The ambiance was amazing! we chose the Gion room and were not disappointed. the staff were lovely and very accommodating. this is my second time in this hotel and will surely come back if I am to visit Kyoto again.

Wish there was breakfast

The hotel is in a great central location close to many sights and places to eat and great shopping. The staff were so kind and polite and went out of their way to be helpful. The bed was very comfortable. The room was very quiet, so we slept well.

Our room (Nuance suite) seemed in need of a bit of refurbishment. There were several stains on the carpet and lots of scuff marks on the walls. The sitting area was spacious, but the couch was not very comfortable for watching tv. There was no coffee table in front of the couch. There were two chairs, but no desk, so there was nowhere to get work done, which made the chairs seem out of place and room seem a bit empty. This was the most expensive hotel we stayed at during our 18 days in Japan and it also had the worst quality toilet paper and the bedding wasn't as soft as at the other places we stayed.

We like everything about this place - the room, location, staff. It is a small hotel but also luxurious. Its design is well thoughts and all equipments are carefully selected - the equiped kitchen, utensils, amenities. The room is spacious. We drive the car, and the location is well in the middle of the city, so easily access to everything. Many restaurants options, starbucks and family marts in walking distance.

No parking onsite but many options around the property. The roof top has good lighting; the dome is nice but a bit outdated.

The room and the staff

we changed to another room and the new room didn't have a closet when the pictures showed the opposite

The receptionist was so kind, helpful, and friendly! He helped us booked dinner at a restaurant, and he even spoke a bit of Italian. The room was beautiful and the location of the hotel is great, in a rich neighborhood and close to a subway station. One of the best hotels I've ever been.

We had the "Bali-Room" and it was beyond beautiful. You really could tell that a lot of thought, love and care is put into the room, but in the hotel as a whole as well. This place is a Gem. Total recommendation.

We had such a wonderful two night stay. It’s in a great little area and so close to public transport, and an array of nearby restaurants and cafes. The staff were extremely helpful and went above and beyond to ensure we had a pleasant stay and holiday. Will be telling friends and family to stay here! Hope to be back sometime soon.

Nothing!