The food was ok.

40 minutes for the receptionist Mr. Santiago to allocate my booking, although I showed him the confirmation number with my details. They made us walk to the room instead of arranging a club car. I mentioned that we are here for special celebration, and they did nothing. In fact he wanted me to pay for additional items. The concierge people always eyes on us to force us to buy spa packages and tours, imagine they asked us the type of credit cards we have, even what are our ages although we said we are not interested. That was totally inappropriate and we didn't even see our rooms yet. The agent who offers towels asked us for key rooms to make sure we are staying in the resort, though they sticked a bracelet in our hands for identification which was so inconvenient to wear 24 hrs. The staff was rude and not maintaining eye contact. I think all staff in the property needs a better training in customer service. The service is really zero. We asked for water to the room, though it is all inclusive they charged us 4 USD , saying that is a room service charge. Such a rip off. Staff however in the restaurant are a bit accommodating, specially at Bistro.

Very Good, Spa was Great!

we own a timeshare here - we found this reservation to accommodate a change in our airline accommodations.

Not very authentic Mexican cuisine

The facility is beautiful and the view is stunning

was beautiful, clean and quiet.

didn’t like that we were not allowed to go to some of the restaurants with our children. set a time slot that you are allowed to go with children say 6-7:30.

It’s way far away from the noise of the beach resorts. You can actually relax here. staff are very friendly and accommodating. Food is excellent. Spa is first class.

great customer service

nothing

All inclusive is not what I expect, only two places to get your meals, there not beach at all, too many rocks, so i f you like beach, this Hotel is the worst decision

Everything is far, bay walking, and the cars that help you, are not often, so You have to walk, or spent a lot of time, waiting for the next one available.

Food was adequate....not 5 star standards. Bistro restraunt was filthy at 5pm Sunday.

No room safe, telephone didn't work, no hot water all weekend

Great food, rooms and very private great for a relaxed family stay.

Golf cart drivers could be a little more friendly. They did get you to where you wanted To go but not as friendly.

The location was beautiful

The beach was not the best for swimming due to rocks

The customer service is very good and they always were so kind and giving us the right answers and solutions.

We did not like the transportation they offer from airport to the hotel and viceversa. We did not know the transportation is not individual, or private. It is with a group inside a bus. On the web page this is not clear. On next time we will prefer to take a taxi to go out faster and private.

Very nice pools and pool service.

Everything was nice.

The pillows are bad, Very uncomfortable.

The resort is very nice and big place. Good restaurants and large pools. WiFi works in all premises. Customer service is always nice and good service.

They kind of push you to get a breakfast with them to buy time share.