The hotel staff were incredible and very helpful. They helped me plan my activities and organize tours for me, contacting the owners of the tour agencies themselves. My room was very pleasant, had great views of the beach, had great airflow, and was in a perfectly central part of town. The breakfast at the cafe downstairs was tasty and affordable for guests.

Nothing

Great location, staff, room, and view from room. Really good breakfast - something different everyday and lots of food (never left hungry at all).

Lots of stairs but needed for the beautiful view.

the location is good. the view is also nice. the staff is friendly and helpful. the communication through WhatsApp was always quick with Nelly, she was caring and always there with a quick fix. The room got cleaned everyday, also with fresh towels.

for 90 dollars a night I expect more, even on the Galápagos Islands. the bathroom was never really clean ( hairs on the windowsill which where not ours), the windows weren’t clean either. the fridge had an old opened bottle of water during our whole stay. there is no place for the beach wear to hang. there is a misleading picture ( picture number 8) which suggest that there is an rooftop outdoor area, but it’s actually just the view from the window pictured from a weird angle. the communication before our stay was a mess, I never really got an (proper) answer to my questions, very unprofessional. we asked for a taxi three times, they told us it’s going to be there- well it wasn’t. in the end we talked to a staff member and she ordered us a taxi up on our request ( which was then the 4th request). the restaurant was only open till noon - then they closed the place with ropes, which is not very inviting. we really don’t understand the good reviews.

The logo on the towels is the only what I found nice there. Im

It was not the nice room like on the pictures, I got the room on the ground floor with no daylight and the walls where moldy, it was disgusting. The owner "cleaned" my room the next day, she touched all my staff and mixed it to other places, e.g. put my dirty clothes to my freh ones. First of all - they dont had to touch my private things and it was not cleaning cause you cant clean a moldy room well. She also doesn't closed the window after cleaning - so I had a lot of insects when I came back and then I changed the hostal !! She only said sorry with her bad english, I had the feeling that she give the better rooms ( 3 in summary ) to the Ecuador people and this distusting room to people from Europe.... Also the ventilation was plenty muldy - please watch the pictures....its unhealthy to stay there !!! The restaurant was only open for breakfast - the most of the time the small place in front, the only place there where you can sit outside was closed with a rope. So a bad room, no place to sit outside, no place to let dry your bath clothes or towels...I cant understand the good reviews. All the other hostals in Puerto Villamil have minimum a place for sitting outside and a rope for wet clothes.

Staff is friendly, gave us free juice when we arrived and let us to keep luggage stored after check out

The room in the main photo of the hostel is nicer than the room we stayed.

the view from the room on the top floor room is very nice

breakfast is minimal, should be definitely improved in quality and quantity

The room on the top was excellent, the wind was circulating, we didn't use the AC, it has a very nice view. The bed was large and comfortable. They cleaned the room every day. The staff was helpful.

The pillows were very light, our heads were basically on the mattress. The bathroom was very tight, there were no soap, no shampoo and no place to hang the towels. The second room we booked for our children was on the bottom and has no window.

I don’t often write reviews. But the sat where so gos this is a great place to stay they helped me book trips the ferry and always on hand to give information.