From the moment we stepped through the doors & the reception staff wished my husband a happy 60th birthday & told us they had kindly upgraded us, we were blown away. Nothing was too much trouble. The room was superb. Cool & a beautiful view of the walled garden. The food was delicious. Service was always met with smiles throughout the day. Loved sitting out on the Orangery terrace overlooking Cannizaro Park. Location was perfect!

There was nothing we didn't like but one teeny tiny struggle was the step into the bath which was high to shower. A little precarious but they did have a non slip mat & a bar to grab.

Everything was fantastic. I enjoyed my stay.

Nothing

Amazing location, steps from Wimbledon Village, quiet, immersed in the park Cannizaro. Easy access to the metro. Shops and restaurants a short walk away.

Room cleaning not always to satisfaction.

I think it would be better to put the names of the rooms at the top of the doors so you can see it more easily. also a hook in the bathroom door! shower cold not enough hot water. hair dryer not working properly nothing in the fridge

Location and cleanlines

Mattress was too hard and therefore had little sleep and ached all over.

Lovely quiet hotel. Beautiful location on the edge of Wimbledon Common and just a quick walk to the village. Our room was really big and everything was easily available. Staff were friendly and accommodating. Will definitely stay again.

beautiful gardens and charming staff

it’s was all lovely and any problems dealt with swiftly

Fantastic location and grand buildings

Having to pay £12 to park - no option

Great location, a country house hotel in a quiet area close to central London and within walking distance to Wimbledon village. Bar/ lounge area was lovely.

Beds were not comfortable, too soft for me. Room could do with a bit updating. Service was mixed depending on the staffmember especially in the restaurant. Reception staff was very helpful.

There was a connecting door to the next room which was not soundproof and we were woken after 11.00pm each of the 3 nights. The first night noisy guests in the corridor woke us at 02.00am.

the room and the location

service

The staff were so friendly, helpful and welcoming. The bed was super comfortable.

The key didn’t open the door - twice! Slight inconvenience.

the location was excellent

dirty room. hairs and fake eyelashes in the bath. hairs on a towel and the bathroom windowsill. and a big clump of hair on the shower floor. staff didn’t seem too bothered when they were told about it.

Beautiful place and room, amazing staff, great food

My window opened on to a bike rack/ storage area, little natural light Convex mattress, felt like I could fall off if I moved from the centre

The location was super and once there we did not need a car for visiting the area. The hotel was very clean.

The staff were not particularly welcoming. Paying for car parking as an overnight guest when local roads are free was excessive especially when paying £280 for room only already. We were on the second floor. Direction to the room is not straightforward, naming the rooms is a nice touch but makes finding the room tricky. We like to use the stairs and this is not straightforward when located on the 2nd floor and the stairs were not clearly signposted. The 2nd floor corridor carpet looked very tired with bald patches. We had a superking bed comprised of two singles which is common but there was an uncomfortable bump down the middle! The shower is over the bath which is fine but the bath has very tall sides so for anyone petite or with less mobility it would pose difficult.

Hotel was stunning and the gardens were lovely. Room needed a little touch up, but overall lovely.

Service in the restaurant and bar needs some attention as very lack lustre and slow. Almost seemed an inconvenience ordering dessert.

it was spacious and comfortable with excellent staff and a great breakfast, though I would recommend a little less salt in the scrambled eggs.

It was all very nice.

Discovered a mouse in the room after two nights. We were moved to another room and offered compensation. However no compensation was made. The staff said that they waived cost of meals and parking when we had paid for the one poor quality meal there. The central heating radiators in both rooms were very noisy compelling us to turn them off. Staff disorganised and demanding full payment at beginning of stay which is very unusual.

nice location

the service and attitude was appalling

The hotel is in a beautiful setting within parkland and close to the Common for walks. It is also near to the Village which is a great plus especially as the Village has had a renaissance in the last year with new shops and eateries.

My room was very pleasant, but overlooking the roof of the orangery 'external organs' of the ventilation system which was not an attractive feature. I did not have any ordinary breakfast tea, just decaffeinated - I am sure that would have been rectified if I had asked.