The room was cleaning and the breakfast was very good.

The hotel restaurant is too far from the room and I have to take two elevators to get there.

Beautiful place to stay for 1-2 days

Access to beautiful garden

Das Zimmer, die spektakuläre Architektur und die einigermaßen zentrale Lage.

Es gab nichts zu kritisieren - allenfalls wäre etwas mehr Englisch sprechendes Personal hilfreich gewesen.

While the design and structure of the hotel were visually appealing, resembling an ancient building with a spacious garden, my overall experience was still disappointing.

Despite the interesting aesthetics, the poor service, inexperienced staff, and small room overshadowed the positive aspects. It's important for a hotel to provide a well-rounded experience, including both visual appeal and quality service. Unfortunately, in this case, the design and structure couldn't compensate for the other shortcomings.

Signature building or the hotel. Enjoy free admission of PAN MEN just next to the hotel, this is a wonderful attraction for the hotel guest , no that crowded. Room are big enough, and the viewing is nice

Lobby at level 3

I loved this hotel so much, though we stayed just one night! The hotel itself was gorgeous, tastefully decorated, clean and comfy. We got a free room upgrade to the suite, it was FANTASTIC! The staff was friendly and helpful. The location is exceptionally beautiful and with direct access to the gardens and the pagoda. I enjoyed walking there! The breakfast was great. Also I used the swimming pool. I would love to come back!

This hotel is next level. First of all, it is absolutely massive and has a lot of facilities. The hotel itself looks great and is well kept. The room I stayed in was clean and the bed was absolutely amazing. I’m truly happy to have stayed here.

All the staff I met during my stay were kind and helpful. The hotel looks beautiful outside. The direct access to the Ruiguang Padoga in the back is a big bonus. The breakfast and the Chinese restaurant are both very good.

Although the room pictures on the website looks great but the room you got can be a complete disaster. For example, the room 4080 that I stayed was the worst that I have stayed in the whole year of 2023: intolerable noise level and terrible (no) view. First, whenever there was a trolley passing, I got the noise clearly inside the room. 4080 was bounded by two corridors in two sides, which made it even worse! I had light sleeping and was wakened up at 5/6 in the early morning because of the trolley noise from both sides of the room. 4080 is facing a corridor with a 90 degree angle, which mean whenever there was a people passing through, they can see everything in my room so have to shut the curtain all the time, day and night. The window was directly facing to a big white wall of another building, can not believe such a room exist in the first place and the hotel is even dare to assign such a terrible room to any customers. It should be used as a storage space instead, period. I knew the hotel long time ago when it was still a Sheraton and was so excited for the stay this time that I intentionally canceled booking in another wonderful hotel for my last day in Suzhou, but it turned out to be THE biggest disappointment among all hotel stays that I had in 2023.