My first time ever staying at Hogwarts, absolutely magical!

Simon was best host he told all about the place, showed all .... Very kind person, thank you Simon.

Pool was working only till 5pm and booking.com shows 9pm, misspelling, also showing restaurant is there but its not. After I learned that all info is in there website, but I booked in booking.com where its shows none of the TRUE info. Water is not enough for larger families, no shower gel nothing like that. For the price paid, would be nice to have slippers and shower gel, shampoo, conditioner, moisturiser...... On top all that we wore asked to take rubbish to bin, what hotel will ask to take your rubbish and brig it to large bins?

The location and the facilities great for a break away or holiday views are stunning

Nothing

Perfect location for exploring Loch Ness and it’s surrounds. Very short walking distance to amenities in town and the grounds were immaculate. The apartment was clean and spacious. Well equipped kitchen, excellent Wi-Fi connection and smart tv. Two excellent showers in the apartment and the pool was a fantastic addition to this facility.

The mattresses on the beds were a little on the soft side, although that could be just personal preference. Although the doors to all to the rooms were heavy to stop noise travelling throughout the apartment was great, it would have been handy to have a few door wedges to have the option to keep them open. The living space can feel a little dark and although there are plenty of lamps, perhaps brighter ceiling lights would help. Very minor details.

The house was clean and the area is beautiful. Loved the pool and the gardens. Enjoyed watching the cricket. The beds were comfortable apart from the horrible pillows

Been before about 3.5 years ago and was very impressed. Unfortunately not so this time. Everything seemed in need of freshening up. Sofas extremely uncomfortable and saggy. Cushions were disgusting - all matted. Rug in living room and carpets in bedrooms also matted and worn. Bathrooms smelt bad but no way to air as no extractor fan. Unable to open window in 2nd bedroom. Pillows very flat, definitely need to be replaced. When I booked was told we would have 2 large double beds but one quite a small double. Also told we would have a view over the cloister gardens but instead stuck in a passageway outside a fire exit with a view of a blank wall. When I booked, was told the address was 13 The Old School but when we got there, we were told we were in 5 The Brothers Wing. I did query this with the only member of staff we saw and was told I would have to take it up with whoever i booked through. Also told we would be provided with robes to use when going to the pool but had to pay for them.

Everything and I mean it.

N/a

amazing location, views and surroundings

no heating in hall ways, poor signage for waste disposal. a bit of trek to room but that what you expect from from a large property.

fab location

the spa is not really a spa very small cold pool along with a small sauna & steam room