Das Personal war sehr freundlich und hilfsbereit. Das Hotel hat irgendwie Charme. Es gibt einen alten Lift von früher, der noch sehr gut funktioniert. Die Betten sind bequem, dass war mir wichtig.

Die Badezimmertür hat nicht richtig geschlossen, nur mit Gewalt und es ist etwas hellhörig. Schade, dass wir nicht auf die Dachterrasse konnten.

All

Very good location. Near train station and local bus stop.

Front desk staff was not welcoming.

staff were inflexible

old world charm right acros from casino. bus stop right outside hotel. staff excellent very welcoming and helpful.

breakfast lacked fruit but had pastry , coffee, cheese meat, yogurt muesli.

in the room the radiator was not working, it was cold all night

Great location by the lake. The restaurant was very good. Great hotel.

my second visit to this charming hotel, even better this time with a balcony and city/ lake view. Location is exceptional.

Spacious clean family room. A really treat to also have our room cleaned after our first nights stay. Great location, next to the Freddy Mercury Statue and a bus stop right at the door of the hotel.

If you pride yourself on warm and good service give this hotel a miss. Cold reception on arrival and at check- out it was exactly the same. When I got to the counter to let them know I was checking out, all I was told was the amount I need to pay for the city taxes. No 'good morning' , no ' how was your stay ', no 'thank you'- absolutely nothing! After just experiencing exceptional service in Lucerne, this cold impersonal service from the start to the end of our stay was very disappointing especially considering this was the leg of our 6 week overseas holiday.

Great location, clean, very helpful staff, spacious rooms.

Very poor breakfast with unreplaceable items. Very poor TV signal. Needs some restoration like the carpet.

Location and the size of the room!

As the building is quite old, it smelled a bit oldish in the halls. Regarding the breakfast - we missed the variety. Other than that, everything was super fresh.

Near enough to the lake to take the cruise

Noise when walking on floor & bathroom, there is air inside

central location

no facility for tea or coffee in the room - meal in restaurant disappointing

location

furniture

Excellent location

Outdated, Low water pressure in bathtub