Location and ambiance

Our toilet did not flush correctly, plumber checked twice. First time told us it was an old system, but every other toilet we used in Brighton was fine and just as old. Second time, he went to reception and we were given another room which was fine.

The location of the hotel is greet and the valet parking was important to us. Love the history of the old building.

The hotel is trading on its old reputation, it’s somewhat tired on the 6th floor and we were given a back room with the window half opaqued put as the view was so bad out of the back. We had an issue with plumbing and our bathroom flooded when we used the shower. No niceties like slippers or robes. The buffet breakfast was disappointing for a hotel such as this. Wasn’t aware of a spa or pool. If they’re there, they’re not publicised. It just generally didn’t meet expectations.

Perfect location, lovely hotel and staff all very friendly. Breakfast had loads of choice and food was great. The room was really modern and furnished beautifully. We had an upgrade so even better!

Car parking additional

Beautiful hotel with a stunning interior, the rooms were big and comfortable, the facilities worked well.

We left some items behind when we packed up to leave. I emailed the hotel when we got back home and realised our error. There was no reply after a few days so I sent another message, this time using the chat feature on their website. I received a completely inappropriate response from them later that day and I am still unsure whether I will be able to get my items back.

Beautiful hotel and stunning interior, the room was a bit dated but a lovely comfortable bed. Really nice touch having a dog bowl and treats and a bed left for our dog

Really nice nothing to complain about

£20 breakfast was worth it. Good quality buffet with lots of choice. Well staffed with friendly and efficient people.

Needs a little TLC on carpets and where decoration has been damaged.

The room was lovely, very comfy bed! The breakfast was beautiful and the breakfast dining room really had the wow factor!

It was a shame our room was so dark and literally had a view of a wall. I know we couldn't afford the sea view room but perhaps this should have been pointed out on booking as I'm sure there were rooms that had some light into them on the other side of the corridor.

A famous old building, with amazing views of the sea

Expensive

As soon as we got there, the receptionist said that they had given us a complimentary upgrade. The room was incredible! It was such a kind gesture and made our experience out of this world. Clean room, kind friendly staff, amazing location!

There wasn’t one thing that we didn’t like.

Great

A bit tired

Room was lovely and very comfy bed with eygptain cotton bedding ,having a fridge in the room was an extra bonus, staff very friendly and breakfast was so lush with lots of choice and all fresh,could not fault any of the staff they were all so helpful

Nothing !!!! Everything was excellent and would definitely return.

Loved the decor and the whole ambience

Accommodation was great really appreciated the upgrade to junior suite which was a nice surprise

Food. We had no choice due to space etc and ended up with room service.Charged for the service not out of choice. Quality of food was pretty abysmal Phone and tv were not functioning properly in the room either.

Nice reception & hallway areas. Lovely view from the room. Great food from the bar.

Tired bathroom with poor shower which was a little hazardous to get out of, especially for my 70 year old Mum. Room was too warm & air con only went as low as 19 degrees. Bed just a double; King size would be much better. Breakfast was average.

The staff were very helpful and very polite. I felt looked after.

Cost of the breakfast

Great location Friendly staff

Room a little old and sad looking

Location , historical building Staff very friendly and helpful Room cleaned daily and thoroughly

Run down… carpet worn , bath enamel worn, tap dripped

We are regular visitors for short mid week breaks which we find are an available at reasonable prices. The property is very comfortable and has a calm ambiance.

On this occasion we found the service in the lounge bar mixed. Dependant upon which staff were working. Some were very efficient. Others less so. On the one occasion we dined in the Cyan restaurant whilst the food was reasonable quality yet quite expensive we were not over impressed with the service. We were asked if we wanted dessert before our main course had been removed. We declined and the plates had still not been taken away before our requested bill was produced. Small concerns perhaps but out of character for such a normally high quality establishment.

Coffee machine

Air conditioning noise

Comfortable bed, clean room. Excellent breakfasts; great mocktails; relaxed atmosphere in the bar; lovely afternoon tea in sea-view setting. Staff were attentive and helpful without being intrusive.

Room was a bit hot and view not great. Carpets in communal areas really need repair/replacement; the sticky tape lets the place down a bit and could be a trip hazard. Sometimes waited a bit longer than would have liked for service in the bar.

The breakfast was excellent, always staff checking that the food was okay and that everyone was happy with the service. Good WiFi.

Parking is not free or guaranteed. The lifts were very slow.

Communication was excellent, all of the staff were very friendly. Room was very comfortable and breakfast was excellent.

Room was a little too warm and AC wouldn't go below 19 degrees.

Very beautiful common parts Excellent breakfast

Lovely room, nice view and comfortable bed. Clean and well decorated.

Reception staff were not welcoming. The immediate surrounding area isn’t very nice.

Attention to detail at check in, friendliness and luggage store (which was taken to room whilst I was in town)

The bar closed early as we returned from a concert (despite 3 tables of 4-6 still in the bar area) - was told the only option was to go to room and order room service - which we did and then came back to the bar…….for an additional cost. Major works commenced before 9am in room adjacent - power tools and significant banging - no chance of a small lie in and no pre warning - poor in my opinion. Plenty of other places to stay and I will in future. I’m a brightonian and back frequently to visit family and friends, the Grand’s reputation isn’t justified

amazing

nothing

Room was lovely Staff were exceptionally helpful, our son had a n assessment at Brighton college and was nervous and one of the breakfast waiter was so understanding and wrapped up a selection of food for our child to have when he recovered his nerves.

No swimming pool?!!

Nice looking hotel with friendly staff. Unfortunately the room is very dated and smelled a bit old and there was a lot of noise in the morning around 530 that Unfortunately woke me up

The location was perfect

Its position and the history behind the hotel

It would be better if breakfast was served at table ,appreciate this costs money but would be prepared to pay more for the service

Amazing, feel really welcomed and relaxed