The room ambience was extraordinary. The cuisine was also nice & the staff warm.

Liked everything, hence this question is not applicable

The room were spacious.

The property is little old. Need some renovation. They charged me in INR on my euro card even when had asked then we'll pay in INR card. The hotel management were desperate to collect the money I advance.

Location Business hotel vibes

The overall hospitality and punctuality can be better

Breakfast was sumptuous , location was pleasant and capacious with good parking facilities.

Room service should be better.

Service is good

Booking processing time was lengthy

Good location but not to be associated with ITC

Everything about the property from service to facilities to staff everything is pathetic

Location of hotel was fine, easy access to auto's and uber taxis. Unfortunately breakfast started quite late at 7am and i was scheduled to leave prior to this, I was not even offered a parcel/take away.

The lobby of the hotel is fine but the rooms are very dated with no warm or hot water which was very disappointing. The rooms were dated and clearly need refurbishment for example the walls were not as clean maintenance required, the sink was not straight and fixed properly it moved from side to side. I wish I had paid that little extra and stayed at the Hyatt Regency not far away even the fact I was only there for a overnight stay. I had ordered a airport transfer to be ready for 6am so I had to go to the lobby and remind them which did not arrived until 6:30am. The reception assistant got my payment for the taxi to airport wrong and was very slow and requesting for my bags to be brought down. I would not stay again.

Hotel rooms were clean and well maintained. There was no running hot water but the staff immediately provided assistance and fixed the issue. Child was accommodated with an extra complimentary bed by Mr. Jay

The location is in a little city area which makes it hard to commute.