great customer service! beautiful rooms, deep bathtubs perfect for 2 people, delicious food and great cocktails FANTASTIC BREAKFAST!

No spa, sauna or swimming pool

amazing rooms

breakfast good but not amazing

From the staff, the services and the room. Our stay was excellent. They gave my mother a birthday cake on arrival and went above and beyond in everything. The hotel is centeral to Stratford, everything was in walking distance. Will definitely be back for another longer visit!

everything

Location, contemporary style of hotel, stylish bathroom, comfortable beds, delicious breakfast.

Nothing!

location, room size and ensuite, cleanliness

price

modern, very clean

didn’t like that booking.com didn’t provide breakfast. my sister booked with another company, paid same price and received breakfast free. we had to pay £20 each. Won’t use booking.com again

The rooms are lovely and the corridors are nice and wide, which gives an extremely spacious feel to the hotel. We couldn't hear any noise at all from other hotel residents The staff are very friendly The hotel is very easy to get to from the tube

A dish we ordered only had half of the ingredients! It was a beef ragu with tagliatelle and it was meant to have a sourdough crumb (with something else that I can't recall). However, it was just beef and tagliatelle when it arrived. We were automatically charged 12.5% for every single thing that we ordered, including drinks at the bar and the buffet breakfast. (The buffet breakfast requires you to get your own tea and coffee so there is no table service at all) The receipt for your stay (when you checkout) is very confusing and it is difficult to make sense of what you have been charged for.

Great location.

Rooms a little dark for ladies to put their makeup on. We had to fight over the bathroom mirror 😝

everything superb hotel

nothing

Mixed opinions on staff..bar staff one day was impossible to get attention..however Zhivko in the restaurant went well beyond our expectations he was so kind to us Location was excellent Food in the restaurant was excellent

Breakfast choice not expected in a 5 star hotel and was cold Lighting in bedroom was not brilliant for women especially Sometimes modern touches aren't always the best!

Handy location next to Westfield, Allegra restaurant

Staff made our stay a nightmare, delayed check in (waited over 3 hours)noisy from day to night. the hotel is taking money from our accoun with no explanation

location