everything

that they don’t provide breakfast but the location of the hotel is perfect so it was ok

Love the staff. When we arrived, they first greeted us with tea and snack and explained the facility. Always greeted us with smiles, showed us maps, advised us about the best way /places to travel, and gave us ice-cold drinks and fans when we went on our day excursions. The Ryokan itself was wonderful, but the staff made our stay extra special.

No complaints. They were wonderful.

Location, atmosphere, service, food, onsen We stayed 4 nights Loved the breakfast - great way to start the day, fantastic wine list, spacious rooms , welcome drink at check-in, green tea service in the room, the futon is a little thin but there are extra futons in the closet so it is easy to add a second or even a third one to make it softer, lovely onsen toiletries set with take home bag, staff extremely helpful with directions and answering questions, held our bags on the last day Many thoughtful details that made the stay so relaxing and enjoyable For my son’s 21st birthday dinner, we had kaiseki dinner (must pre-book) in the bamboo garden room (the hotel was so thoughtful and gave him a gift) The hotel experience really enhanced our stay in Kyoto HIGHLY recommend this ryokan

Nothing

Very friendly staff, departing gift of chopsticks when we checked out which was great.

It was great, couldn’t have asked for more.

Bed was nice, onsen was too!

Bad value for money, the rooms are 10,000 yen too expensive... for this accommodation it should cost no more than 15,000 Yen