I tried to order food but was told no orders until 745 pm then when I did order no steak was told the gammon was no good had to make do with a starter I’m not one to complain but that was beyond poor

Room noisy breakfast diabolical

Breakfast

it was very easy to find, and in the centre of where we needed to be for our weekend plans. the Staff were very friendly and approachable

quite a few stairs to different levels but other than that no problems

Staff friendly and plenty of parking

Room was ok but shower very poor and in need of updating and not very clean Breakfast was very average

nice green setting and nice furniture in communal area

room was dirty, with lots of cons webs, and black mould and dirty bathroom tiles. 2/4 lights worked. our room wasn’t cleaned on our second day even though we left the door hanger saying “please make up our room”

Good clean hotel. Staff were helpful but rather over stretched in reception when I arrived. Good clean en-suite bathroom with a bathtub and shower over. Room was comfortable and clean, and well equipped. I was contacted promptly, to tell me that I had left something in the room.

Room lighting was abysmal, especially if you wish to read or work. No elevators, and the ground floor have 4 stairs to navigate. Very few power sockets at a convenient height - not sufficient for the modern age. Check in at reception was delayed. A party of 10 people arrived just before me, and there was only one person on duty, and one self check in machine, which guests needed help with.

Very clean room and helpful staff and very convenient location.

The only issue we really had was one of our party needed a gluten free menu and there wasn't a lot to choose from and so we chose to eat elsewhere. Would have preferred to eat at the hotel

Close to what I needed and it's just a nice hotel to stay in

good location and good choice for a single night stay. breakfast was good and the staff were very friendly.

inconsiderate guests making loads of noise at 3.15 am. A reminder note in the corridor to think of others may help to keep the noise down.

Okay rooms, decent location and facilities were good.

The walls are paper thin, people were having room parties in the hotel awake until 4am screaming down the halls. The bed wasn’t a double, it was two single beds pushed together with a sheet over the top.

nothing. !!

very dirty dusty scummy bathroom small bed no bath small room breakfast was not nice either

Light spacious, plenty of room to work

No hot water in morning

Very nice hotel close to bury st edmunds would be nice in summer to have a drink outside will stay again

The breakfast was OK but not worth £12 should all so think of the people who do eat alot ! And should have hot chocolate included!!!

lovely comfortable layout

no toast available with cooked breakfast as toasters were not working.

comfortable and convenient

room wasn’t very warm dirty towels

Accommodation was adequate and clean

Just every thing was perfect even to the nice warm smelling fresh room what a perfect touch on a cold day

Every thing was fine

No staff in reception or bar for significant periods. Coffee in room not replenished. Water pressure in shower very low..

The low rating was due to the ‘free internet’ which didn’t actually work - the signal was barely there and went again almost instantly. I told the desk about it and they said I was near the router and there was nothing they could do. It was just as bad on Sunday night when most of the guests had left. I think this is typical of a chain where nobody really cares. Also the room was far too hot even with the radiator off and the window open - probably the scaldingly hot towel rail in the bathroom and general heat from other rooms. Providing a fan is not the answer!! Who needs a fan in October?

Location, possibility to check in late and have an early breakfast

Bed not comfortable, two single beds was the only option and the pillows were really light

Location was perfect as only 5 minutes out from centre of Bury St Edmunds. Room was clean and comfortable and breakfast had an excellent selection of food.

A pool would have been nice, but not essential.