Amazing friendly staff and service - all requests met and always willing to help us. the lagoon and free use of water activities. beautiful clean large pool. Quiet and relaxing grounds. Top quality delicious food and menu at the restuarant!! Special thanks to Mayank, Randolph, the two Belindas, Fiona, Shina, and amazing David who took us out on the catamarans.

we would love to come back when the lagoon is open. everything was amazing!

Staff and range of activities

Few things that were a bit run down but understandable being in the location.

le cadre est magnifique et les employés très sympathiques . Le buffet du petit déjeuner est très copieux avec un large choix de produits. magnifique vue en prenant le café! Agréablement surpris par la qualité du service ! merci pour votre accueil !

We absolutely loved our stay here at the Holiday Inn in port villa. It was our first time visiting Vanuatu and we had an absolute blast. The resort by far exceeded our expectations and it had everything we needed. The staff were an absolute highlight, so friendly and gave recommendations on places to visit etc. Paul, Mary, Jane and Belinda were amazing at reception and David and the team at the pool hub were fantastic! So many activities at the resort and we loved the on-site Catamaran and Melanesian night!! We just arrived back home and are already looking to re-book. 10/10

No faults! Loved it all

The location was beautiful. The local staff where amazing so helpful and friendly. Food was good although breakfast could have been hotter. Plenty of menu choices. Good evening entertainer.

This is an older property built over 3 levels with lots of stairs. The shower is over a deep wide bath there are grab rails. So be mindfull of this if you have mobility issues. This should be mentioned on the website. The first room we where given was dark and dingy and had major air con issues which took 4 trips to reception to have resolved. We where eventually moved to another room which was lighter and brighter. The toilet in this room need attention twice. Both rooms had grubby upholstery and in both rooms the sliding doors where hard to open and close. Room was advertised as having a balcony which was only big enough to stand on.

All facilities are great. Staff are all wonderful especially the GM who took control of our delayed flight in sorting our entitlement with the airline.

Nothing!

location was good but in my opinion price of the breakfast was too high.

The staff are incredible! So friendly and welcoming, always extremely helpful. Great kids club that exceeds expectations.

The rooms and facilities are getting a bit tired however the fact that the staff were so good made up for it. We stayed at a 5 star in Vanuatu that didn't have staff as great.

Nice pool and dining areas

Buffet breakfast is overpriced.

Good location, amazing views and great facilities. Room had all the basics and was very comfortable. Stayed here after a cancelled flight and it was amazing. The staff and service were impeccable. After a disaster of a holiday it was nice to end on a wonderful note.

Following the dual cyclones of “Judy” and “Kevin”, we were evacuated to the Holiday Inn Pt Vila. The care and attention we received from the staff and management, Randy and his wife was impeccable. Highly recommended.

The property was kept clean and staff were friendly.

It was a little dated and needs some work. As example you walk around the pool and the tiles move under your feet.

Top stop great food and pool areA Staff amazing

Stairs Retired couple no offer to lug bags up stairs to room Only way to pool 3 levels of stairs Not really pointed out on Web site

Swimming pool area was awesome, breakfast was good, dinner was good Staff was very friendly. We love that there was a air-conditioning space we're you could dine too, because of the heat in Vanuautu it is a bonus

Dinner in the evening could be little bit warmer

Great service by Maria, Ricky, and Bradley.

friendly staff use of kayaks

Dirty old and tired hotel. Pool had danger hazards and wasn’t regularly cleaned. Food was always 1hr late. Promised GF food and they couldn’t provide it. Staff never gave you what you asked for. Staff were extremely slow and seemed confused at times.

great breakfast. loved the coconuts - so sweet

mosquitoes. the place could use some zappers

-beautiful and spacious lobby -clean rooms and bathrooms -very attentive and friendly staff -sizeable pool -good location, close to city centre and airport

-the overwater villa was quite dated and lots of repair needed: sliding doors out of rail, outside sliding doors bolted and unable to open, blinds not opening and closing properly -even if it was an overwater villa, there was no access to the balcony over the lagoon, hence you are just inside the villa -it is quite far and troublesome to go to the lobby, restaurant and pool from the overwater villa - you need to ride a boat or call a bus to pick you up and drive you to the lobby

The shower was very good.

The staff is ok, not very friendly. The room is very small.

great reception staff, nice rooms and nice loping resort.

We had a water villa and the view was amazing

The villa is run down

Large resort with large pool relatively close to airport location

The entire resort has been let go a bit over covid. The whole place is looking a bit run down. The pool has green edges and the staff are all undertrained. It was very obvious which resorts retained their good staff on over covid and which ones fired everyone to save money, and now cannot get competent staff now they are trying to get started again.

The staff are very friendly and try to help where they can. They are still recovering from covid I guess so they had a lot of new staff in training which was fine. They are all willing to learn and do their best. The continental breakfast was amazing! Highly recommend the Melanesian nights the experience was excellent.

The pools were quite dirty and needed a good clean. When checking in we asked for our rooms to be together, they advised that they were together. Went to our rooms to find out there were on the same level but not near each other. Took over an hour to sort out.