The location was good.

The hotel was really dirty. The bed & curtains had stains. The bath was dirty (limescale). The window was broken which allowed too much air in, we had to contact reception twice regarding it and all they would do was send maintenance who did some DIY with super glue but did fix the overall issue or offer to move us to a different room.

Location Cleanliness Staff attitude

Cleanliness and staff behaviour was amazing. Normally we don’t find such things in these locations.

Nothing really. Just one suggestion. It will be good to have locker inside room.

قربه من الحرم

لا توجد محولات كهربائية خاصة بشحن الهواتف فقط

Proche du haram

La moquette

Fantastic location Good breakfast Spacious and clean rooms Staff is very friendly

اش اقول واش اخلي .. الاستقبال كلهم الله يسعدهم ويوفقهم ويرزقهم من حيث لا يحتسبون من اجمل والطف الناس صراحه .. الاقامة كانت تجنن بسببهم 💙 واخص الاستاذه ريما و بنت ثانيه ندمانه اني ماعرفت اسمها 🩷 شكرا لكم من قلب

لا شيء

The staff and the room suite

Everything good

Location is very close to haram, value for money, and its cleanliness.

Housekeeping services

Breakfast

clean

distance to haram from hotel is sunny and golf cars don't come often too hard for elderly to walk in sun for more than 2000 feet

location

nothing

The room was good and it was very near to madina

Location + friendly staff specially Mr Abderahman jamaan (Manager)

Nothing

Restaurants breakfast is very nice that's the best Location is Good and pleasant

Floor is very oily and slippery, it can be better if cleaning staff maintains properly

The gentleman behind the reception w hi om im assuming might be the manager or supervisor was very nice and kind and warm

Not value for money what we paid for 3 nights

Nice location and the room was clean

Overall a really good hotel, The staff was very nice, The location is 10/10 only 5 mins walk and you are in Haram, rooms were very clean, check in process was very fast. It was a very comfortable stay, they extended our check out time till 2, thank you. Yes if I go back to Madinah insha'Allah I will stay here again.

WiFi wasn't great but I guess that's not a big deal.

Location, Breakfast, Clean

The cards to open the door were bugging and it was difficult to open the door, the lights of the principal room wasn’t working even with the card insert Personnel needs to speak more in english to help tourists

Location

Room service

Proximity to Masjid Al-Nabawi

Impossible to find a single square feet of clean carpet in the room- very dirty