Staff were excellent, remembering our names and asking how our project was going. Rooms were huge and super clean and very well maintained. The location could not be better.

There is an arrangement with a restaurant next door (via an internal door) but the food was poor quality. I literally sent mine back and was refunded in full.

Location

Staff behavior and the apartment wasn’t air conditioned and also when I asked for a doctor for my kids they couldn’t help

The property and location is superb. Really enjoyed my stay and would return

It appears I have been scammed off the official booking.com site and the lack of response to compensate me for my double payment has been less than forthcoming.

Location Layout Comfort

No View Housekeeping Basement chimneys expelling what seems like cooking steam into our windows throughout the night

Everything was great!! My family loved starting at Cheval and have told me to book cheval in London too in our next visit.

I have been there for 3 times because I like it . But this time is very disappointing.

Dirty, noisy, the staff is not friendly. Very disappointing.

Excellent location, helpful staff, great comfy beds plus having a washing machine and dryer.

There a few stairs to keep in mind but doable even with large bags.

Beautiful rooms and location was amazing

There was a lot of construction right outside our window and we could hear scaffolding clattering together every morning before 7am like clockwork. We did not sleep well our whole stay and we were there for 9 nights. Single glazed windows did not hold out much noise at all, even if the scaffolding wasnt there it still would have been loud with crowd noise. We are easily pleased so this was dissapointing. There was also the rudest cleaner I have ever come across. She was European cleaner and was not professional at all. Every other staff were wonderful though.

the location is really great literally on the Royal mile. the room has a fantastic view, charm and modern vibe.

Very comfortable and perfect location!

loved it!

Wonderful location, great views from the apartment which was very nice

Well equipped with all needed for a comfortable stay.

Staff wasn't polite, place wasn't cleaned well, too much noise from outside as drunk people were shouting till early hours

feeling at home without actually being at home

not necessarily dislike but I believe the bathroom could use more amenities

great room, very comfortable.

room was too hot even with the heating turned off

perfect location right across the street from Saint Giles cathedral on the Royal mile.

Nothing

Everything about Cheval Chambers was simply fabulous, I would stay here again 100% All the staff we dealt with were lovely people, courteous, and helpful from check-in to check-out our apartment stunning, location stunning we will return again in the future

There was absolutely nothing to dislike Faultless!

Great location on the Royal Mile, very helpful lobby staff, super apartment, and helpful to our dogs.

We chose to have breakfast and to cook dinner in the apartment (local restaurants full due to Beyoncé concert) and so more cutlery and a microwave would be helpful.

almost everything

We loved it. The service was amazing, the location is perfect, the restaurant was great. I would highly recommend this place.

wonderful views, beautifully appointed, welcoming staff team

nothing- all great

amazing flat with own kitchen

church bells ringing every hour

one of the best rooms i have ever had the pleasure to stay in, it was amazing, the design was exceptional, it was clean and homely, the view was fabulous, the reception staff made us feel so welcome and made our stay even better.