Super friendly and helpful staff

Restaurant not open for two out of four nights we were there . However as there were many restaurants open around town that was not a problem.

Nice traditional hotel right in the middle of town. The hotel overlooks a square park area. Our room was very comfortable with a nice bed and bathroom. The rooms overlooked the terrace of bars on the adjacent street - I can imagine this may be noisy during warmer weather but was unused whilst we were there. We didn't drink or eat at the hotel, preferring to try out some of the local bars and restaurants. The staff at the hotel were excellent and informative and helped us arrange a Jeep safari to see the Northern Lights.

There is no parking at the hotel. There is street parking on the roads around the hotel but this can be busy - it looks us around 15 minutes to find a space on a Sunday morning. You also need to be careful of the parking regulations. We parked in a parking area but facing the wrong way down the street and got a fine on our first night !

location

fitness room and dinner booked out even tho we were guests

Property is in a good location around the corner from central city bus stop #3 (easy walking distance). Front desk staff were very helpful in answering questions about where to eat, booking sightseeing tours, arranging for airport transportation, etc. Breakfast was not included in my rate (excellent buffet breakfast was 4,100 ISK/day). There are several restaurants, bars and shopping within easy walking distance. There is a 24-hour convenience market within a block of the hotel and a famous street hot dog stand is two blocks away. Short walk to the infamous Phallological Museum and simple to catch a city bus to visit Fly Over Iceland and/or the whale tour. My room was on the smaller side, as I was traveling solo, but nicely furnished, quiet and comfortable.

I can't think of anything I'd improve upon for this property.

Loved the location and the facilities. Comfortable, big bed. Good coffee machine (Nespresso), and nice size fridge. The front desk offered top services. Nice to have the small Spa area available.

To be a superior room I found it quite small, and part of the layout was not good, bathroom door - work station -closet doors - fridge, in the same, small corner, caused some frustration. Further I don not like the combined bathtub-shower. And one of the days there were several long dark hairs in the bathtub (I am a blonde).

Beautiful hotel, really central. Staff were super lovely and helpful. Room was beautiful and spacious. We were there for my husband's birthday (Reykjavik has been on his wish list to travel for a long time!) and the hotel surprised us with bubbles and chocolates which really exceeded my expectations and got the holiday off to a good start - thank you!!

Jacuzzi unfortunately wasn't working/on while we were there. Didn't really impact the trip just would have been a nice thing to be able to do.

lovely staff and decor

early breakfast finish

nice spa area

extremely overpriced. the staff were fine but not overly friendly or helpful for the steep price.

great breaky!

Central location, excellent hotel & room facilities. The food was great especially as I have dietary, allergy restrictions. Wonderful, helpful staff, especially as a solo traveler with tour recommendations since my tiurs were cancelled due to weather.

Nothing

We expect a pool and hot tub to be available in the morning and/or evening. Their hours are from 10:00 am to 8:00 pm, which doesn’t allow for either. Guests, especially in this city, will generally be out enjoying activities and meals and want to come back to the hotel in the evening to use the spa area. Of all the hotels we stayed in, this was the only one with a pool or hot tub that wasn’t available at night. In Iceland it’s common to swim/soak after a long day. Those facilities were a main reason we’d chosen this property.