The site of the hotel itself. Not too far from station, market and shopping areas. Good walking and places to visit in easy distance.

No soap was provided for the first three days and the room was not cleaned or beds made on night one. The room described as luxury was sparsely furnished, on the third, which was not easily accessible due to a spiral staircase. the room, overlooked a fire escape and dirty and small courtyard. Not only was the telephone out of order and the electric socket faulty, tea or coffee was not provided on a daily basis but had to be collected from reception three flights downstairs.

It is pretty expensive if you are staying alone.

Location is absolutely perfect. Staff members are lovely. Got a room with lovely canal-view.

It's in the center so noisy in the evening. Not a problem for me, but might be something to consider.

location friendly and helpful staff went the extra mile

rooms a bit dated

The place, the silence, the channels

The cold windy weather

I asked for a double duvet because we had 2 single duvets but the receptionist was extremely rude and refused.

The location

We specifically asked for a quiet room, which we received. That was a great advantage on Saturday night when the clubs' music was very loud. However, the room was very minimal, badly organised (the wardrobe in a corner)l and rather cramped. On the other hand, travellers from England are now poor, because of the collapse of sterling/Brexit, so perhaps we should not expect too much.

Optimal location to explore Leiden; ca 15 min walk from central station. Rooms are large and comfortable, but accessible via steep stairs only. Friendly staff available throughout the day. Breakfast worth its cost compared to alternatves. Possibilities to come together in the lobby and a bar, even without need to consume drinks.

Furniture was dusty despite every day cleaning service...

beautiful hotel, centrally located.

the outside noise was a bit bothersome in the evenings

Our stay in Minerva was superb, The location excellent for shopping,

we had a great stay in Minerva , but a refrigerator and microwave would be good

The staff were really great, and the location was perfect

location - room overlooking the canal and good room size - g good room size

noisy because it was freshers week :-)

I really like the old style of the hotel. Very cool design. Also the customer service was great.

My room wasn't ready when I arrive. No more cleaners, no clean room. I had to wait and was moved to another room.