beds were ok, room was good size, shower and bathroom good size, facility inside is pleasant.

we came at 5:15 pm and no one was there to check us in- sign said check in until 4:45 pm only. no one was there, we called and called the contact numbers, no one ever answered or returned our calls or messages left through booking. we had to find another place to stay that night (that was really gross) down the street. do NOT book unless you absolutely will be there before 4:45 pm. they will not make exceptions, arrange for “late” check-in or answer or return your calls or messages after this time. next night we came for the rest of our reservation, they refunded some of our money from previous night. they don’t have a water filter, expecting you to buy plastic water bottles, just a hot water kettle and some industrial large plastic jugs they have non-filtered stored in (presumably for the kettle). we came back after the day and there was no running water in the whole hostel and once again no one there after 5pm and once again no one to answer phone calls or messages despite them leaving a number for “after hours.” we had been on a long muddy hike with no way to take a shower or even brush our teeth or flush the toilet. I ended up finding those jugs of water, boiling some in the kettle and mixing some with the ingested water in the water bucket for the toilet and used that to splash a shower on. then boiled some more water and brushed teeth etc. we still ran out of jug water and had to take one to the water dispensers and pay to fill it up ourselves as the staff did not refill the jugs and simply said it was a city-wide problem when they got back to us the next day during business hours. they also don’t know anything about busses or transport, except for one private transport they have to recommend. it’s a kind of depressing town as well and I wouldn’t recommend even staying anywhere in the town. find a hostel at Mt Kinabalu (we didn’t realize they had hostels onsite there) or another nearby town.

Clean and comfortable room.

Staff were not helpful at all. They couldn’t tell us any information about buses to KK or the mountain - very unusual for a hostel that is located for getting to the national park! On arrival we rang the buzzer 8 times and still couldn’t get in. Turns out that we also had to undo the bolt on the inside of the gate but we weren’t to know. The receptionist was sat upstairs and could hear we were struggling to get in but didn’t come to help even though she wasn’t busy! Staff leave at 4-5pm so if you have any issues there’s no one to help. The wifi went down and we tried to contact the number at reception but couldn’t get through and didn’t get a response on WhatsApp until the morning. No idea what we would do if there was an actual emergency!

I like the place. Easy to find and near to place to eat/groceries.

I think everything was okay. You get what you pay.

I didn't spent much time at the hostel but the staff was helpful, good wifi, everything was clean.

The beds made lots of noise.only one plug in the room.

great location in the center of town, good value for money, clean comfortable rooms. friendly helpful staff.

The reception desk isn’t manned in the evening- but the staff were attentive when I messaged them. This isn’t a sociable hostel, there seemed very few people staying here when I was there- not much atmosphere.

Ranau Town - Please provide reserve water tank

No water supply at Ranau Town

Thanks Melissa,she really helped a lot but feel sad that didn't see her the day I checked out.

They didn't want me to check-in after 5pm. Really upset me.

they had free toast, peanut butter, jam, biscuits, tea and coffee.