It was near center plaza. The location was great! It is near the museum, restaurants, ATM and many stores. The staff was nice and helpful. They helped me get a taxi 3:40 am to the airport. Room service was there daily. The facility itself looks nice with cable. There's a restaurant in the hotel, I didn't eat there but the food smells good. The police station is right across the street.

Some of the furniture and fixtures was old and falling apart. I really wanted a hotel with a gym. The gym was incredibly small and the machines was rusted and didn't work. It shouldn't have labeled a gym as it's amenity.

The breakfast its right, but can to best like a mexican ..

The maintenance is very very poor.. bathroom, valves, doors, tv controls, air conditioner, beds, etc... Recepcion person more open main..

location

The room was clean and comfortable. The location. Good customer service.

We could clearly hear the noise of the traffic from out side and couldn't rest enough because of that. The room didn't provide an iron or hair dryer.

Good location, clean, safe, right downtown Chihuahua

property clean

service

advertises that they have a shuttle service, they do NOT have a shuttle service, which is annoying as that is the only reason why I booked a stay with them. I messaged them to confirm a shuttle, and they did not respond. Beds were VERY hard. didn’t get to eat the “free” breakfast as I had to leave to the airport - would be nice to have the option to get it earlier.

The location is perfect for business trip.

The shared hot water between rooms. It is not comfortable, even more for people with out any type of relationship. Also, the parking lot is not easy to find a spot.

Location and transfer towards the airport.

Air system made quite some noise (also at night). Breakfast very poor in terms of options

The staff is polite and the view is nice

The hotel has a wonderful friendly staff. The location was excellent was in walking distance to the city center. Great value the price was good for the the amenities.

At a convenient location close to downtown, easy way to walk around.

When we got to our room, there were no towels and there was no hot water at all.

Staff

Perfect , even the food was awesome

Clean close to downtown

Breakfast was blan need updates in restroom and bedding was old need to replace pillows and mattress

Location excellent. Room comfortable and clean. Night porter very helpful and friendly.

Breakfast was not available even though it was paid in advance and we were on time for. Chef was most unhelpful. Rooms as advertised were not available and windows open to internal lobby.