Pool area.

Food was terrible, cold and in some cases left overs were presented for other meals days later. Rooms smelt and the property hard no beach you could lay on. We were only told at check in that with a 7 night stay you could only reserve 3 nights at the restaurants the other nights at the buffet which is awful. Very noisy, and not much help from the front desk. Will definitely not be back. Ice machines, coffee maker and many other things did not work.

Great service. Modern and well maintained. Excellent location (private but close enough to great amenities such as crocodile sanctuary,Ixtapa Island, Playa linda, great cyclo path). The jacuzzi in the rooms. the View!

Ridiculous dress code for reservation only dinner (mandatory pants and closed shoes at 30deg outside). I (male) was able to get in wearing my mom's dress though. Adult only jacuzzi. My 13 year-old was not able to get in even with adult supervision and the lifeguard two meter away.

location and the food was alright. not bad at all.

they didn’t let my cousin wear a bikini top to the buffet yet there was a lady with her airbags at full blast and they didn’t say anything. not sure if the wait staff didn’t personally like her style. sexist move in their part. also the check in times are long. not the staffs fault maybe switch up the check in process

I like the staff, very helpful!!!

I didn’t like the room because the air conditioner smelled very bad. also I didn’t like,the bar only have 2 choices of beer modelo or Indio.

The food was amazing!

The receptionist took over an hour to check us in.

We completely enjoyed everything. One thing that stood out was the absence of pushy salesmen trying to get you to buy some "membership". We've been scammed by that in other Mexican hotels. I was pleasantly surprised this establishment did not have that at all! Loved it and will definitely go back!

I did not like the "booking agent" when trying to book another week at a later time. Trying to forcefully sell me 3 rooms when all I needed was 2. Do your own booking online.

the property

mask necessary,food has gotten complicated to get to ,snack bar was serve yourself before now you have to sit and eat, they ask your room number every time you try to eat as if food was not unlimited ,late at night there is no food to eat,the bar at the pool is no longer open under the cave.the pool closes super early at 7/8 beach aces was closed most of the time of my stay.everything is far from location

buffet variety was not very consistent. Mexican night food was great, show not so much. limited specialty restaurant visits did not meet my expectation

service

food, drinks

Rooms are ample, clean and comfortable, with great views to the Pacific Ocean and Isla de Ixtapa. There are 3 pools, one only for adults. Beach is small, but private and nice to swim in the sea. Food a good at Aqua buffet and excellent at the 3 specialty restaurants, though surprisingly, you can only visit one of them per 2 nights stay. Overall, a great hotel for Ixtapa, good value for the price, excellent amenities.

Having only 1 chance to visit a specialty (a la carte) restaurant for every 2 nights stay, so every other meal was basically snacks or buffet.

Okay Breakfast Okay Location

False Advertisement; No beach area at all; Misleading advertisements about the soccer field, activities and shows on location. Lack of respect from one the staff members at the convention center for the Saturday night show.

great staff

better communication

everything

the suit and the pool area

The view of the ocean and the island is breathtaking. Our balcony was our favorite place.

the location was great also staff was very nice and friendly