The terrace had a spectacular view of the city and palace. Great location in the middle of the city center. Breakfast was nice, the staff were helpful.

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Die Lage des Hotels war super, direkt am Rand der Altstadt und unterhalb des Schloss

Frühstücksbuffet sehr klein und eng und wenn etwas aus war wurde leider nicht mehr nachgefüllt, auch nicht auf Nachfrage Beispiel: An einem Tag vor 9 Uhr schon keine normalen Semmeln mehr und am anderen Tag haben auch andere Gäste nach Eiern gefragt und 30 min. später gab es immer noch keine. Schade... gejammert auf hohem Niveau, sonst war alles vorhanden

Breakfast spread was awesome and varied

Zentral Gutes Preis/Leistungsverhältnis Kein Teppichboden Ruhig

Bissl schlicht eingerichtet

Top Lage mit Parkhaus & direkt unter dem Schloss. Aus dem Frühstücksraum blickt man aufs Schloss. Dennoch zentral gelegen. Vom Zimmer aus habe ich von oben auf die Altstadt von Heidelberg aus einen schönen Blick gehabt.

Simple but comfortable, amazing location. Staff was super nice. Really good breakfast.

Very small bathroom.

Super nice staff!!! Great location!!

Room way to small! Furniture and design mediocre! Bathroom smelly and old !!

very friendly,helpful staff. Super location

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The staff is amazing, very helpful and proactive.

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Large rooftop garden with a view of the town and castle. Very convenient to walk to the "Old Town" from the hotel. Great parkade adjoining the hotel with easy access to the elevators. Great breakfast buffet with very attentive staff.

Parking fee at 20 Euros PER DAY was very expensive. We would have appreciated free parking included in the hotel price ! We notified the staff about the dust bunnies under the bed. After the vacuuming was done ( not properly ) there was still schmutz coming out from under the bed.

Absolutely amazing could not get a better location. Right under the castle and right at Altstadt. Breakfast perfect and view from rooftop over castle stunning!!

Great location in old town and located at base of funicular for mountain ascent. Parking a bonus as hotel located on top of underground car park!

nothing

Location,parking on site,staff,breakfast

No air conditioning.

The hotel is very well located. The staff is really friendly and professional. The breakfast is large and nice enough, not too much and quite tasty. Our window gives a close view to the Schloss of Heidelberg, it's wonderful. I would stay again in this hotel if coming back to HEIDELBERG.

We love getting over jet lag in Heidelberg at the Hotel am Schloss. Daily breakfast is perfect and with a view! Parking is on-site and they offer a discount. It's next to the train for the castle, and within a block of the Christmas Market (3 areas). The bridge is a few blocks away. Plenty of restaurants and small markets for all of your needs.

Parking garage is not for tall vehicles. Check your height before you enter.

Easy parking as the hotel is on top of a multi storey carpark. Discount card for parking from the hotel. Wonderful warm welcome from the reception staff. Offered tea or coffee on arrival. Room clean and comfortable. Good breakfast with excellent service despite being very busy. Easy walk into town. Nice views from Room.

Nothing

location, staff, breakfast

Location, room, breakfast, all basics were fine

Staff at front desk both a check-in and check-out were not able to manage my booking correctly, causing to double charge my credit card. Hotel Am Schloss wishes not to correct for the error made. Very disappointing.

We had a wonderful stay here. The hotel is a 10 minutes walk to the market square area and the nearest restaurants, shops, Heidelberg Palace, etc. The hotel has parking on site (paid parking) on a lower level and Reception will walk you through this. At the hotel, you can see Heidelberg Palace and the view of Heidelberg from the rooftop. The staff were very friendly and helpful. Our room was clean and the bed was comfy. Other amenities were good as advertised here. Also, breakfast was good. Definitely recommend, thank you.

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Awesome location. Great breakfast. Comfortable rooms.

280€ per night (one apartment with two rooms) and there’s no gel and shampoo in the shower?

close to Altstadt - you walk everywhere

no comment

Location was amazing, right at foot of the Heidelberg Palace and minutes walk to alsdat and key attractions. Parking at the public carpark was convenient with discounted rate of 10 euros fpr 24 hours. Staff were very helpful and friendly and gave a very good recommendation for dinner.

Room was clean but bed sagged in the middle. No proper pillows, just folded comforters in pillow cases ?