The best part of the stay was the reception staff who were very helpful with most issues and questions.

I liked that my room was large and included a hotpot for tea/coffee. I did not like that the room was down several long hallways through two doors and stairs. It was on the first floor and had lovely large windows, but the view was of the building next to it and the alley where laundry and supplies were brought in and out. Basically, my view was into the bathroom of the next door building and the room was dark because all sunlight was blocked by the building next door. I asked immediately if I could change rooms and the clerk showed me several others that were much smaller, without a hotpot and without much of a view either. This area of the hotel was very cold. The radiators in the hall were not working and the one in my room gave off little heat. I actually had to use a space heater the whole time I was there in late december 2022. The temps were in the teens during my stay. Another major issue was the fact that the promised wifi was not working 3 days of my stay which was a huge problem due to online work meetings scheduled during that time. Also, I find it petty to not place a hotpot in every room or offer a free coffee/tea bar somewhere in the hotel. Most people want to be able to wake up and have a cup of coffee or tea without having to go outside to obtain it. I believe this is done to force people to pay for the hotel's $12 daily breakfast. After living in Germany for several years I know the food offered at breakfast is not for me. I had lived and worked in Heidelberg in the past and was excited to return for a visit. I chose this hotel due to location, rating and the promised wifi. I was very disappointed in this hotel and would not recommend it to others.

Breakfast buffet was one of the best we have had in a hotel, ever. Cereal, various types of bread/toast with cheese/ham/jams etc, yogurts, a wide selection of fresh fruit, pastries, a varied hot selection of local sausages and scrambled eggs, even delicious smoked trout! Wonderful. and staff very helpful and friendly.

Large rooms.

One of the rooms was obviously not prepared after our check-in was even delayed after 5pm s.t. the rooms can be prepared. When one of the rooms was still not ready until 8pm, we had to change to a smaller room, which smelled badly. The amount for our downgrade still didn't not arrive on my account even 2 weeks after the stay.

Great value for money, with a modern and clean room.

We were woken by the loud voices and noises of the cleaning team outside our door before 8am and were therefore dissapointed not to be able to enjoy a sleep-in.

I loved the location, and the staff, but it was smack in the middle of the city center so no windows could be opened other wise the noise would prevent any sleep.

AC

Location was excellent as was the room.

There was a strange vibration coming through the room which meant I took a long time to get to sleep. When I woke up it had stopped.

Good hotel, friendly staff :)

Room was very clean, beautiful hotel

Front facing rooms too noisy

good location staff friendly and helpful room big!

room was hot and there was so much noise outside our window until 5am hard to sleep

No air conditioning. No real facilities like ice.

The room was very warm. And not possible to have the windows open at night due to the city noise.

location was good