The hotel amenities and staff were excellent, they were extremely helpful and courteous.

The room was spacious and clean, and very quiet, especially given the location. Staff were friendly.

Room service food was average and the room was missing a few amenities (hair dryer, room service menu) that I had to ask to be brought to the room.

Habitacion normal, hotel agradable, especialmente si necesitas estar cerca del aeropuerto.

Muy lejos del centro de Londres. EL desayuno es caro.

Close to the airport. Good views (runway room). Very quiet & very friendly efficient staff. Great food.

Great location and excellent staff

Our bed and pillows were very soft & saggy, not what you would expect from this style & price of hotel. The shower was a quite weak too (room 455)

Small issue with Dinner was solved immediately and staff were brilliant and helpful.

Nothing

It worked perfect with large space for 2 computors and worked for location with ease to terminal 5. Every one was helpful and very friendly.. view extremely pretty .. would stay again.. Do join hotel club then water is for free. very clean .. & comfortable in all ways.

Comfortable room size and bed, great location close to airport.

Incredible bed, great location, super clean & great staff. They were so adaptable with allergies in the restaurant. My son thought it was the best bed he’d slept in during our 2 weeks in the UK.

Barely anything although thought the restaurant was a bit pricey.

comfortable beds, friendly staff, fantastic breakfast.

The bed was very comfortable The late checkout was great

Shower was small The breakfast limited options

Looked nice

Just stayed one night to get to airport in the morning

N/A

Great location and a very quick and cheap bus ride straight to the airport from outside the hotel.

Great location and quality of rooms were excellent. Will be staying here every time we fly from Heathrow.

NA

Front desk Masini (from the West Indies) was very professional and hospitable staff. He did make our brief stay comfortable

Room was far away and difficult to find

Great service st check-in. We were given access to our room 4 hrs prior to usual check-[n time. The room was spacious with great panoramic views of Heathrow Airport's runways...and very well sound proofed. The bed and bedding were very comfortable and of good quality as were the 100% cotton dressing gowns. Spacious fridge in the room.

Measly amount of teabags...just 2 English Breakfast Teabags. Awful shower over the bath tub...a poor dribble. No body lotion or tissues. Although cold breakfast choices were good, the hot breakfast buffet left a lot to be desired...all the items apart from sausages (which tasted great) were lukewarm. The fried eggs when eventually delivered were incompletely cooked with runny albumen and when rejected were taken back in a surly manner...no need for this. If you can't do eggs to order, then don't offer this service.. The scrambled eggs on the buffet were terrible...as they usually are. Better not to offer them.

Location was perfect for an early morning flight

I had a king runway view room and it was very comfortable and quiet. The staff were very friendly and helpful. Location was great, only a short bus ride from the airport.

La ubicación con respecto al aeropuerto

Nada

Clean hotel

Nothing it’s excellent for me

It was nice. Felt small for a Hyatt hotel overall, but rooms were spacious and beds comfy.

Just one lounge and not a lot on the menu. Couldn’t order room service and phone just rang out each time I tried to call.

staff were welcoming

Nothing

Staff were very helpful

Food was awful..who would have thought you could go wrong with a ham and cheese sandwich!

location, staff

the bed was not very comfy being a split bed

Great location for early flight from Terminal 5. Bus stop to the airport just at the doorstep of the hotel.

The room door and walls weren’t sound proof. A little bit noisy from the corridor traffic and neighbour guests.

Love beds

Nothing really

Everything!! The close proximity to the central bus station and Elizabeth line. The proximity to Terminal 5 and how easy it is to reach it by bus, taxi or UBER. SUPER comfy bed. Nice, modern furniture.

Everything was great

Location

The shower was dreadful. Apart from the pitiful water pressure, the shower couldn’t even stay up in its bracket.. these things should be checked!

Comfy quiet room with tea and coffee facilities and a great tv. Bathroom had all the usual requirements and lots of hot water. The room was well soundproofed, we didn't hear the airport across the road. The restaurant was great for dinner with a choice of curry or European dishes and breakfast had lots of choice and amazingly good croissants. The bus to terminal 2&3 stopped right outside the hotel.

Nothing

Staff were very good.

Nothing.

Super friendly staff. Very professional and plenty of them