Great facilities, great location, some staff were friendly and helpful, we enjoyed the food in the restaurant. The family room is nice, and there is also free childcare on site that does not need pre-booking. The pool area is also great! I really wanted to love this hotel, but being unable to sleep at night and the general lack of soundproofing in rooms and doors made it impossible to rest and sleep.

It is noisy at night! Very noisy. We were located above a pub, so it was impossible to sleep from the noise, especially from heavy chairs and shelves or trollies being dragged on the floor below our room.. We finally asked to be moved after 4 sleepless nights. We got lucky, and they had 1 room available, but it was a much smaller room and not a family room and had no kitchenette. At least we managed to get some sleep there, although it was still very noisy up until about 11pm-midnight with people speaking loudly and kids running and yelling in the corridor. The whole hotel is not very well soundproofed and the banging of doors and people talking and laughing in the corridor is very loud in the room.

Thoroughly enjoyed our stay at Das Kaltschmid. The food was amazing and we loved the kids options for dinner as well as the included all inclusive lunch for our daughter. The swimming pool was a great bonus and the kids play area a life saver.

Our room was very warm and every night we could hear the music playing from the pub downstairs.

Buffett

location ambience friendliness

wifi did not work in our rooms

Breakfast was very tasty. The room was nice. We were 4 people (2 grown ups and 2 kids) in a Double Deluxe room. Since we only used the room for changing and sleeping, it was really enough for 4 people. What was great is that our room was on the same floor as the swimming pool, so we had a very short distance to the pool, which of course one appreciates when going there with kids. The kids playroom was quite small, but enough for our little ones since we did not use it much as we spent most of the day outside. The kids club was also small, but our kid seemed to like it very much as she was always asking to go there. The location of the hotel is also great. A grocery shop is right next to it and everything is within walking distance. The bar and the sitting areas are really nice and cozy.

The matrasses on the bed were very soft. Better quality matrasses would have been great. The bathroom in the room was very small, there was barely enough space for one person. But we managed once to bathe the kids at the same time there. But not very comfortable. There were also no hooks in the bathroom for the bathrobes. Also is a pity that they made you purchase the house slippers if you wanted any. In general the kids facilities like the playroom could be bigger in size. But since we spent most of the day outside, it was ok. The pool itself is big enough for the kids, however, if it gets crowded, there is not enough places to put the things down or to sit down to watch the children. That was a bit awkward. One should only use the pool after everyone left for dinner in the evening to have a bit of space to sit down.

Traditional hotel with good facilities and friendly staff. Breakfast was perfect lots of choice! Room was warm & clean.

Nothing of note… A safe luggage area on departure day with lockable space for security would be helpful?

location

Food choices and presentation was amazing. We’ve stayed here before and are always really happy with the service, choice and cleanliness of the hotel. The staff are so helpful, polite and more than happy to oblige with any extra requests.

Nothing could have been better. We loved it here on both occasions. The location is very central with a fabulous Christmassy atmosphere just outside in the pedestrian zone and restaurants and Gluhwein bar’s amazing value.