Breakfast was superb!

The air conditioner didn't work very well.

clean, friendly staff and closed to metro station

tiny lobby, overcrowded for breakfast, lunch and dinner over the weekend, balcony in the room is useless, really really overpriced

We loved the design of our room - modern, simple and very practical. It's spotlessly clean. I liked it having a separate powder room and spacious bathroom with walk-in wardrobe and a make-up table. Beds are comfortable. We had good night sleep. It is conveniently located right next to the subway station. The kids enjoyed the swimming pool and jaccuzi. Gym open 24 hours. Hotel staff are excellent from receptionist to in-room services. The breakfast buffet offers an excellent variety of food with good quality. We really enjoyed our 3 nights stay at Andaz as a family and will for sure come back again when we visit Seoul and Gungam.

N/A

the room was spacious clean and very comfortable the overall design of the hotel was amazing

large rooms, clean, full amenities, great restaurant on-site, baggage handling, staff concierge, spa, pool facilities

spa and some restaurant prices are high compared to local offerings

The staff was lovely. The shower was fabulous! Location was perfect!

location. comfort.

on booking.com booked for 3 people (twin + extra bed). upon arrival we were told an extra bed cannot be placed into the room. Reservations staff need better training.

the service of the staff

condition of the room is a bit run down

Bathroom clean. Accessible to train station. It’s 15mins walk to the famous London Bagel shop

Room has a stale smell and the corridor to room is quite creepy. Bed and pillows uncomfortable. Surrounding hotel has no convenience stall and it’s hard to get food past 8pm.

Breakfast

Noise outside

the location

no one helped me to my room or even tell me where the elevators are!

great location and spacious and clean room plus very friendly and helpful staffs

location.

small room. limited food option until 17:00 pm

The location and Andaz brand

The room is lovely and spacious, but more than anything, the staff are amazing! They were constantly on the lookout for how to make our stay more enjoyable and so, so attentive to everything we could possibly need. Service was so prompt and they were constantly anticipating our needs. When I went downstairs to wait for my food delivery, one of the concierge staff voluntarily went the extra mile to head out in the cold and check if the delivery rider had arrived. I am so impressed - the staff alone are more than enough to make me visit again.