Service & support from staff, ambience and food

Only glass door lock of wash room was not working properly.

only food that too very limited

live kitchen food options very less no outdoor areas small rooms and room height torn curtains soiled furniture limited access to TV stations

Location of the Hotel

Centrally located close to riverfront which is walking distance. Generally clean and well kept.

They insisted on giving only one card key even when two people are staying in the room (in the name of security and policy). This is a silly policy and a MAJOR inconvenience when travelling with family and grown up kids. Management should review this policy.

we had asked for packed breakfast for 5 people and the reception gave us only for 2 . On asking him, he said this was all he had

The reception was not friendly in room dining was not upto the mark

rooms dingy with too low roof

location

the front end staff took over an hour to check us in, and seemed to not understand what they were doing, asking each other very straightforward questions. No facilities were explained. internet did not work for hours until a hub was installed in our room - after repeat requests to resolve. the decor was tired and desperately needed a revamp. Even the cushions were flat and sad.

polite staff . good breakfast.

Cleanliness and old property