pool, breakfast, friendly staff

wifi didn't work

friendly staff , 24 hours desk , mostly we feel warm and thankful ever if we book spontaneous the Man at thw reception assist us very well and he is soo kind

nothing almost perfect

The location was very convenient, walking distance to shops, restaurants, groceries and the beach. Our room had a beautiful view to the lovely garden. It was clean, big and with room cleaning every day. Also the 24h service desk was very useful.

The kitchen of the flat wasn't equipped for the cooking. No colander, no wooden spoons, no toaster, no oven or microwave. We managed anyway but it wasn't easy. Also the mattress were incredible soft and very uncomfortable.

Staff were very accommodating, breakfast was great and the rooms were really comfortable and quiet! We enjoyed being able to cook our own meals and have more space in the apartment style hotel room. The hotel had great facilities and services.

There could have been a few more options for vegan requirements at breakfast.

The staff where very friendly and went above and beyond to help with any problems. Patricia in the bar was a great. 24hr reception was helpful. Also plenty of free parking opposite the hotel. Good aircon in rooms. Great location, 10 mins walk to Cala Millor restaurants it’s Sa Coma restaurants.

The rooms were not cleaned to a very good standard. We only had our bedding changed once during our week stay ( we asked reception everyday). Food at the restaurant was average. Pool was freezing (think the water had just been changed before we arrived).

clean and location

upon arrival man on desk rude, asked three times where we could get a drink and was completely ignored. One of the women in the restaurant was extremely rude - apparently she was new but she practically accused us of stealing a glass of coke as we weren’t all inclusive so not allowed it - even though no one had explained, no one had taken a drinks order and we were prepared to pay.

The rooms were very nice, the spa and the swimming pool were also good, and there was plenty of choice for breakfast.

The internet connection was really bad (a normal website with some images took long time to load, and it was impossible to watch any videos...). In addition, the customer is obliged to accept to be sent publicity in order to connect to the network. This is too bad for a 4 star hotel. As dinner the offer was an all-you-can-eat buffet. The price was 20 euro and it didn't include drinks. I find that also a bit expensive...

the staff was very polite nice silent room to work downstairs decent breakfast

- Cleaning was done poorly. Hair everywhere (on the floor, on the toilet, on the sink, in the shower..); under the bed you could see monsters. On the couches it was full of dust. - The bathroom had no window and no fan. - Wifi didn’t work in the room; in 2022 this is just unacceptable - The shower is not well made, the glass protector is too small and everytime you shower the whole bathroom gets wet. - The bed was aweful. I specifically asked for a queen/kind size bed but seems like they just don’t have it. They put together 2beds and during the night the beds keep opening and you fall in the whole. If you are single person it’s fine, if you are a couple you just can’t cuddle. And don’t forget that if you fall in the whole you’ll have to deal with the monsters of dust - Food: do a favor to yourself, don’t eat at the hotel. I had the worst burger ever (burnt) and the worst pizza ever (I had never seen a cheese that gets crispy. Crispy cheese on pizza… you can imagine. Felt like plastic). - There is a little kitchen in the room and you can leave a deposit and get pans&pods, but: there’s no dish soap, no sponge, no basic ingredients (salt & oil) I mean, if you stay for just a couple days you have to buy everything unless you don’t use the kitchen - which is insane as the kitchen presence is the only reason why you would chose this hotel but you’ll end up regretting it. Plus, the pods we got were dirty. - You can leave a deposit to get towels for the beach but then you can’t change them everyday. You must re-use the same towel dirty of salt & sand. Insane - The beach close to the hotel is one of the worst (full of algaes), but maybe we were just unlucky with the tide