close to beach

room was dirty and staff was not hel

the proximity to the beach is nice

I messaged the hotel to tell them my flight was delayed, and they assured me that would be no problem, as I could check in up until 3am. When I arrived after midnight, I had to wait over an hour to be helped even though there were only 2 people ahead of me in line. I was told the room I booked was no longer available, but they could put us in a better room for the night, and we would have to come back in the morning and switch rooms, or keep the nicer room for $50. I was also told there was no parking pass available, and when we asked about spots we saw open on the street, we were told it was handicap parking (even though it was definitely NOT handicap parking). I went up to the room while my husband went to search for parking, and I found a parking pass in a little mailbox in the room, so we used that and parked in one of the street spots, without a problem. We decided to just keep the room for the additional $50 so the next day i called to tell them and I was told I had to come to the office…so I went back to the office to tell them, and first I was told we would need to pay an early check-in fee for that room, then I explained we were already there from the night before. I spoke to another staff person who said there was no way they could rent that room on a Saturday for that rate, and that I would have to pay an extra $80, so I spoke to his supervisor, and he told me the same thing. So I said what if I just cancel the reservation and we go somewhere else? And he said the reservation is non-refundable (which wasn’t true)…then he gave me the room for the additional $50 like I was originally told. The location is nice, and the room was fine, but we wasted hours dealing with the customer service. I would definitely not go back, or recommend this company.

That it was close the beach and had a grocery store.

I had to change room twice. It wasn't what I booked. No towels in the room. The towels had stains on them. No kitchen utensils. Wires coming out the walls. The walls need to be painted. The old paint is coming off. The tv is way to far from the bed. You have to stretch out your arm in air to change the screen/channel on TV or get out of the bed every time to change the screen/channel.

Liz

Not enough staff

Room very nice. The outside structure needs a little fix. The office super friendly and nice. Breakfast 👍

My room didn't have pots or pan to cook. Only one pan,no toaster and no iron

The staff are really nice and helpful!!!

This is a wonderful place. I have been staying at their hotels for over 14 years and I will only stay at their hotels. Staff is great especially Maria and Donna.

the proximity to the boardwalk and ocean

the amount of homeless people that took over the patio outside our room

The breakfast was good. I like that the stove and fridge in the room like a house makes it feel like home. The tv has the best wifi and it’s a flat screen. Alot of space inside the room.

The housekeeping had a small attitude. This hotel takes the deposit about small things. Long wait lines for check in.

Great location. Boardwalk and beach just steps away.

Parking charge ($18) not revealed until after booking. Lots of renovation going on. Room overall was nice but was a work in progress. Parking very tight.

absolutely nothing

the staff is rude the beds and floor were absolutely filthy the property is complete false advertisement and when going into the lobby everyday I heard complaints from customers. infested with bugs

Location staff clean