Tolle Poollandschaft, prima Lage zum Strand, sehr freundliches und zuvorkommendes Personal! Hervorragendes Frühstücks- und Abendbuffet.

Gar nichts!

Reception staff especially Alyssia were fantastic. Room sizes good and overall service was good

Spa was ridiculous. Booked a 50min deep tissue massage. Told the masseuse stefania my problem areas were my neck and shoulders and to focus on them. She massaged those areas for max 3 mins and then proceeded to tell me after my massage that I need to come back for a neck and shoulder massage as she felt that they tight (surprise she realised that after I told her they were) which was an extra 50e and a facial…definitely felt the pressures of up selling. Not an authentic experience. Shouldn’t have to come back twice to get a massage for an area that should have been completed on the first time. She could have suggested to change the original massage from deep tissue to neck and shoulder to cater for my needs better . This is what makes a 10/10 service.. told reception on check out and they had no comment. Wouldn’t recommend the spa facilities unless you want to be taken for a free ride. Been to several 5 star spas in Europe and never had a poor experience like this.

Lovely resort. Breakfast was amazing. Great quality and huge variety. Customer service from staff at all levels was excellent. Facilities are very nice. Beach a very short walk with free umbrellas and deckchairs and good snacks. Lots of pools if that's your thing. Beach can get a bit windy in July though when the Meltemi winds kick in. Supermarket is next door to the resort and a cute little shopping strip is nearby with nice jewellery stores and kids activities.

Rooms are a little dated. Wouldn't rate them 5 star. More like 4 star. Resorts in Europe in general need to be a lot more family friendly. Very expensive if you're a family of 4 to have a decent room with kids being able to sleep on proper beds instead of couches. Note that at this resort couches do not pull out to sleep 2 kids. They only sleep one. They just put a single mattress on the couch. Pay close attention to the room configuration if you have kids.

Comfortable very large room with large balcony. Very spacious. Excellent breakfast (buffet with huge selection of foods). Swimming pool, etc. All signs of luxury hotel. The room has many closets, drawers, TV, coffee machine, etc. Touristy area, with many nice restaurants nearby.

Only two coffee capsules provided free of charge. (Even lower class hotels renew suplies daily!) Same goes about the bottled water. The beach near the hotel is so-so. Quite a distance from the nearby city of Chania - the taxis are quite expensive.

Pool, food cleanliness

Staff were great. We had a great view over the pool to the ocean. Room was perfect. They surprised us with a birthday cake in our room for my wife's birthday. Very good and very thoughtful. that little extra. Spa area was great.

limited on dinner options. was looking for something a little more upscale and romantic. Unfortunately the adult's only restaurant was not open. Looks like that could have been nice.

Great staff, very friendly, they upgraded us (off season.) Beautiful and clean room and hotel, ok breakfast. Good location, restaurants and shops are near.

We didn’t like platanias/environment as much, but that’s not hotels fault, quite noisy street. Little bit old hotel.

All you need and so much more!

Too short holiday