The location to downtown Reykjavík is about 1 mile away. There were two hotel receptionists .. they were nice. They were aware I was displeased, but they also knew they could not do anything about it.

Room was dirty, the smell was rancid, shower curtain was filthy, the room was awful. The lack of customer service regarding complaints... they have your money with the prepayment they will have no incentive to help you.

Car park free and available. Friendly staff.

The room facilities were too basic - no fridge, 1 small pillow, no phone to reception. The bed head light was positioned so you hit your head on it. I think an Iceland prison would be more comfortable.

Tea at five. Lovely gesture.

Nothing.

Even if the furniture is very old, the rooms are very clean. Free parking in front of the hotel. Good breakfast and good wi-fi.

Not so close to the city centre. The entire hotel looks very old and looks like it was stock in 80's.

The hotel was well set up for families, was very clean, cozy beds, exceptional breakfast and very friendly helpful staff. Well situated. Our family loved it here

This was the first place we had a breakfast, so I can not compare, but it was completely enought. It was good that we had a coffee and cake in the afternoon what was unexpected but a good idea for relaxing after a long day. We were 5 persons and I had no idea how we arrange it. The two floors room make the space comfortable.

I have no suggestions, I think everything was OK. We were all day in the city and we did not need more.

Would stay again just because of the breakfast and location. It was clean

Breakfast was plentiful, and nice variety. 24 hour reception was convenient as I arrived after midnight, but as there was no second key I had to wake the others in my party to let me into the room!

The room, described as a loft was very small. It was impossible to get our suitcases up the stairs, so the more space was taken up in the downstairs area. Perhaps more accurate description would allow potential guests to make better decisions. They wanted to charge up $12 per day per piece to store our luggage, even though we had booked a second night on our return from our tour.

I liked that our room had a loft for our boys to sleep in. Location was perfect to walk for a bite to eat or sightseeing. We arrived late in the evening and person at from desk was helpful and kind.

wonderful breakfast 😋 free tea and coffee all day, lovely staff fresh cake

Personnel

Rooms

Pleasant staff

Rooms

Breakfast was so good, I'm going to make Icelandic bread at home 🙂 Beds were comfy hotel was lovely warm and welcoming Staff were so nice and helpful We loved coffee and cake at 5pm ! Perfect location for us only 25 mins walk from the harbour or grab a bus

We liked everything

had a great friendly vibe, free cake & coffee, good breakfast, close to a great restaurant & ice cream shop

lampshades above the beds very easy to hit your head on!

Staff were polite, helpful & very courteous Cake provided to guests every day to enjoy with tea and coffee

Window was draughty & pillows very soft

Clean comfortable hotel. Nice breakfast.

The location was quite convenient for taking the bus tour to see the Northern lights. Breakfast was good. Loved the free coffe and cake, saved our life.

This was a little gem on a quiet street. Extremely family friendly- our kids (elementary school aged) enjoyed playing ping pong and foosball and they loved staying in the loft in our room! The breakfast had tasty and healthy options and the staff kept it well stocked and clean. The staff, by the way, was super friendly and wonderful all around. The afternoon cake, coffee, and tea were a very nice touch. Rooms were also clean and WiFi worked well. We happened to stay on NYE and also had wonderful views of the fireworks from our room after we came in from enjoying outdoor ones. The hotel is very close to a Bonus Supermarket if you want to pick up some snacks. Outdoor parking was nice and easy.

the staff was friendly and breakfast was good. the beds were comfortable

Friendly and helpful staff. Location was pretty central. Breakfast was very good

Smell in the en suite shower room.

Good breakfast - easy walk to service bus - toys for the children - lovely staff - free tea/coffee all day - free cake from 5pm

Noisy neighbours in room next doir

Nice hotel with really friendly staff. Rooms were comfortable, nice and warm! Breakfast was good too, plus free cake and drinks in the afternoon was very nice. Would recommend.