the other nationalities were ignored. The catering should have been continental food so all could eat as we were not the only guests as there were many other nationalities . We had to complain so that we could have a proper meal for what was paid. The Chef took special interest and ensured we had our meals which was commendable. However this should not have been the case in the first instance. Secondly the pics on your site of the toilets and bathrooms are nothing what you see physically which are bad. There were problems of electricity and we had to shower and sleep the whole night in the dark and manage on our phone lights, which had to be restricted as we couldn't charge phones. No WIFI available in the lodges again your site says WIFI available which is wrong. Couldn't wait to leave this place. Would have booked another property for the same amount we paid.

Surroundings were very nice, staff friendly and helpful, rooms clean and well laid out. Food was wholesome and tasty. Game drives are fun and great to see so many animals

Nothing, all was good

The location is great and the staff is really friendly and helpful.

They got the price of the car wrong for the game drive, and then charged the whole price afterwards, without offering a commercial discount. Would have been great if they would have made a little gesture, considering that we had already paid and left, and they contacted us after to ask for more money...

The property is a true gem in the middle of the Masai Mara area.. it’s close to the gate but the roads are very bumpy so be ready for some action… it’s also close to Masai Mara village where you can spend an hour with the locals who live there.. the cottages are clean and equipped and give you the feeling of Masai Mara adventures. The food is also nice not much of variety but acceptable.. our waiter “Samson” is very friendly and helpful and so is everyone working there.

There are animals wandering around the campus like baboons, monkeys and Elands also some hyena arrive at night… There are guards and everything, I personally liked the experience but unless you a person who is so terrified of animals don’t go there.

only the staff was very polite and supportive and that too housekeeping staff

the property is very mismanaged. rooms have dirtying falling for the top entire day and night. no hot water in the rooms thought they claim they have . WC not working . I mean everything as far as room is concerned is not organised.no room phones to ask for maintenance. would strongly not recommend to be in such a Property. intentionally staff moves us to other upgraded room knowingly that the rooms have such issues.

The staff are very friendly, the rooms are clean and the meals are great

No proper direction so we got lost a number of times. No full time electricity