Excellent service and happy hours

Need a regular supply of bottled water, 2 per day was not enough

không ngon

chất lượng

The room was comfortable and spacious

Food at hotel was more expensive than expected.

Everything was amazing! We stayed at the property for 3 weeks and it felt just like home. Highly recommended for longer stays.

The hotel is at a very prime location in Hanoi, close to big shopping malls and a quick Grab away from Old Quarter. Its a very stylish and modern property with great amenities and very welcoming staff.

Staff get 5 stars for their efforts to post (at our expense) some clothing we left behind- thank you. Otherwise, this was so far the most expensive hotel we stayed at and the most disappointing 🙁. Having stayed in a wonderful hotel in the heart of the old town of Hanoi, we thought we would lash out ( more than twice the price per night) for a ‘club room’ and all the benefits this brings. Very, very disappointing. Rubbish offer.

The ‘Club’ which we thought was on a spectacular high floor, was closed, and relocated to a meeting room on the ground floor. It was absolute rubbish, nothing like the promised luxury service. Novotel have disappointed . Booking.com has disappointed, not for the first time on this Vietnam holiday

Nice location, very helpful staff, rooms are very spacious.

Swimming pool is small. Provide only 2 small bottle of water in the room.

Big rooms big tv good service from the front desk team and other crew

i had a problem with the executive lounge but after talking with the service manager everything has changed for the best so this hotel care about their customers and worth the 5 star