Location is ok, a lot of maintenance needed on this cabin for the price they are asking We were given the address the very last day usually they will provide you after the last downpayment or at least a week before Grills were dirty, leaking ceilings, lots of broken floor that Make them dangerous to get cut really easy.

Location is ok, a lot of maintenance needed on this cabin for the price they are asking We were given the address the very last day usually they will provide you after the last downpayment or at least a week before Grills were dirty, leaking ceilings, lots of broken floor that Make them dangerous to get cut really easy.

Very disappointed with how outdated the property was. Carpets with many stains, furniture old and worn out, one dinning chair had been screwed back together, but no seat support. Kitchen not sufficiently stocked for number of persons staying. Seven forks for 17 people, no cookie sheets, one large frying pan to use, other had an unsafe handle. Some of the deck boards were rotten. We had to clean the hot tub ourselves and purchase chlorine tablets for chlorine dispenser. The place needs a good spring cleaning, paint, new flooring and a new dryer. If we had not paid our money in advance we would have left and found other lodging. Did contact management about leaky kitchen faucet and no bath tub plugs, which they promptly corrected. Management also promised to return a blue tooth speaker that was left behind. I would not rent from Aunt Bug's again knowing that not all of their cabins are appropriately updated and cared for.

Very disappointed with how outdated the property was. Carpets with many stains, furniture old and worn out, one dinning chair had been screwed back together, but no seat support. Kitchen not sufficiently stocked for number of persons staying. Seven forks for 17 people, no cookie sheets, one large frying pan to use, other had an unsafe handle. Some of the deck boards were rotten. We had to clean the hot tub ourselves and purchase chlorine tablets for chlorine dispenser. The place needs a good spring cleaning, paint, new flooring and a new dryer. If we had not paid our money in advance we would have left and found other lodging. Did contact management about leaky kitchen faucet and no bath tub plugs, which they promptly corrected. Management also promised to return a blue tooth speaker that was left behind. I would not rent from Aunt Bug's again knowing that not all of their cabins are appropriately updated and cared for.

I find myself having to write a negative complaint for the first time. We called and complained to management about most of the below. A maintenance man came out and asked us to write a list of all the problems. Instead of enjoying our vacation we spent the first day cleaning - asked to have a cleaning crew come out. But no one ever did. We spent a lot of money on cleaners, wipes and ended up having to clean cabin especially kitchen and bathrooms before allowed anyone to use. We spent time calling the management and listing complaints and gave them to the maintenance man. He brought back a new toilet seat and a drain for one bathroom. Still none of the leaky faucets were fixed. Or any of the ants, bees and other insects were addressed. Hot tub unusable and even after maintenance came out on next to last day it still wasn't usable. The upstairs AC never got below 77. Management did send service person but had little he could do to remedy. The other complaints below we had to live with given initial response from management. Aunt Bugs is appropriate name as cabin had ants crawling out of drain into 2 of the tubs and other sinks, bugs crawling in every room including large spider on pillow. Upon arrival found large broken glass vase with marbles inside- vase had large hole in side so a child/adult who might reach in to grab marble would slice their arm (we put it away so nobody could access it). Cabin was dirty even for pre-COVID requirements but definitely not even close to COVID clean requirements now. Bottom of broken bottle on walkway to lower deck. 2 level cabin where A/C would not cool down below 77 degrees even when set low to try and make it work. Complained there were no fans to use - except one. No hangers in closets. Nearly all faucets leaked constantly. Loose flooring in front of dishwasher enough that it flipped out first time we walked over it. Toilet stained and filthy. Hot tub cloudy and smelled. GFI outlet kept tripping so we could not use microwave unless we moved it to another spot. Trash around yard including dryer lint mounds where it was dumped over deck onto the yard - very disgusting especially given area where kids could play. Aunt Bugs cabin next to ours had 2 gas grills. We had disgusting camp grills not cleaned and at least 5 gallons of wet charcoal dust/remnants stacked next to it. We had to go to Ace Hardware to buy our own grill. Overall a disappointing stay and will never recommend or go back to Aunt Bugs.

I find myself having to write a negative complaint for the first time. We called and complained to management about most of the below. A maintenance man came out and asked us to write a list of all the problems. Instead of enjoying our vacation we spent the first day cleaning - asked to have a cleaning crew come out. But no one ever did. We spent a lot of money on cleaners, wipes and ended up having to clean cabin especially kitchen and bathrooms before allowed anyone to use. We spent time calling the management and listing complaints and gave them to the maintenance man. He brought back a new toilet seat and a drain for one bathroom. Still none of the leaky faucets were fixed. Or any of the ants, bees and other insects were addressed. Hot tub unusable and even after maintenance came out on next to last day it still wasn't usable. The upstairs AC never got below 77. Management did send service person but had little he could do to remedy. The other complaints below we had to live with given initial response from management. Aunt Bugs is appropriate name as cabin had ants crawling out of drain into 2 of the tubs and other sinks, bugs crawling in every room including large spider on pillow. Upon arrival found large broken glass vase with marbles inside- vase had large hole in side so a child/adult who might reach in to grab marble would slice their arm (we put it away so nobody could access it). Cabin was dirty even for pre-COVID requirements but definitely not even close to COVID clean requirements now. Bottom of broken bottle on walkway to lower deck. 2 level cabin where A/C would not cool down below 77 degrees even when set low to try and make it work. Complained there were no fans to use - except one. No hangers in closets. Nearly all faucets leaked constantly. Loose flooring in front of dishwasher enough that it flipped out first time we walked over it. Toilet stained and filthy. Hot tub cloudy and smelled. GFI outlet kept tripping so we could not use microwave unless we moved it to another spot. Trash around yard including dryer lint mounds where it was dumped over deck onto the yard - very disgusting especially given area where kids could play. Aunt Bugs cabin next to ours had 2 gas grills. We had disgusting camp grills not cleaned and at least 5 gallons of wet charcoal dust/remnants stacked next to it. We had to go to Ace Hardware to buy our own grill. Overall a disappointing stay and will never recommend or go back to Aunt Bugs.

They need new beds and pots and pans.The cabin really need to be updated.

They need new beds and pots and pans.The cabin really need to be updated.

The house it self was pretty good. Saw LOTS of bears so you can't let you childen out to play but there is plenty to do in Gatlinburg to keep them busy. House needed repairs, dishwasher, sink faucet. Also Aunt Bug's policy was to NOT give out the address which is a terrible policy when traveling 10 hours. You want an address to go to, not just riding around town waiting. We had infants so had to leave early in the morning so they would sleep getting us there before check in time. Caben was ready, cleaned but still wouldn't give us the address. Had to request 3 times for them to take the garbage as the BEARS loved it. Don't think I will rent from Aunt Bugs again.

The house it self was pretty good. Saw LOTS of bears so you can't let you childen out to play but there is plenty to do in Gatlinburg to keep them busy. House needed repairs, dishwasher, sink faucet. Also Aunt Bug's policy was to NOT give out the address which is a terrible policy when traveling 10 hours. You want an address to go to, not just riding around town waiting. We had infants so had to leave early in the morning so they would sleep getting us there before check in time. Caben was ready, cleaned but still wouldn't give us the address. Had to request 3 times for them to take the garbage as the BEARS loved it. Don't think I will rent from Aunt Bugs again.

Beautiful setting but the view was not as good as we thought it would be. Not a clear view to the mountains. Other properties very close by had better views. Not having a pool to go to (since the community pool was under renovation) was a disappointment for the kids. Had an issue with the electrical connections. One bathroom's lights were out the entire time we were there and had to have an electrician come out for other problems. The game room was great and kept us occupied on rainy days. Overall, a very nice property with a few glitches.

The house was great. We enjoyed being in the woods enough to see some wildlife but were still close to all the amenities Gatlinburg had to offer.

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: There was several things I was dissatisfied with but overall it was okay.

Good house and location was great for us. We went to the Greenbrier hiking area and did not have to go through town. 8 bedrooms and worked ok for us with 7 couples and 5 kids in the bunk room. We also had 2 infants in pack and plays in their parents closets Tight but doable Playroom is a bonus but no air hockey puck and some other issues We would go back due to location

Good house and location was great for us. We went to the Greenbrier hiking area and did not have to go through town. 8 bedrooms and worked ok for us with 7 couples and 5 kids in the bunk room. We also had 2 infants in pack and plays in their parents closets Tight but doable Playroom is a bonus but no air hockey puck and some other issuesWe would go back due to location

Good house and location was great for us. We went to the Greenbrier hiking area and did not have to go through town. 8 bedrooms and worked ok for us with 7 couples and 5 kids in the bunk room. We also had 2 infants in pack and plays in their parents closets Tight but doable Playroom is a bonus but no air hockey puck and some other issues We would go back due to location

Rating Details: The property manager was adequately helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: It was a great getaway after the 2-month Pandemic. But this place needs some work. The bi-fold closet door was off the hinges and standing against the wall in a bedroom. My husband actually put the door back up. The tub handle in one of the bathrooms doesn't fit and falls off when you use it. Broken bricks were lying on the deck... bulbs don't work in all the rooms... and when we got there, you could tell it had not been cleaned in a while. It was probably cleaned before the pandemic and then no one even went by to check it before we came. It was dusty and the toilets were disgusting! The water was even turned off in one of the toilets. There were no chemicals in the hot tub in the floater. It was empty. And they told us we couldn't get in earlier because the cabin wouldn't be ready....??? Not sure what we waited on... I even called and asked when the last time was that it was cleaned once we arrived. The person told me "it was recently..."

Rating Details: The property manager was adequately helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: It was a great getaway after the 2-month Pandemic. But this place needs some work. The bi-fold closet door was off the hinges and standing against the wall in a bedroom. My husband actually put the door back up. The tub handle in one of the bathrooms doesn't fit and falls off when you use it. Broken bricks were lying on the deck... bulbs don't work in all the rooms... and when we got there, you could tell it had not been cleaned in a while. It was probably cleaned before the pandemic and then no one even went by to check it before we came. It was dusty and the toilets were disgusting! The water was even turned off in one of the toilets. There were no chemicals in the hot tub in the floater. It was empty. And they told us we couldn't get in earlier because the cabin wouldn't be ready....??? Not sure what we waited on... I even called and asked when the last time was that it was cleaned once we arrived. The person told me "it was recently..."

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Plenty of room and very nice location, only issue was that the hot tub was dirty and had no chemicals, when I called they came right out and added chemicals. The house keeping needs a little attention with dusting and floor cleaning.

Having to check in at an office prior to arriving wasn't something I was used to having to do. Now I realize it's because they make you pay the security deposit in cash. It wasn't in the check in instructions which would have been helpful so we didn't have to search for an ATM after going to the check in office. I am not allowed to list the amount of the deposit, but suffice it to say it took multiple ATM transactions to get the required amount out. The cabin location was very good. Parts of it are a little rough around the edges. Blinds broken, chairs sagging, lightbulbs burned out etc. Had to hook up the televisions to make them operational. There's an absurd number of remote controls, but most of them were missing batteries so bring your own. The hot tub was a good size and operational.

Rating Details: The property manager was very helpful. The vacation rental was very dirty. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This was a wonderful cabin and everyone loved it. However, it was so not clean at all. A little sweeping would have been fine. Outside of the condition of the cabin, everything was great!!!!

We loved the moosehead and pacman arcade game, other amenities need to be updated

Rating Details: The property manager was more than helpful. The vacation rental was clean. I was somewhat unhappy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Decent property. Not so great views. Rustic.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Our vacation was one well spent. Everything about the cabin was good. Had no issues. Would recommend Aunt Bug cabins anytime.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a great couples weekend for the holidays.

Rating Details: The property manager was very helpful. The vacation rental was somewhat dirty. I was more than happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: We made it work and our family enjoyed being there together. When we first arrived 2 of the TVs didn't work but they were quickly fixed by the staff. However, I do have a few suggestions. Who ever is doing the cleaning isn't doing a good job. The stools had something spilled all down several legs. The sink and stove could use a good cleaning. I have learned to bring some extra pots and pans but the wasn't even enough forks for the 14 of us. This house certainly can sleep the 20 as advertised but does not accommodate 20. Usually larger groups do their own cooking and shouldn't have to supply dishes and utensils. It was great having the extra refrigerator!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Nice location, we enjoyed the stay other there

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This was a nice cabin with the 8 bedrooms we needed; however the whole cabin needs a thorough cleaning, and the stove should be replaced since burners cause problem and broiler doesn't work. Neighbors caused quite a noise issue on Saturday night, but that was not your fault.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The only problem we had was the Hot Tub smelled very bad.. Other than that, the cabin was perfect..

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was more than happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: We were happy with the location and the size (8BR) but were not pleased with the furnishings, kitchen/appliances/dishes. Half of the window blinds didn't work. I've stayed in several of Aunt Bug's properties and this was one of their most expensive -- and it should not have been. Not anywhere close to as nice as other properties that are cheaper and better appliances/furnishings. Stove from the '60s. Refrigerator from the '80s. Limited glasses. No sharp knives. Rooms outdated.

Rating Details: The property manager was adequately helpful. The vacation rental was very clean. I was more than happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Nice cabin with a decent location. The biggest gripe is that the cookware was not even remotely stocked. For the cabin of that size it was not adequate.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We loved the house and had a great time! Thanks for extending our check out time by an hour. However, the air hockey table, fireplace and cable downstairs did not work properly.